Paul Hyde
		New York

Based in New York, Paul Hyde is the global leader of Booz & Company's financial services practice. Over the past two decades, he has advised senior executives in the U.S., Asia, and Australia on a range of strategic and organizational issues primarily serving the financial services industry.

A recognized expert in his field, Mr. Hyde shared Booz & Company's most prestigious honor—the Professional Excellence Award (PEA)—with his team for their outstanding support of financial client Bangkok Bank in 2003.

Key assignments include:

• Developed a vision and strategy to fundamentally reposition a leading mortgage bank from a product-push to a customer-centric model; Booz & Compnay was subsequently engaged on a multi-year basis to design the new business model, including redesigning major value chain elements such as the sales force model, product development, pricing, and fulfillment
• Developed a strategy to identify acquisition opportunities as market growth slowed for the mortgage division of a major Wall Street bank, including a detailed assessment of market segments, channels, and the overall mortgage value chain to identify potential targets
• Created a new business model for the commercial banking division of a major U.S. bank to deliver step-change revenue lift and cost reduction; major changes were made to sales force structure and skills, credit processes, pricing, and product coverage which, after implementation, realized over $100 million in benefits
• Successfully undertook a multi-year transformation and renewal program to reposition a major regional bank in Asia in a rapidly changing competitive environment, including establishment of three new business units focused on customer segments and national back office processing centers to drive scale and cost leadership; the transformation was a major contributor to over $500 million in shareholder value creation
• Developed a multi-country growth strategy for a major credit card association to identify new investment opportunities and improvement initiatives for existing businesses

He has authored numerous articles on how organizations can become more customer focused, including “The Customer-Centric Bank: Debunking the Myth that Cross Sell = Customer Centric.” Mr. Hyde also co-wrote several strategy+business articles, including “The Model 2 Organization: Making Your Company Safe for Zealots” and “A Better Way to Make Branch Banking Pay;” and he co-wrote an article that appeared in American Banker entitled "Managing a Precious Resource: Branch Chiefs."

Mr. Hyde earned an MBA from the Australian Graduate School of Management and a B.S. in computer science from the University of New South Wales.

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