In this Interview, Jon Katzenbach and Zia Khan answer questions about the ideas they describe in their new book, Leading outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results.

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The so-called worst recession of modern times has left the human side of many organizations poorly equipped for recovery.

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In spite of many leaders’ concern that the informal organization operates by its own rules, its impact on performance doesn’t need to be left to chance.

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As companies grow, become more global, and increase in complexity, the roles we ask middle managers to play – translating strategic imperatives, integrating objectives and programs, breaking down silos, motivating the front lines – get increasingly difficult.

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Unlike the formal organization, the informal organization has to be experienced to be understood. The natural learning curve at any company is evidence of how much relies on informal networks – and how good a company is at making these networks accessible to outsiders.

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The word gets out fast. Inportant information, even uncomfortable information, reaches all employees (not just certain segments) at lightning speed.

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