Many of the products and services offered by telecom operators in developed markets have become commoditized, and although operators have pushed hard to reduce costs to maintain margins, they continue to waste more than 30 percent of their process-related operating expenditures. The key to future savings for operators lies in taking an end-to-end view of their operations in order to understand how processes in one silo are contributing to waste and increased costs in others. Such a view can lead to increased profitability, improved operations and better customer service.