Culture & Behavior Change
Organizational culture empowers and challenges companies in today’s business world. A culture that supports strategic and operational goals can fuel performance and spark innovation and differentiation. If the culture opposes the company’s strategy, however, the results can be disastrous. Many business leaders understand that culture plays an important role in their businesses, but most have difficulty understanding how to use culture to improve performance.
The traditional discourse on the subject often relies on abstract descriptions and “fuzzy” language, which are not easily translated into pragmatic and timely solutions. It is no surprise then that many leaders choose to avoid culture change altogether; this often results in an effort to work around culture issues or simply use it as an excuse for poor performance.
We understand that trying to use or change an organizational culture may seem a daunting and time-consuming task ... but it does not have to be.
We believe that it is best to work with and within an organization’s existing culture. By focusing on useful elements of the existing culture, leaders can identify key behaviors that will bring them closer to their cultural aspirations. A culture intervention program can deploy both informal and formal levers to promote these behaviors, which will shift mind-sets and drive long-term performance impact.
 Achieving Cultural Change that Stickswith Jon Katzenbach Jon Katzenbach, Senior Partner at Booz & Company with more than 50 years of experience studying corporate culture, talks about the most critical element in building a culture that's right for your company - working with your culture, not against it. watch video > |
 Change your Culture One Behavior at a Timewith Jon Katzenbach Jon Katzenbach, Senior Partner at Booz & Company with more than 50 years of experience studying corporate culture, provides his insights on how changing critical behaviors can fuel cultural transformation. watch video > |
 Harvard Business Review: Cultural Change That Sticksby Jon Katzenbach, Ilona Steffen and Caroline Kronley When properly harnessed, an organization’s culture can be a true differentiator that no competitor can duplicate. Unfortunately, most well-intended efforts to “change the culture” fizzle out, fail, or backfire. Here’s the good news: There is an alternative. Drawing on recent research and real examples, the article’s authors present a new approach that leverages what is strongest in an organization’s existing culture, providing a practical road map for real, substantive evolution in employees’ ways of behaving by focusing on a few critical shifts. This approach has been tested and proven in client engagements across a range of regions and industries. To download a free copy of this article, please take our culture and change management survey > |
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| “Work with & within your culture.” |
| Jon Katzenbach, Senior Partner of Booz & Company |
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Client stories on
organizational culture In each of the videos below, one of our culture experts discusses a recent client engagement where we helped evolve the organizational culture of our client. The stories illustrate how you can make use of this new methodology to evolve the culture of your organization in a practical and pragmatic way.
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