Retail

Retailers find themselves facing a welter of uncertainty as they wait to see how changes in credit availability, commodity prices, and consumer demand will pan out. The one thing that is clear, however, is that waiting is the last thing they should do. It is only by taking decisive action now that companies will offset pressures on their top line, enhance their profitability, and emerge in a stronger financial position to make the investments required for long-term value creation as the economy rebounds.

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Nightly Business Report: Finding the Best Retail Deals with Thomas Blischok Booz & Company Chief Retail Strategist Thomas Blischok talks about the tactics used by retail stores and sites to get our business and where we might find the best deals this holiday season. watch video >

Our Thought Leadership

Kicking the Sales Promotion Habit Addiction to discounts is costly for retailers, but in moderation, promotions can boost profits and brand value. read more on strategy+business >

The Mandate for Multichannel Retail: Evaluating Supply Chain Models Virtually all growth in retail sales over the next few years will come from multichannel venues, driven primarily by the impact of digitization. Retailers need to choose among six supply chain models to operationally support seamless multichannel shopping experiences. download (372kb, PDF) >

Four Forces Shaping Competition in Grocery Retailing With the economy seemingly emerging from the downturn, grocery retail industry leaders are looking for a heightened understanding of shoppers’ mind-sets. download (1.0mb, PDF) >

The New Scarcity of Retail Space As consumers seek a simplified shopping experience that is customized to their needs, retailers and manufacturers will have to become curators of the ideal assortment.download (281kb, PDF) >

Winning in Retail with a Targeted Store Service Model In-store service has become a vital dimension for retailers that want to deliver a superior, differentiated experience. This article reviews the services that really matter to customers and offers a framework for choosing the best approach.download (432kb, PDF) >

The Collaboration Game: Building Value in the Retail Supply Chain Companies that want to build holistic relationships with selected suppliers across the value chain, which can result in higher revenue and lower costs than the old haggling habits, must pursue collaboration and cross-functional participation.download (275kb, PDF) >

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  Kicking the Sales Promotion Habit
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  The Mandate for Multichannel Retail: Evaluating Supply Chain Models
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  Four Forces Shaping Competition in Grocery Retailing
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  The New Scarcity of Retail Space
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  Winning in Retail with a Targeted Store Service Model
• 
  The Collaboration Game: Building Value in the Retail Supply Chain

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Client Examples

Case Study 1: Strategic Operating Model for Major Apparel Company. Case Study 2: Operating Model Review for Major U.S. Upscale Apparel Retailer. read more client examples >

Service Areas

Booz & Company has a broad and deep set of capabilities to address the issues faced by retail companies. We support our clients with a global team that has experience in all major retail industry sectors, including big-box category killers, department stores, drugstores, e-commerce sites, specialty retailers, and supermarkets.

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