Operations

Booz & Company provides a level of operations expertise unique among general management consulting firms. Our definition of operations includes product and process development, manufacturing, sourcing, distribution, sales force, customer care and "back office" operations. Combining deep functional skills and product, process, and service-industry experience, Booz & Company helps clients build competitive and differentiating operations capabilities that deliver value while allowing companies to operate profitably and invest in the future.

Client engagements range from acquisition due diligence to operations diagnostic to corporate or business-unit strategy, along with post-merger integration, implementation support, and continuous improvement. We apply lessons learned across industries to achieve and sustain step-change performance improvement. Booz & Company’s operations professionals bring an explicit, analytical understanding of strategic, tactical, and operational decisions and their impact on bottom-line performance.

How We Help Our Clients

Operations strategy for the extended enterprise: Our operations strategy capabilities help clients to pinpoint the greatest opportunities for improvement across their extended enterprise.

Supply chain management: We invented the term more than 20 years ago and have maintained a thought-leadership position as supply chain concepts evolved through material requirements planning (MRP), enterprise resource planning (ERP), just-in-time delivery and globalisation.

Manufacturing: Booz & Company assesses overall manufacturing asset competitiveness, determining the status of manufacturing technology, defining the right make versus buy options and establishing new global manufacturing networks.

• Operations for service industries: We help clients across both government and service industries to design and improve the performance of their back office and customer care operations. 
• Sourcing: We continue to work with clients to deliver tangible results and refine sourcing capabilities, such as modelling total cost, leveraging supplier innovation and evolving a global supply base. 
•  Six sigma: Our deployment of the Lean Six Sigma (LSS) transformation capabilities helps clients to drive a wide front of continuous incremental change to build their own LSS capabilities.