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Ralph |
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| Atlanta |
Ralph is a Partner at Booz & Company based in the Atlanta office. He has over 17 years consulting experience serving multiple health clients. Ralph is aligned to the Global Health and IT practices and leads the Health-IT Customer Solutions Practice (CRM) practice for North America. Before joining Booz & Company, he was a CRM practice leader at a major consulting firm.
He specializes in customer relationship management strategies, member experience design, strategic business architecture for sales, marketing, and customer service, call center operational improvements, and strategic transformation of customer facing touch points.
Some of Ralph’s recent client engagements include:
- defined Blueprint and Roadmap for Service Operations (Call Center focus) Improvement Initiative at nation’s largest health payor
- developed CRM Strategy and Roadmap for the Sales organization at nation’s largest health payor
- defined consolidated Service Operations operating model for two Blues plans that were merging together
Ralph has hired, mentored, staffed, and managed a dedicated CRM functional team of 14 resources for NA Health, which has led to new responsibility of managing CRM for all of NA by extending CRM cross-industry.
Ralph earned his BA from Southern Methodist University (SMU) with high distinction.