http://www.booz.com The reports and white papers developed by Booz & Company cover a broad spectrum of functional and sectoral topics: CEO succession, innovation spending, strategy-based transformation, Organizational DNA, and supply chain management, to name just a few. Wed, 08 Feb 2012 12:57:39 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136149?gko=6b75e As we move into a new era of Internet growth fueled by new and emerging technologies, it will be increasingly important to understand the effect that regulatory changes might have on the Internet's growth. One area currently being debated is digital copyright, and regulators are now evaluating several potential changes to current law that could have a large impact not only on content providers and distributors but also on how users themselves interact with content. Our research goal is to understand how these changes might affect the level of early-stage investment. Ahmed, Tashfeen; Le Merle, Matthew; Pencavel, Christopher; Sarma, Raju Mon, 06 Feb 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136149?gko=6b75e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136141?gko=5e7b4 As we move into a new era of Internet growth fueled by new and emerging technologies, it will be increasingly important to understand the effect that regulatory changes might have on the Internet's growth. One area currently being debated is online privacy, and regulators are evaluating several potential changes to current law that would have a large impact not only on the content providers but also on the online user experience. Our study captures these dimensions by understanding how these regulatory changes might affect early-stage investment. Ahmed, Tashfeen; Le Merle, Matthew; Pencavel, Christopher; Sarma, Raju Mon, 06 Feb 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136141?gko=5e7b4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136143?gko=36ef7 As we move into a new era of Internet growth fueled by new and emerging technologies, it will be increasingly important to understand the effect that regulatory changes might have on the Internet's growth. One area currently being debated is online privacy, and regulators are evaluating several potential changes to current law that would have a large impact not only on the content providers but also on the online user experience. Our study captures these dimensions by understanding how these regulatory changes might affect early-stage investment. Ahmed, Tashfeen; Le Merle, Matthew; Pencavel, Christopher; Sarma, Raju Mon, 06 Feb 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50136143?gko=36ef7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50128663?gko=5e818 The close of a utility merger typically caps a grueling nine- to 12-month process. But the hard work of integrating the two companies is just beginning. After a merger, management needs to balance the activities necessary to complete the integration with those that ensure smooth ongoing operations. This is no easy task, and underestimating these challenges can have unwelcome consequences. Hewing to the original intent of the pre-close integration process is management's best chance to achieve the deal's full, intended value. Flaherty, Tom; Jirovec, Todd; Mondrus, David Wed, 01 Feb 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50128663?gko=5e818 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50128668?gko=cb63a A new Booz & Company survey reveals that there is a select group of shopper marketing leaders that are capturing more influence with retailers and better returns. They achieve this by identifying and pursuing the right solution platform priorities, aligning their sales and marketing organizations to better focus on their platform priorities, and developing new funding and planning processes to support better decision making, greater lead time, and superior execution. Egol, Matthew; Van Duyne, Jon; Boswell, Penny Wed, 01 Feb 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50128668?gko=cb63a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50119900?gko=710a7 America's electric power and gas utilities are entering a time of dramatic change. They will need strategies to compete in a distinctive fashion and to gain performance leadership. The most successful strategies are built around distinctive capabilities: the things your company does so well that, taken together, they establish its "right to win" in the market. Business transformation programs that are based on core strategy enable companies to assess, enhance, and acquire these capabilities. But many transformation programs fail to be sustained; the organization simply waits for the initiative to pass over like a storm cloud. The road map for a successful program consists of several different elements working together: a way to play (or strategy); a capabilities system applied to every part of the portfolio; and a transformation program with nine critical enabling factors. These factors are associated with the company's people and culture, operational excellence, and execution. When a transformation program leverages these enabling factors, the company stands a better chance that its new strategy will be implemented--and it will gain a long-term competitive advantage based on its evolving high-performance identity. Simpkins, Earl; Thota, Pramod Thu, 26 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50119900?gko=710a7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50115041?gko=edeab Governments in the Middle East and North Africa have begun initiating IT shared services programs to aggregate demand, enable the expert delivery of services, create economies of scale, reduce costs, and boost productivity. But many of these efforts are faltering. A thorough understanding of the shared services ecosystem will allow governments to detail the right roles, capabilities, and responsibilities for each stakeholder. Shehadi, Ramez; Kassatly, Fady; Sleiman, Adham Tue, 24 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50115041?gko=edeab http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50103490?gko=3d6fd The enormous popularity of tablet computers among consumers is forcing enterprises of all sizes to accept them as part of their technology arsenal as well. Much of this activity has been driven from the top down, beginning with top executives and board members of large enterprises, but that will likely change soon, as the productivity gains from new ways of using the devices become clearer. Appling, George Thu, 19 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50103490?gko=3d6fd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50096119?gko=2688f Die Stahlindustrie in Deutschland ist aufgrund ihrer Einbindung in die robusten Wertschöpfungsketten und durch ihre hohe Innovationskraft das Rückgrat des heimischen Industriestandorts. Dass sie deshalb für das zukünftige Wachstum der gesamten deutschen Industrie ein zentraler Baustein ist, zeigt die Studie „Die Stahlindustrie in Deutschland".Due to its integration into the resilient value chains of various manufacturing industries as well as its high innovative power the steel industry is a backbone of the German economy. This study shows the importance of the steel industry as a key component for future growth. Naujok, Nils; Rotering, Joachim; Schmidt-Brockhoff, Timo; von Hochberg, Peter Wed, 18 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50096119?gko=2688f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072626?gko=b09ee Another tumultuous year for the utilities industry has ended, and the sector again finds itself wondering whether unpredictability is simply a hallmark of its future. The most successful companies in this industry will be those that are adept at dealing strategically with this ambiguity -- and can build the capabilities they need to enable superior performance in the future. Flaherty, Tom; Simpkins, Earl Wed, 11 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072626?gko=b09ee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072644?gko=8ffab As demand for outpatient care and services grows, health systems must create virtuous circles of improvement that enable simultaneous gains in access, quality, and cost in their ambulatory care operations. The key to achieving these gains is a capability for high-performance operations in four interdependent areas: talent management, patient flow, scheduling, and demand and operations planning. Bailey, Curt; Kapur, Akshay; Prabha, K.R. Wed, 11 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072644?gko=8ffab http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072647?gko=0325d A recent ICT industry roundtable identified three imperatives for the sector's continued advancement in the Middle East: next-generation policies, sector governance that accommodates multiple stakeholders, and regional collaboration. Various Authors Wed, 11 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50072647?gko=0325d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50066231?gko=ae824 As technology projects increase in complexity, public and private organizations are searching for new mechanisms to control their costs and ensure systems deliver what they need. In doing so, they should go beyond the traditional project management office and consider a strategic implementation office, which extends the scope of oversight and is thus able to prevent common pitfalls before they occur. Bitar, Jad; Shehadi, Ramez; Tohme, Walid; Naamani, Mohamad Mon, 09 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50066231?gko=ae824 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50060998?gko=5b021 As the economic recovery takes a fragile hold, we see several powerful market trends significantly altering the economics of the financial services industry. In response to these trends and to remain competitive, many companies will need to reassess their business models, operations, and technology infrastructure. This will entail a rigorous but vital process, given the magnitude of the forces at play--margin pressure, regulatory changes, globalization and complexity, and fast-moving technology innovation. Mavros, Kelley; Plansky, John; Redd, Tracie; Nelson, Hector Thu, 05 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50060998?gko=5b021 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50060996?gko=8a78e Never has the old adage that "the only certainty is uncertainty" been truer for the energy sector. Never has the old adage that "the only certainty is uncertainty" been truer for the energy sector. In the past 12 months, the strong emphasis on green energy evaporated as country after country withdrew support for renewables, while natural gas took center stage. Japan's Fukushima earthquake tainted the prospects for nuclear energy, and oil remains extremely sensitive to ongoing price volatility and supply uncertainty. All these factors will contribute to the uncertainty with which companies in the energy sector will have to cope in 2012. Click, Christopher; Clyde, Andrew; Doshi, Viren Thu, 05 Jan 2012 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50060996?gko=8a78e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50040186?gko=8ff93 The rapid growth of Africa's mobile telecommunications market over the past decade has had a huge impact on African consumers, on operators that do business on the continent, and on governments that have benefited from collecting license and service fees. That growth has set the stage for next- mobile broadband networks, which promise to make Internet use pervasive across the continent. But governments, regulators, operators, and even consumers must overcome several impediments to the full and successful development of these networks. Sabbagh, Karim; Singh, Milind; Tusa, David; Ganediwalla, Sandeep Tue, 20 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50040186?gko=8ff93 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50041441?gko=dbb48 Private-sector companies in GCC countries have an opportunity to address several pressing issues, including nationalization imperatives, local unemployment, and their own talent gaps, by attracting more national women into their workforce. Hoteit, Leila; Shehadi, Ramez; Lamaa, Abdulkader; Tarazi, Kamal Tue, 20 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50041441?gko=dbb48 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030291?gko=79493 The pace of digitization is picking up rapidly but the speed at which digitization is taking place varies a great deal from industry to industry. To gain a better understanding of the relative degree to which digitization is transforming different industries, we have created the Industry Digitization Index. Whether they are currently digitization leaders or laggards, all industries can benefit by investing in the input, processing, and output capabilities needed to extend their digital footprints throughout their business ecosystems. Friedrich, Roman; Gröne, Florian; Koster, Alex; Le Merle, Matthew Tue, 13 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030291?gko=79493 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030375?gko=4463d Middle East banks' continued push to deliver new products and services is helping to build new business, but it is also taxing banks' already-stretched IT resources. To prevent bottlenecks in their pipeline of new offerings, regional banks should consider an offshore development center (ODC), which provides access to new labor markets and pools of skilled talent while allowing banks to maintain partial or full ownership of the IT enterprise. Habak, Charles; Shehadi, Ramez; Zakhour, Lutfi Mon, 12 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030375?gko=4463d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50029474?gko=c6e01 For most large telecom operators in developed markets, profitability growth has stalled, and in most cases turned negative. In order to reverse this trend, operators must pursue a balanced, holistic program for restoring profitability that is designed to make gains on both the revenue and the cost sides of the equation. Booz & Company's cash flow improvement framework, out¬lined in this Perspective, is just such a program. Reitenspiess, Martin; Rischard, Christopher; Trimmel, Dieter; Troesch, Florian Mon, 12 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50029474?gko=c6e01 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030376?gko=829c7 National healthcare systems face spiraling expenses as they seek to provide affordable, high-quality, and universal care services. Hospital supply chains present these systems with a prime opportunity both to mitigate increases in expenses and help improve patient care. Bitar, Jad; Schwarting, Detlef; Pfeiffer, Thomas; Arya, Yash Mon, 12 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50030376?gko=829c7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50036113?gko=e8fc7 The global aerospace and defense industry is undergoing dramatic change. In defense, the deepening downturn has many companies evaluating moves into adjacent markets, while in the growing commercial aerospace market, suppliers are strengthening their position with airframe manufacturers. We would like to offer our perspective on the current climate in the aerospace and defense markets. As you reflect on this past year, and the challenges that lie ahead in 2012, we hope this letter will provide additional insight in helping to shape your strategic agenda.
 Anderson, Jono; Starr, Randy Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50036113?gko=e8fc7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014021?gko=e8e54 For U.S. automakers and suppliers, the past year can best be described as 12 months of mixed results, leaving unanswered questions about the future direction of the industry and what is required for manufacturers and suppliers to thrive. We would like to offer our thoughts on the current business environment for automobile manufacturers and suppliers, what the future might hold, and the capabilities that can position your enterprise for sustained success. Beck, Michael; Collie, Brian; Corwin, Scott; Hirsh, Evan; Miecznikowski, Jan Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014021?gko=e8e54 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014027?gko=d2255 Not long ago, the center of the global chemical industry seemed destined to be moving to the Middle East from North America and Europe, propelled by the ready availability in the Arab world of relatively inexpensive oil as a feedstock. That idea has now been turned on its head. We would like to offer our thoughts on the current business environment for chemical companies, what the future holds, and which specific capabilities they need to enjoy the greatest success. Cassidy, Dennis; Gotpagar, Jayant; Morawietz, Marcus; Verity, Richard Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014027?gko=d2255 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014028?gko=05ebf Although merger and acquisition activity has not yet returned to the peak levels of the mid-2000s, the restructuring of assets is still one of the industry's most notable trends and expansion in emerging markets remains a major driving force. We would like to offer our thoughts on the current business environment for consumer packaged goods companies, what 2012 holds, and the capabilities that this industry needs for success right now. Egol, Matthew; Neely, J; Rawlinson, Richard Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014028?gko=05ebf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014033?gko=d50d0 If being an investor in the current economic climate is challenging, so is operating a wealth management firm. As grim as this picture is, wealth management firms should resist the temptation to batten down the hatches and wait for the storm to blow over. Each year, we pause to reflect on the critical issues the wealth management industry will face in the coming 12 months and how firms can position themselves to benefit. Rolander, John; Venkateswaran, Srini; Vincent, Gauthier Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014033?gko=d50d0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014031?gko=1ebe0 Since the financial crisis, many in the retail banking industry have assumed or just hoped that revenue challenges would be a cyclical phenomenon. But is not the case; a structural, secular shift is under way; the industry is transitioning from a high-margin business to a lower-margin one. This time each year, we reflect on the critical issues the financial services industry will face in the coming 12 months and how retail financial service organizations can position themselves to drive value. Hyde, Paul; Jain, Ashish; Yulinsky, Corey Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014031?gko=1ebe0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014049?gko=f1ce0 This year's healthcare industry news wasn't entirely bad, although it offered little resolution to a long list of ongoing challenges and dilemmas, specifically, there's more questions than answers about the future of the U.S. health system. The uncertainty won't go away soon -- or all at once. As we have done for more than a decade, we would like to take this opportunity to reflect on the year just ending and share our thoughts about the year ahead. We predict that the coming year will reward leaders who can navigate uncertainty -- not only by taking reasonable risks, but also by building strategic foundations that are adaptable to a future that is still evolving. Ahlquist, Gary; Irwin, Gil; Javanmardian, Minoo; Topdjian, Jack Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014049?gko=f1ce0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014050?gko=fab49 Pharmaceutical companies confront patent challenges at a time when growth in the overall industry is slowing and demand is shifting to generic segments and emerging markets. We expect these trends to continue in 2012. In keeping with our tradition, we pause to reflect on the critical issues the pharmaceutical industry will face in 2012 and how life sciences companies can position themselves to benefit. Behner, Peter; Edmunds, Rick; Ehrhardt, Marcus; Rotz, Greg Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014050?gko=fab49 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014051?gko=626dd The future for industrial companies is a somewhat confusing blend of results; though industrial revenues (unadjusted for inflation) in the first nine months of 2011 topped levels last seen in the peak year of 2008, consumers and companies are still hesitant to spend their money. We would like to offer our thoughts on the current business environment for industrial companies, what the future holds, and the best course forward. Jaruzelski, Barry; Kaushal, Arvind; Holland, Dan; Mueller, Marian Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014051?gko=626dd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014063?gko=94a55 In 2011, fears of a double-dip recession caused consumer confidence to sink again. Our annual consumer survey found that spending was most constrained among low-income shoppers, who continued to feel recessionary pressures. As one might expect, shoppers at the higher end felt less squeezed. We would like to offer our thoughts on the current retail environment, what 2012 holds, and the capabilities that will drive your company's future success. Caglar, Deniz; Hodson, Nick; Martin, Karla; Tau, Marcelo Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014063?gko=94a55 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014128?gko=4ed3a The technology industry has long been characterized by change, but 2011 stands out as a year of shocks and surprises -- and we expect more in 2012. Former industry leaders have been stumbling in the face of missed trends, while others have made enormous gains in creating new value. We offer you this look back at 2011, a glimpse into what we believe will be the major trends in the technology industry in 2012 and beyond, and an overview of the capabilities needed to succeed as those trends gather speed in the years ahead. Imai, Toshiya; Koster, Alex; Kurtzman, Kenny; Le Merle, Matthew; Peladeau, Pierre Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014128?gko=4ed3a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014132?gko=8ec82 In 2011, the telecom industry has finally managed to come to terms with two major global shocks: the global economic downturn that continues to adversely affect the performance of operators in markets around the world, and the disruption caused by digitization. This is the time to look back at how the global telecommunications industry fared in 2011, the major trends that will affect it in 2012, and the strategies and capabilities operators will need in order to benefit from these trends. El-Darwiche, Bahjat; Friedrich, Roman; Peterson, Michael; Sabbagh, Karim Wed, 07 Dec 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50014132?gko=8ec82 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49999531?gko=643f2 Switzerland's new withholding tax agreements with Germany and the UK will further accelerate its transition to "white money" (taxed money) private banking. This Leading Research analyzes the short- and long-term implications of these agreements on the Swiss private banking industry, and recommends actions that Swiss private banks can take in response. Ammann, Carlos; Diemers, Daniel; Kramer, Stefan; Lenzhofer, Andreas Wed, 30 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49999531?gko=643f2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49988119?gko=fbc92 The entire U.S. healthcare industry faces major disruption in the post-reform era. In response, health plans will have to focus hard on targeted customer segments and develop new strategic approaches based on world-class capabilities. Eventually, we see payors adopting one of three strategic approaches, taking into account their capabili¬ties, the scale of their operations, and the diversity of segments they serve. Holobinko, Nate; Javanmardian, Minoo; Kaura, Ashish; Subramanian, Sundar Tue, 22 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49988119?gko=fbc92 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49969717?gko=2913f A combination of demographic factors, a desire for higher quality, and parents' increased willingness to pay for education will all drive private-school enrollment in the GCC countries over the coming decade, presenting a significant opportunity for investors and school operators. A Booz & Company survey of more than 1,000 parents shows the most critical areas for potential market entrants to address. Hoteit, Leila; Moujaes, Chadi N.; Hiltunen, Jussi Mon, 21 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49969717?gko=2913f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49970324?gko=1dc6a Booz & Company has spent much of 2011 conducting qualitative research to gain insight into the ways pharmaceutical companies engage with their clinical research organization (CRO) partners. A "new nimble" approach to CRO relationships based on developing differentiated internal capabilities and building on outside partnerships allows pharmaceutical companies to stay ahead of changing market dynamics and generate value at every point in their organizations. Churik, Tara; Le Merle, Matthew; Pettersson, Anna Mon, 21 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49970324?gko=1dc6a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49970322?gko=a50fd Web analytics is the measurement, collection, analysis, and reporting of Internet data for the purposes of understanding and optimizing Web usage. Today, Web interactions between commercial businesses and their customers are as important, if not more so, for a business's growth as customer touches through traditional voice and bricks-and-mortar channels. This Leading Research deck discusses the data and technology opportunities and challenges associated with Web analytics. Nair, Ramesh; Parande, Raj; Nair, Balu; Goryunov, Yuri Mon, 21 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49970322?gko=a50fd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49953075?gko=43985 New startup companies have long been an important driver of innovation and economic growth in the U.S., and few of them would have grown to maturity without early-stage financing. This study, based on a survey of almost 200 angel investors and interviews with 20 prominent venture capitalists, analyzes the extent to which this financing might be affected by the copyright regulatory environment. Ahmed, Tashfeen; Le Merle, Matthew; Pencavel, Christopher; Sarma, Raju Tue, 15 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49953075?gko=43985 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49950019?gko=47122 Though most companies with international aspirations have invested significant time and resources in devising their global expansion strategies, they have not devoted commensurate attention to developing an internal management model that would enable them to thrive as a global enterprise in what is now a multipolar environment. Global success in this multipolar world hinges on three management enablers: a rebalanced organizational structure and footprint; dispersed decision rights and tighter controls; and a fresh approach to leadership and talent management. Divakaran, Ashok; Fleichman, Ariel; Pigorini, Paolo; Suarez, David Mon, 14 Nov 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49950019?gko=47122 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49933637?gko=00305 This compendium, published at the World Economic Forum Special Meeting on Economic Growth and Job Creation in the Arab World in October 2011, includes an overview of the most critical issues facing the Middle East. It includes a chapter from Booz & Company on the most urgent priorities for the region's emerging middle class: education, employment, and health. Abdallah, Karim; Bohsali, Samer; Sabbagh, Karim; Samman, Hatem; Shediac, Richard Thu, 03 Nov 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49933637?gko=00305 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49933632?gko=ce34d Middle East distributors of consumers goods will need to fundamentally change their identities and business models if they are to survive in a rapidly changing competitive landscape. Chahine, Gabriel; Sheikh, Faisal; Bahmanyar, Golnaz Thu, 03 Nov 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49933632?gko=ce34d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49879464?gko=d1637 Vendor management is being recognized as a capability that's increasingly critical to the overall value a large IT department delivers. This Perspective describes the five elements that are essential to a truly outstanding vendor management capability. Bising, Guy; Chen, Stephen; Cooke, Mike Wed, 26 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49879464?gko=d1637 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50099720?gko=f24f0 В предыдущих отчетах по исследованию цикла «Глобальные лидеры инноваций» (Global Innovation 1000) мы видели, что компании, ориентирующиеся на разработку самых передовых продуктов и услуг, можно отнести к одной из трех основных моделей стратегии развития инноваций: «выявление новых потребностей» (Need Seekers), «понимание рынка» (Market Readers), и «технологическое лидерство» (Tech Drivers). В этом году в нашем седьмом ежегодном отчете по проведенному исследованию 1000 крупнейших в мире компаний по инвестициям в исследования и разработки основное внимание уделяется взаимосвязи между тремя моделями стратегии, культурой и организацией и финансовыми результатами. Основной вывод состоит в том, что корпоративная культура принципиально важна для успешности инноваций, и ее воздействие на эффективность деятельности может быть измерено. Jaruzelski, Barry; Loehr, John Tue, 25 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/50099720?gko=f24f0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49879459?gko=6c45e One of the Arab world's top priorities in the coming years is to create 75 million jobs by 2020 for a youthful population whose size and energy could either catapult economic activity at home or be lost to better opportunities abroad. The key to accelerating job creation will be fostering a business environment in which entrepreneurs can easily start new companies, spread innovation, and spur economic activity. Saddi, Joe; Soueid, Raymond; Youssef, Ahmed Mon, 24 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49879459?gko=6c45e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49867677?gko=3607a In past editions of the Global Innovation 1000, we found that companies focused on developing cutting-edge products and services fall under one of three fundamental innovation strategy models: Need Seekers, Market Readers, and Tech Drivers. This year, our seventh annual study of the world's 1000 largest corporate R&D spenders focuses on the link between the three strategy models, culture, and organization -- and their effect on companies' alignment to innovation objectives and the impact on financial performance. The key finding: culture is key to innovation success, and its impact on performance is measurable. Jaruzelski, Barry; Loehr, John Mon, 24 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49867677?gko=3607a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49844105?gko=1eb44 This year's fact-based shopper marketing study, prepared in partnership with Shopper Sciences and the Grocery Manufacturers Association, reveals, among other findings, that leading CPG manufacturers and retailers are increasingly adopting a solutions-based approach to amplify the impact of their shopper marketing investments. Egol, Matthew; Leisure, JP Mon, 17 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49844105?gko=1eb44 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49849516?gko=833ec Companies that excel in directing large capital projects can be richly rewarded. Yet achieving this level of success requires adroit management and execution of the sourcing function. This Perspective discusses the critical set of capabilities in eight facets of capital projects that companies need to achieve sourcing excellence. McKenna, Matthew; Schwarting, Detlef; Uffhausen, Mark; Yates, Paul Sun, 16 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49849516?gko=833ec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49841949?gko=7fde1 Booz & Company, Korn/Ferry International, and the Association of National Advertisers (ANA) recently conducted a survey of 350 senior marketing professionals across many industries to find out how the role of marketing is evolving. This Leading Research presents the findings and our analysis. Pandit, Yogesh; Ripsam, Thomas Wed, 12 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49841949?gko=7fde1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49827495?gko=d0d48 In today's increasingly complex business environment, the role of the chief procurement officer (CPO) has evolved and expanded. This Perspective analyzes how the role is changing, traits required for success, and steps CPOs can take to transform the job and its impact on the organization. Singh, Rohit; Thelen, Bruce; Turner, Martha Thu, 06 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49827495?gko=d0d48 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49820007?gko=df5dd Booz & Company and Buddy Media recently conducted a survey of North American marketers to learn more about how companies are embedding social media into their marketing organizations and activities. This Leading Research summarizes the results of that survey. Premo, Karen; Vollmer, Christopher Tue, 04 Oct 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49820007?gko=df5dd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49817941?gko=d62a5 This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to traditional, back-office focused business process management, with particular applicability in service industries. BPE combines process architecture with a continuous improvement culture to drive sales and otherwise improve front-office operations. Acker, Olaf; Blockus, Adrian; Gröne, Florian; Wheeler, Keith Thu, 29 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49817941?gko=d62a5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794336?gko=bbfee Financial services (FS) firms are in the middle of a challenging period. Real and lasting holistic change is essential--and it can be achieved by following a pathway called "Lean-led business transformation." This approach can reduce costs while also helping better meet customer demands, increase transparency for risk management, and create capacity for growth. Mavros, Kelley; Regelman, Roman; Kip, Pinar; Prevost, Janelle Mon, 26 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794336?gko=bbfee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49800934?gko=cd3e6 This global research study provides a detailed, data-driven analysis of the winners and losers in the telecommunications, media, and technology industries over the past five years. It examines the primary sources of revenue in each of the industry's five sectors -- network operations, hardware, IT services and software, content, and intermediation -- and considers how players in each sector are attempting to move into adjacent sectors in search of growth. Benzin, Timo; Friedrich, Roman; Peladeau, Pierre; Sarrat, Frédéric Mon, 26 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49800934?gko=cd3e6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794371?gko=adaab A Booz & Company survey of young people in Qatar, Saudi Arabia, and the United Arab Emirates shows that a universal, all-encompassing effort in five areas-- education, employment, the gender gap, leisure, and community service-- is needed to ensure that the countries of the GCC reap their demographic dividend. AlMunajjed, Mona; Sabbagh, Karim Mon, 26 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794371?gko=adaab http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794335?gko=7268f Many business transformation programs entail developing new capabilities that have a substantial IT component. A critical success factor for the transformation program is the adoption of the new capabilities (including technology) by users. A business value realization (BVR) program preps users to accept, absorb, and adopt new capabilities, and ensures management understands and supports the level and type of preparation that's needed. Nair, Ramesh; Pillai, Manoj; Nayar, Ajay; Kumar, Shivani Wed, 21 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49794335?gko=7268f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49779196?gko=17761 The steady decrease in U.S. Department of Defense (DoD) investment spending will continue for the foreseeable future. To better compete in this new environment, traditional companies should look beyond simple cost-cutting measures to a more comprehensive "next-generation affordability" approach that transforms cost structures and refocuses capabilities on the new market requirements. Adams, Jim; Beckey, Steve; Martin, Joseph; Brukardt, Ryan Mon, 19 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49779196?gko=17761 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49765919?gko=7cdc2 The Abu Dhabi Media Summit, a gathering of some of the best media and technology minds in the world, offered a forum to discuss the need for compelling content adapted to new formats, the importance of mobile devices, the challenges of monetizing new content models, and the possibility that cloud computing will transform consumers' use of media. Various Authors Fri, 09 Sep 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49765919?gko=7cdc2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49740314?gko=11b13 A new study shows how the decisions made today by goods producers and policymakers will shape U.S. competitiveness tomorrow. Kaushal, Arvind; Mayor, Thomas; Riedl, Patricia Tue, 23 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49740314?gko=11b13 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704545?gko=62c5f Certain companies are singularly adept at adapting their business to create and sustain value over time, but most are not. It's here that the example of top-tier private equity (PE) firms can be illuminating and useful. In this Perspective we explore seven private equity lessons that public companies can apply or adapt. Couto, Vinay; Divakaran, Ashok; Hawkes, Harry; Caglar, Deniz Tue, 23 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704545?gko=62c5f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704542?gko=d6ed7 : Self-service offers operational efficiencies, enables transformative business models, and enhances customer experiences. A strategic approach to self-service adoption and implementation requires an analysis of a company's core capabilities and its "way to play" in the market, industry trends, the proper mix of self-service and human interaction, and customer value propositions, as well as the development of six self-service capabilities. Chatterjee, Arindam; Pötscher, Florian; Alewine, Ralph; Swartz, Joshua Mon, 22 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704542?gko=d6ed7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704544?gko=f0c45 Supply chain expenditures make up about 60 percent of capital and operating costs for typical utilities. This Perspective outlines a new approach--natural supply chains that exist across business units and are made up of business activities that have inherent similarities. Once a company's natural supply chains are identified, the supply chain organization can be tailored to meet the distinct needs of each, resulting in improved performance across a wide range of measures. Cassidy, Dennis; McKenna, Matthew; Singh, Rohit; Uffhausen, Mark Mon, 22 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49704544?gko=f0c45 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49703713?gko=31c02 Developed markets are on the cusp of mass adoption of mobile commerce. Many companies now see m-commerce as a strategic priority but few will find themselves in a sustainable, value-accruing position. For most, the only way to win at scale is through collaboration in the form of as-yet-untried partnerships. Boyes, Edward; Knott, Michael; Miles, John Thu, 18 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49703713?gko=31c02 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49691207?gko=7849f Energy projects tend to be big, complicated, expensive, and risky. As such, they are often pursued through joint ventures and other multi-owner entities. Partners can dramatically improve success with joint ventures by: developing a shared understanding of strategic intent; assessing the capabilities and roles of all entities; and designing and effective governance and decision-making model. Dann, Christopher Thu, 18 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49691207?gko=7849f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49690921?gko=7205d National oil companies and companies in other carbon-intensive industries, such as chemicals and utilities, can not only profit from returns on investments in energy efficiency; they can also improve their image, access carbon finance, and contribute to the long-term competitiveness of fossil fuel resources and hydrocarbon-based products and services. El Sayed, Tarek; Fayad, Walid; Lavery, Greg; Monette, Simon-Pierre Thu, 18 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49690921?gko=7205d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49655543?gko=a4b96 Traditional defense manufacturers are facing a period of change that, if poorly navigated, could severely cripple their competitiveness and even threaten their very existence. Success in today's defense market will require (1) under¬standing and investing in new capabilities; (2) attacking structural costs; and (3) advancing systemic processes. Dustman, Eric; Hughes, Thornton; Martin, Joseph; VanHorn, David Fri, 05 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49655543?gko=a4b96 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49655545?gko=e5169 Rising costs are forcing the entire U.S. healthcare industry to find ways to unlock and enhance medical value by delivering higher-quality, more affordable care to empowered and engaged consumers. This Perspective outlines three models--population care, healthcare products, and focused transformation--that address the issue of reclaiming lost medical value in a comprehensive and sustainable way. Ahlquist, Gary; Saxena, Sanjay; Spencer, Brett; Gopalka, Abhishek Fri, 05 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49655545?gko=e5169 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49651183?gko=4670b Profits for digital economy players have grown from US$498 billion on $3.7 trillion in revenue in 2002 to $726 billion on $4.3 trillion in 2010. But the benefits have not been distributed equally. This Perspective analyzes the relative changes in profitability among the six segments of the digital economy's value chain. Standridge, David; Pencavel, Christopher Wed, 03 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49651183?gko=4670b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49651182?gko=0c394 Leading companies are capturing scale from transactional activities and developing advantaged capabilities using marketing shared services--a coordinated, consistent, and collaborative approach to their marketing service delivery model. This Perspective outlines a four-step program that companies can apply to avoid pitfalls and adopt best practices as they adopt or expand their marketing shared services model. Kapoor, Namit; Landry, Edward; Ripsam, Thomas Tue, 02 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49651182?gko=0c394 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49639031?gko=d6c01 To create successful partnerships, an IT project sourcing strategy should answer three critical questions: What is the desired target or result for the project? Who should the organization partner with to deliver results? How should a partner be selected? Bitar, Jad; Shehadi, Ramez; Tohme, Walid; Ramamoorthy, Chandrasekar Mon, 01 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49639031?gko=d6c01 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49639066?gko=ecfc4 As consumer packaged goods (CPG) companies expand their shopper marketing initiatives, they should be careful not to neglect the integral role of the sales team in ensuring success. Sales should participate in shopper marketing program development and execution, particularly in developing shopper insights and retailer intimacy, designing the shopper marketing playbook at the account level, program execution, and performance measurement. Egol, Matthew; Van Duyne, Jon Mon, 01 Aug 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49639066?gko=ecfc4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49636848?gko=6a081 Despite the uncertainties of a complex and rapidly evolving Chinese market, and increasingly formidable local competition, foreign chemical companies are well positioned to benefit from China's unique growth potential, leveraging their advantages in technology, management expertise, access to overseas markets, and feedstock supply. Cainey, Andrew; Tse, Edward; Verity, Richard; McNally, Chris Fri, 29 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49636848?gko=6a081 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49635335?gko=b2a74 This Perspective outlines the tools most likely to form the basis of an external innovation capability, and details the questions that Chief Innovation Officers will need to answer in order to develop a business plan that can be presented to the entire executive team. Le Merle, Matthew; Campbell, Jamie Thu, 28 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49635335?gko=b2a74 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49633891?gko=08cca The enterprise segment will present Middle East telecom operators with a large potential growth opportunity as the region sees increases in both the number of businesses and their spending on ICT. El-Darwiche, Bahjat; Hajj, Jad; Raad, Hadi; Nguyen-Tuong, Huy Tue, 26 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49633891?gko=08cca http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49633893?gko=9c8b3 The Middle East telecom market is likely to see a rise in the number of mobile virtual network operators (MVNOs), which typically address small segments of the market with targeted pricing, innovative services, and a unique customer experience. Belcaid, Adel; El-Darwiche, Bahjat; Goussous, Amr; Halaoui, Hilal Tue, 26 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49633893?gko=9c8b3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49606607?gko=9f27e Customer segmentation has become a critical capability for making sense of growing volumes of customer data to develop and drive successful go-to-market strategies. But a company will succeed only if its operating model is specifically designed to make use of segmentation results and insights. Yulinsky, Corey Mon, 11 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49606607?gko=9f27e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49606604?gko=ef98d To strengthen their ICT sectors and foster innovation, governments in the MENA region must act on five core elements: identifying key focus areas, establishing innovation-friendly policies and regulations, making funding more widely available, improving ICT infrastructure, and developing the local talent pool. Abou Chanab, Louay; El-Darwiche, Bahjat; Shehadi, Ramez; El Zein, Tarek Mon, 11 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49606604?gko=ef98d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49598582?gko=78fe0 The Gulf Cooperation Council, consisting of six dynamic yet relatively small economies, is in an excellent position to realize the benefits of economic integration. This Ideation Center Insight analyzes integration efforts in the GCC along five dimensions: a monetary union; customs and borders; intra-regional investment; joint infrastructure; and knowledge cooperation. Samman, Hatem; Shediac, Richard Thu, 07 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49598582?gko=78fe0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49625143?gko=09902 Business leaders are cautiously optimistic about the future of Europe and see an opportunity to revitalize the European Dream, according to this study from INSEAD and Booz & Company. Some 2,000 business leaders were surveyed on how the EU should move forward to ensure its place as a global player. The survey was launched as part of the inaugural The State of the European Union forum. Karlsson, Per-Ola Thu, 07 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49625143?gko=09902 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49597065?gko=21953 In the current consumer products and retail environment, getting best-cost country sourcing right is mandatory for success on a global scale. This Perspective identifies three sourcing maturity levels: novice, progressing, and best in class. It provides both a questionnaire for determining your company's level and specific critical steps for success. Dutzler, Harald; Mansson, Anna; Parthasarathy, Sriram; Phillips, Dave Tue, 05 Jul 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49597065?gko=21953 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49584099?gko=ac570 An ultralow-cost mobile (ULCM) operating model can enhance both efficiency and effectiveness for mobile network operators. This Perspective explains how mobile players can migrate to an ultralow-cost model, taking into account every aspect of the mobile value chain--network operations; marketing, sales, and distribution; and outsourcing. Appling, George; Friedrich, Roman; Raad, Hadi; Sharma, Ashish Thu, 30 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49584099?gko=ac570 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49584088?gko=36567 Multinational consumer packaged goods providers and retailers in China have struggled to calculate marketing ROI due to a lack of sufficient data, among many other factors. Collecting the right data and developing a rigorous strategy for calculating marketing ROI for every promotional campaign are absolute essentials for doing business and suc­ceeding in the dynamic Chinese economy. Bessler, Joni; Treppo, Steven; Xu, Adam; Deng, Michael Wed, 29 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49584088?gko=36567 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49582410?gko=2d3e6 Digitization is reaching an inflection point. Three powerful forces are driving the shift: consumer demand, the push for new technologies, and the prospect of even greater economic benefits. This Perspective provides guidance to CEOs and their man­agement teams about the relevance of digitization in their respective industries, and the factors most likely to accelerate or decelerate the digitization phenomenon. Friedrich, Roman; Koster, Alex; Le Merle, Matthew; Peterson, Michael Tue, 28 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49582410?gko=2d3e6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49581418?gko=3795a Web 3.0--what we call the Transcendent Web--will offer an entirely new level of connectivity, communications, and information on customers, including their attitudes and preferences. Acker, Olaf; Karam, Danny; Rahbani, Jad; Sabbagh, Karim Mon, 27 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49581418?gko=3795a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49579461?gko=cbf32 Booz & Company sees significant opportunities for U.S. asset managers seeking to enter the liability-driven investing (LDI) space, which is growing steadily. There are a number of ways to play in this market. Asset managers will need to reconfigure existing functions and build new capabilities specifically to meet the needs of LDI mandates. Shah, Deneb; Redd, Tracie; Venkateswaran, Srini; Baek, Edgar Mon, 27 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49579461?gko=cbf32 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49576271?gko=3a7ad The GCC telecom operators that are best positioned to succeed as M&A activity resumes will have both ample financial firepower--a large revenue base, the capacity to fund big deals, and willing shareholders--and strong organizational readiness, encompassing governance, operating structure, processes, and skilled management. Goussous, Amr; Mastoras, Christos; Sabbagh, Karim Thu, 23 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49576271?gko=3a7ad http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49575791?gko=1afe6 In order to make the most of their natural resources, GCC countries must change the way that the hydrocarbon sector is governed and organized, thus encouraging private enterprise, attracting the interest of foreign partners, and creating a healthy and competitive industry. Karlsson, Per-Ola; Kombargi, Raed; Mathieu, Nans; Sastry, Asheesh Tue, 21 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49575791?gko=1afe6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49557056?gko=ab61b The seemingly unending stream of data breaches could be avoided or mitigated with a rigorous approach and a proactive process for risk management. Such an approach can make all the difference when senior management is called to account in the aftermath of a crisis. Gazzini, Alessandro; Holt, Matthew Wed, 08 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49557056?gko=ab61b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49536600?gko=347e2 Middle East retailers are investing to retail analytics, a discipline can inform their decisions in areas such as category management, inventory practices, and responding to competitors' moves. To get the most from these investments, they will need to build capabilities that allow them to use data effectively. Chahine, Gabriel; Nader, Karl; Di Gregorio, Andrea Wed, 01 Jun 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49536600?gko=347e2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49532304?gko=f0f24 The world as a whole is being shaped by a demographic megatrend: increasing aging and dependency. To better understand aging and its effects, Booz & Company introduces an approach that we call new demographics. Bernnat, Rainer; Moujaes, Chadi N.; Najjar, Mazen Ramsay; Shediac, Richard Tue, 31 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49532304?gko=f0f24 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49521070?gko=22be0 Every telecom company has the potential to capture significant value in the evolving cloud ecosystem. Given their assets, telecom operators have several ways they can play. Succeeding in the cloud, however, will require not just a feasible strategy but the ability to develop strong business plans suited to different customers, and a willingness to partner with other cloud players to fill out the offerings that make up those plans. Acker, Olaf; Aichberger, Thomas; Blockus, Adrian; Schröder, Germar Wed, 25 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49521070?gko=22be0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49499287?gko=d0ec4 As cloud adoption grows, the traditional technology ecosystem is facing disruption -- but few players in the ecosystem are fully prepared. Most software and hardware players will need to change how they deliver their products and services and who they partner with, and many will need to refocus their strategies entirely. Minasian, Philip; Reich, Jeremy; Seelbach, Fabian; Standridge, David Thu, 19 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49499287?gko=d0ec4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49497289?gko=1dc14 Our Global Innovation 1000 study has identified three innovation strategies that are being adopted in Financial Services and other industries: need seekers, market readers, and technology drivers. Based on secondary research conducted for 16 financial services organizations, we have identified several critical enablers that need to be in place and aligned with the chosen innovation strategy. Additionally, a set of actions must be undertaken to initiate and sustain an innovation culture. Nair, Ramesh; Chatterjee, Arindam Wed, 18 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49497289?gko=1dc14 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49493286?gko=b1dc5 Booz & Company's annual study of turnover among chief executives -- now increasingly diverse, as the world's largest companies migrate to emerging economies -- suggests that the nature of the job varies with the role of the corporate core. Favaro, Ken; Karlsson, Per-Ola; Neilson, Gary Tue, 17 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49493286?gko=b1dc5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49476235?gko=1972f A declining defense budget in the United States and a shift in acquisition philosophy by the Pentagon have fundamentally altered the competitive landscape for the defense industry. Defense companies can assert their "right to win" in the evolving defense market using one of a variety of strategic models--well established, relatively new, or as yet undiscovered--but this requires focusing their resources on a chosen "way to play". Anderson, Jono; Bollinger, Marty; Starr, Randy; Straus, Andrew Thu, 12 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49476235?gko=1972f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49471999?gko=99f80 Although the full extent of the impact of healthcare reform remains to be seen, hospital systems can do no harm by responding boldly. Much of the scaffolding for change is already being built, but hospital systems will not be able to avoid more substantial, transformative change to both financing and care if they hope to thrive in a post-reform environment. Ultimately, that will entail a wholesale redesign of care delivery. Ahlquist, Gary; Bailey, Curt; Saxena, Sanjay; Spencer, Brett Tue, 10 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49471999?gko=99f80 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49472000?gko=6c9d2 Policymakers worldwide should work to achieve greater economic diversification, in order to reduce the impact of external events and foster more robust, resilient growth over the long term. Not only must a country's gross domestic product (GDP) be balanced among sectors, but key elements of its economy must be varied, flexible, and readily applicable to a variety of economic opportunities, and areas of overconcentration must continually be identified. Moujaes, Chadi N.; Najjar, Mazen Ramsay; Shediac, Richard; Ghaleb, Joey Tue, 10 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49472000?gko=6c9d2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49463209?gko=769bb This Perspective explores how traditional bricks-and-mortar retailers need to adjust to succeed in the e-commerce space, in particular by letting go of old conventions. Dutzler, Harald; de Vuijst, Coen; Huissman, Robbert Mon, 09 May 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49463209?gko=769bb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49443979?gko=50716 In the new era of the cloud--together with the expected explo­sion in connected devices and the dynamic applications optimized for them--information can be continu­ously fed to cloud-enabled "big data" and analytic engines, opening up the promise that all of marketing could migrate to a true real-time Internet marketing model. Very few chief marketing officers (CMOs) have thought through the capabilities they will need to drive these (mostly) new marketing activi­ties. And very few are ready to lead their organizations into this new world. Le Merle, Matthew; Minasian, Philip Wed, 27 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49443979?gko=50716 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49436985?gko=7a797 There are major opportunities available to CEOs who can shake off the old view of IT as a utilitarian cost center and instead recognize it as a powerful tool that shapes their strategic agenda and underpins capability creation, driving more cost-efficient operations and higher revenue. CEOs need to act now or risk falling permanently behind aggressive adopters such as State Street and JPMorgan Chase. Mavros, Kelley; Nirmal, Suresh; Plansky, John; Regelman, Roman Tue, 26 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49436985?gko=7a797 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49432667?gko=de3a0 Organizations should follow a rigorous approach to determine who the Pride Builders are, and then build on their insights and capabilities to influence behaviors. Pride Builders can be helpful allies in spreading both motivational behaviors and performance behaviors. In practice, an eight-step tactic we call a performance pilot is often valuable in gaining insights and demonstrating impact. Katzenbach, Jon; Post, Laird; Viriot, Aurelie; Gruber, Jonathan Thu, 21 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49432667?gko=de3a0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49427100?gko=6138d Changes in consumer behavior, driven by new technologies, are profoundly reshaping the TV and video ecosystem. Most of the future growth in viewership will take place on new screens like PCs, tablets, and smartphones, and through new, nonlinear video formats, while social media will rise in importance. As a result, companies in a wide variety of industries are seeking new ways to gain access to and control over expanding value pools in this rapidly evolving, overlapping, and more competitive ecosystem. Gmelin, Hannes; Künstner, Thomas; Springs, Gregory Wed, 20 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49427100?gko=6138d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49422465?gko=777d0 In early 2011 Booz & Company surveyed more than 200 executives in the U.S. automotive industry, including original equipment manufacturers (OEM) and suppliers. This Leading Research presents the findings. Collie, Brian; Corwin, Scott; Mulcahy, Patrick Tue, 19 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49422465?gko=777d0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415802?gko=c9f62 E-health initiatives cannot succeed unless five key areas receive sufficient attention: governance policies and regulation, the financing model, technology infrastructure, services, and stakeholders. Bitar, Jad; Kutty, Sindhu; Shehadi, Ramez; Tohme, Walid Mon, 18 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415802?gko=c9f62 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415721?gko=fe61a By rigorously identifying and applying relevant cost measures, GCC telecom operators can position themselves to weather ongoing industry challenges and benefit from leaner operations. Halaoui, Hilal; Smayra, Chady; Sursock, Lancelot Mon, 18 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415721?gko=fe61a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415808?gko=85edd Meeting new demands for oil will require the Middle East's national oil companies to forge long-term partnerships with international oil companies that combine their skills, capabilities, and resources, while ensuring that both parties are getting the right incentives and rewards from the agreement. Kombargi, Raed; Sastry, Asheesh; Tideman, Douwe; Branson, David Mon, 18 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415808?gko=85edd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415806?gko=944cf As contractors in the GCC face shifts in the type, complexity, and size of contracting projects, they must adapt their overall strategies and operating models to the demands of the new environment. Karlsson, Per-Ola; Majdalani, Fadi; Youssef, Ahmed; Zein, Chady Mon, 18 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49415806?gko=944cf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49378573?gko=e36e1 Nationwide high-speed broadband networks, or digital highways, can significantly boost a country's socioeconomic growth. However, such digital highways become truly effective only when "digital communities" spring up beside them, with functions such as e-health, e-government, e-education, and smart grids being developed to take advantage of the connectivity that broadband offers. El-Darwiche, Bahjat; Friedrich, Roman; Sabbagh, Karim; Singh, Milind Tue, 12 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49378573?gko=e36e1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49377584?gko=893b0 Too often, the boards and leaders of large companies are unaware of the risks involved in black swan events, unnecessarily exposing their organizations, their shareholders, and themselves to grave consequences. The solution to this problem is disrupter analysis. Le Merle, Matthew Mon, 11 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49377584?gko=893b0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371293?gko=68a75 In January of this year, Booz & Company surveyed more than 330 tablet users globally to gain insights into early-adopter profiles, behavior, and usage. This piece presents some of the key results and our accompanying analysis. Friedrich, Roman; Künstner, Thomas; Peladeau, Pierre; Knott, Michael Wed, 06 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371293?gko=68a75 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371291?gko=32ccc Booz & Company's fourth annual CEO Communications Summit in Dubai brought together representatives from the foremost telecom organizations in the Middle East as well as companies in India, Turkey, and Russia to discuss new areas of innovation, changing business models, industry consolidation, and the outlook for the coming year. Conference Insights Wed, 06 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371291?gko=32ccc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371294?gko=48823 GCC retailers that successfully create a private label offering can increase revenues, improve profitability, and strengthen customer loyalty. Chahine, Gabriel; Valenti, Davide; Nader, Karl Wed, 06 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49371294?gko=48823 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353862?gko=71016 Payments are a major contributor to success for most banks, making up 65% of total revenue. Successful payments portfolio management requires relevant capabilities in analytics and insight generation, innovation, multichannel management, and performance management. Flamme, Mark; Sepulveda-Navarro, Javier; Venkateswaran, Srini; Lyman, Suzanne Tue, 05 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353862?gko=71016 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353864?gko=acc0d The rapidly growing demand for television, video, music, and Internet browsing in the home and other locations is increas­ingly challenging the networks of traditional convergent telecommunications providers. By adopting a hybrid approach that intelligently combines fixed and mobile access technologies, en route to a long-term fiber solution, convergent operators can differentiate themselves from competitors. Aichberger, Thomas; Reitenspiess, Martin; Trimmel, Dieter; Weichsel, Peter Tue, 05 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353864?gko=acc0d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353865?gko=6854a At most companies, new product design is still a rigid, linear staged process. Companies need a more agile product development system that is capable of addressing frequent iterations of multiple design options up front. This method ensures that the latter part of the cycle is much less uncertain, enabling companies to bring more popular products to market at lower cost with fewer delays. Holman, Richard; Jaruzelski, Barry; Daud, Omar Tue, 05 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353865?gko=6854a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353861?gko=ef7e0 For traditional telecom companies, maintaining customer loyalty and delivering growth in the face of fierce price competition and new market entrants requires a new way of operating. To achieve this, they must go through an e-business transformation. Gröne, Florian; Severino, Carlos; Tortosa, José Antonio; Rischard, Christopher Mon, 04 Apr 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49353861?gko=ef7e0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49307732?gko=66cce This Perspective lays out how to approach the problem of risk in large-scale, innovation-heavy IT transformation projects; how companies can address any gaps they may have in the capabilities needed to succeed at such projects; and why taking ownership of innovation is the right decision. Chakraborty, Saibal; Koch, Volkmar; Niebuhr, Jens Wed, 23 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49307732?gko=66cce http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49284679?gko=c01dd The recent financial crisis has caused consumers to lose trust in their banking institutions. Only by embracing the coming digitization of the financial services sector can banks win back their customers and begin growing again. Bussmann, Johannes; Plenge, Stefan Fri, 18 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49284679?gko=c01dd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49285335?gko=b7ae9 The renewables market has evolved in important ways, setting the stage for it to maintain its economic viability and continue to grow. One of the hallmarks of the renewables sector today is its structural diversity in terms of the technologies, players, and geographic regions involved in its growth. Ahmed, Sartaz; Dann, Christopher; Ward, Owen Thu, 17 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49285335?gko=b7ae9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49285337?gko=5e8ee While the fundamental theory of team performance is perhaps well known, many teams fall short of their full potential because they fail to move from theory to execution, particularly when it comes to making critical decisions about when, where, and how to team. Katzenbach, Jon; Viriot, Aurelie; Vlak, August Wed, 16 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49285337?gko=5e8ee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49691205?gko=492c7 To assist health plans as they consider and pursue ACOs, Booz & Company conducted extensive primary and secondary research, proprietary economic modeling, and in-depth interviews with academic experts, external vendors, and senior executives of payors and providers. This Perspective reports Booz & Company's findings on the emerging ACO landscape. Ahlquist, Gary; Saxena, Sanjay; Spencer, Brett Tue, 15 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49691205?gko=492c7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49178502?gko=d7d7c The majority of newspaper readers in the GCC will shift to digital formats in the next few years, and publishers need to begin preparing now for this digital migration. Bhargava, Jayant; Chahine, Gabriel; Vollmer, Christopher; Lahham, Amer Mon, 14 Mar 2011 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49178502?gko=d7d7c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41945433?gko=c592f This Perspective explores the dynamics of make-or-buy decisions and presents a framework to help companies make the right decisions. The framework is built on three key pillars--business strategy, risks, and economic factors. Schwarting, Detlef; Weissbarth, Robert Thu, 10 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41945433?gko=c592f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165644?gko=d7dcf The purchasing process for mobile phones and U.S. wireless services is commoditizing. Consumer electronics retailers, national discounters, and online-only players present an opportunity and a threat to carriers. Carriers can still shape much of the future wireless ecosystem, but time is running out and swift action is needed to defend against competitors' attacks on the carriers' dominance. Appling, George; Hagen, Henning; Hodson, Nick Mon, 07 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165644?gko=d7dcf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165639?gko=a127d Healthcare plans must recognize that they are at a historic crossroads and start to prepare for a radically different future in which no incumbent has a guaranteed right to win.Overall, the marching order for big incumbents will be to develop a coherent strategy that will make them nimbler and more relevant. The time to kick-start this strategy is now. Bailey, Curt; Irwin, Gil; Subramanian, Sundar Mon, 07 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165639?gko=a127d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165643?gko=f7e96 Booz & Company has developed a profiler that lets compa­nies test the coherence of their supply chain capabilities against their defined "way to play" to ensure sufficient align­ment for premium returns. And when alignment is lacking, the profiler provides customized recommendations for improvement. Kauffeld, Richard; Michaels, Adam; Mueller, Curt Mon, 07 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165643?gko=f7e96 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687180?gko=193f5 Die Entwicklung des öffentlichen Beschaffungswesens bleibt in punkto Effizienz deutlich hinter der Privatwirtschaft zurück. Durch den Aufbau strategischer Einkaufsorganisationen könnten öffentliche Auftraggeber wie Bund und Länder Haushaltsmittel in Höhe von bis zu 20 Milliarden Euro jährlich einsparen. Aber wie sehen konkrete Optimierungsmöglichkeiten aus? Dieser Frage widmet sich die Studie „Zum Entwicklungsstand des öffentlichen Einkaufs"When it comes to efficiency, procurement in the public sector comes up short. With the help of strategic procurement organizations, federal institutions could reduce costs by as much as 20 billion Euros per year. This study describes which steps need to be taken towards the optimization of public sourcing. Various Authors Thu, 03 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687180?gko=193f5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165645?gko=07a75 Procurement departments have often been slow to recognize and respond to situations taking place on the ground in local sourcing markets that have the potential to significantly disrupt their supply chains. By answering four simple questions, procurement officers can stave off difficulties and get a jump on competitors that are still paying less attention. Dutzler, Harald; Harnett, Laura Wed, 02 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49165645?gko=07a75 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49598593?gko=77dad Originally published in the March/April 2011 issue of the Ivey Business Journal , this piece identifies and describes three strategies for open innovation, and explains what an organization must to build the right capabilities needed for it to succeed. Holman, Richard; Jaruzelski, Barry Tue, 01 Mar 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49598593?gko=77dad http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49136978?gko=78045 Supply chain risk has steadily grown as companies have increased their reliance on outsourcing and sole sourcing while simultaneously failing to shockproof their supplier networks. This Perspective details four steps that companies need to take to develop a resilience framework that will help them to mitigate supply chain risk. Turner, Martha Fri, 25 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49136978?gko=78045 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49136977?gko=4d174 Companies continue to turn to their procurement function as a source for additional savings. Yet for a variety of reasons the identified savings are never actually captured and reflected on the bottom line. This Perspective discusses six elements that must be in place to get the most from procurement savings initiatives. Hawkes, Harry; Houston, Patrick; Turner, Martha Fri, 25 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49136977?gko=4d174 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49104137?gko=1aa96 Banks currently pay 80 percent of the bill to provide cash, and cashless payments are forcing up the cost per cash transaction. In response, there are three waves of cost reduction that banks around the world are taking to reduce their cash costs. Koss, Victor; Lavery, Greg; Lageweg, Christiaan; Struben, Marijn Tue, 22 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49104137?gko=1aa96 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49087687?gko=72f5b In the current automotive and aerospace environment, getting best-cost country sourcing right is mandatory for success on a global scale. This Perspective identifies three sourcing maturity levels: Novice, Progressing, and Best in Class. It provides both a questionnaire for determining your company's level and specific critical steps for success. Schwarting, Detlef; Weissbarth, Robert; Mansson, Anna; Dum, Angela Tue, 15 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49087687?gko=72f5b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49085975?gko=7ece7 The formation of health insurance exchanges in 2014 is fundamental to the U.S. Patient Protection and Affordable Care Act. Booz & Company has developed new fact-based perspectives on the forces shaping exchanges, and their impact on health plans. Health plans must actively engage now with state regulators to create an exchange marketplace that is sustainable over time, while developing a strategy for their participation in exchanges. Ahlquist, Gary; Andriolo-Bull, Patricia; Kaura, Ashish; Pottharst, Robert Mon, 14 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49085975?gko=7ece7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49077290?gko=f41f8 Going forward, India is a key pillar of global automotive market - policy, actions and strategies of players in India will have a fundamental impact on the global auto landscape. By 2015, India will exceed every major European market including Germany, France and UK in automotive sales - making India the 4th largest automotive market by volume in the world, and over the next 20 years, India will be one of the top three markets for automotive sales worldwide. Sehgal, Vikas Fri, 11 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49077290?gko=f41f8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49077252?gko=deb87 Asset management is facing a challenging and turbulent period. In this unsettling landscape, two characteristics are critical for success in asset management firms: a clear business model, and a robust set of underlying capabilities that go well beyond having a strong investment management team. Shah, Deneb; Venkateswaran, Srini Thu, 10 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49077252?gko=deb87 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49087701?gko=42d68 The new capital and liquidity require­ments imposed by Basel III, coupled with the invest­ments needed to comply with the regulation, will significantly lower banks' return on equity (ROE). Even as banks study how the rules will impact various lines of business, they must take concrete steps immediately to comply with Basel III. Those that delay implementation will be perceived as less sophisticated and also riskier than those that embrace the changes early on. Gassmann, Peter; Wackerbeck, Philipp; Weber, Daniel Wed, 09 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49087701?gko=42d68 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49069240?gko=bbb4e Cloud security must be placed within the context of each company's overall information security program, including risk management, incident management, continuity planning, and governance. Doing so will require the combined efforts of everyone with a stake in ensuring the security of the data being moved into the cloud. Niebuhr, Jens; Holt, Matthew; Aichberger, Thomas; Rosiello, Angelo Mon, 07 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49069240?gko=bbb4e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49051848?gko=a2bc4 Pharmaceuticals was once a consistent, high-growth/high-return industry, but it has matured tremendously, forcing companies to make fundamental decisions about their future directions. To prosper in the year ahead and beyond, pharma companies should aggressively promote product value creation to an ever-growing range of stakeholders. They should pursue growth by developing a dedicated tender and contract capability, and the business models and strategies needed to win share in the E7 nations. They should develop strong scientific managers who can revitalize their product pipelines, and create more effective clinical development processes. Finally, they should exploit economies of scale in operations, and pursue operational excellence to boost their returns on invested capital. Various Authors Tue, 01 Feb 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49051848?gko=a2bc4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047955?gko=28059 Booz & Company conducted a survey of more than 60 finance ministers and other economic thought leaders to understand how ministries of finance can grapple with their new slate of responsibilities. Azour, Jihad; Burns, Peter; Maroun, Nabih; Najjar, Mazen Ramsay Mon, 31 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047955?gko=28059 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047919?gko=6a857 The race is on among universities: private giving is becoming a competitive factor. With growing autonomy and, in turn, limited or even stalling endowments, universities increasingly turn to companies and individuals, probing their "fund raising" and "friend raising" skills. But the days of the mecene investments - if they ever existed in the idealistic meaning we attribute to them - are over. Donors expect an ROI.Based on insights from leading US higher education and research institutions and private universities in Germany, this viewpoint summarizes key insights on how to develop a coherent fund raising approach. An approach that is not siloed in the organization, but involves alumni management, PR / marketing and other relevant outreach functions in a joint action, with something to offer to private donors. It makes the case for a systematic relationship management, and it offers a development framework and approach that we used in our consulting projects for leading universities in Germany, and that can be tailored to the university's individual priorities. Augustin, Harald; Schlau, Katrin; Stork, Philip; Zink, Wolfgang Mon, 31 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047919?gko=6a857 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047868?gko=4b02b With the collapse of crude oil and natural gas prices in late 2008, the energy industry faced a formidable challenge: how to cut costs sufficiently to continue to deliver the profits that Wall Street demands, while minimizing operational and business risks. Now more than two years old, this effort has been a rousing success. Booz & Company estimates that the global oil and gas industry has enjoyed annual hard-dollar savings in excess of $40 billion over the past three years. Cassidy, Dennis; McKenna, Matthew; Mehta, Seema; Uffhausen, Mark Mon, 31 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49047868?gko=4b02b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49034032?gko=ffcb4 Booz & Company research suggests that traditional employer-based insurance will remain a significant market that will erode more slowly and less steeply than commonly thought. Ultimately, employer-sponsored plans will serve as the foundation for insurers' future growth no matter how healthcare reform shakes out. Ahlquist, Gary; Saxena, Sanjay; Borromeo, Paolo Tue, 25 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49034032?gko=ffcb4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49023689?gko=06c2b Corporate banks will be positioning treasury services as a growth engine over the next few years, and are undertaking large-scale programs to transform their online treasury platforms. They are focused on providing a seamless client experience, unified administration, and integrated reporting. This Leading Research highlights changing client demands, the capabilities that banks will need to respond, and practical considerations for bank success. Dixon, Brodie; Nair, Ramesh Mon, 24 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49023689?gko=06c2b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49023768?gko=37cc7 It is time for the retail banking industry to come to terms with Web 2.0 and take advantage of the many opportunities it offers. Success in the new Web 2.0 world will require a clearly defined strategy that includes involving the bank's customers in its marketing efforts, creating a carefully blended product portfolio with new segment-specific offerings, and investing in the Web 2.0 technologies needed to pull the entire effort together. Bussmann, Johannes; Hyde, Paul; Sandrock, Jörg Mon, 24 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49023768?gko=37cc7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49013770?gko=4c1c7 To seize the $1 trillion opportunity in GCC private banking, banks will need to choose their cornerstones for growth, articulate sources of competitive differentiation, and select a distinctive strategic play. Vayanos, Peter; Diemers, Daniel Fri, 21 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49013770?gko=4c1c7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49013983?gko=15738 The CPG industry is poised for the next wave of portfolio shuffling. Leading companies will increasingly build their product offerings around distinctive capabilities systems, which will lead to more asset swapping and M&A activity as brands migrate to those environments in which they will thrive. Leinwand, Paul; Misra, Amit; Neely, J Fri, 21 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49013983?gko=15738 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49007250?gko=cde4f The trends most likely to reshape the GCC region's telecommunications landscape in 2011 break down into three broad categories: expansion, new revenue opportunities, and lean operations. El-Darwiche, Bahjat; Halaoui, Hilal; Tusa, David Wed, 19 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49007250?gko=cde4f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006948?gko=4ca6f Two years after the election of President Obama, the outlook for the power industry has shifted dramatically and few avenues for meaningful, strategic, and sustainable growth exist. In this muddled environment, each company will have to reevaluate its strategy and priorities, and develop a clear, coherent growth strategy that addresses scale, portfolio balance, and capability alignment. Given these strategic imperatives and the associated uncertainties, we believe that five trends merit attention during 2011: the increase in acquisition activity; the advent of seemingly abundant unconventional gas versus shrinking support for renewables; flux in the nuclear and coal segments; the impact of unconventional gas on the gas market; and the continuing need to capture significant untapped operating value. Dann, Christopher; Flaherty, Tom; Hendrickson, James; Jirovec, Todd; Simpkins, Earl; Van den Berg, A. Joseph Wed, 19 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006948?gko=4ca6f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006950?gko=ae5f3 North American oil and gas companies face many new challenges and unknowns. To succeed in the coming year and beyond, all oil and gas companies will have to consider how to better align their business models, capabilities, and product portfolios; reduce cycle times; and tackle offshore projects. Large and midsized independents will need operating models that instill discipline and create efficiencies of scale without stifling entrepreneurship. And natural gas producers will need to move to the left on the supply curve and propel the demand for natural gas. Clyde, Andrew; Klimchuk, Glenn; Trebino, Juan; Vanags, Alejandro Wed, 19 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006950?gko=ae5f3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006958?gko=b4b53 The pace of the recovery proved to be sluggish in 2010--and the new year will probably be similar to the last. Consumers are still uncertain about the future and exhibit many of the frugal habits they established in the depths of the recession. Given the economic outlook and the dearth of cost-cutting opportunities, we believe the primary means of achieving top-line growth will come from three levers: online, through the continued investment in digital capabilities; innovation, through the creation of new formats, categories, and customer experiences; and international, through the leveraging of fast-growing markets. Hodson, Nick; Martin, Karla; Tau, Marcelo Wed, 19 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49006958?gko=b4b53 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49009342?gko=adef0 The market for social commerce will explode over the next five years as companies race to establish stores on social networking sites. As this growth surge happens, social commerce will take its place alongside stores, telesales, and the more traditional Web to emerge as a significant sales channel in its own right. Anderson, Matt; Brusa, Jennifer; Price, Jerell; Sims, Joe Wed, 19 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49009342?gko=adef0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48982747?gko=7b60d The effective management of service operations is crucial to controlling labor costs and improving customer satisfaction. To successfully meet this dual challenge, companies must address the six drivers of high-quality, cost-effective service: product and process design; service-level labor requirements; service and distribution network structure; process management; workforce management; and measurement and compensation. Bailey, Curt; Bhalla, Vikas; Hawkes, Harry; Riedl, Patricia Mon, 10 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48982747?gko=7b60d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48978684?gko=20a3b For many multinationals, China is a difficult sales environment, but an absolutely critical one. To thrive, multinational sales chiefs must upgrade sales teams by addressing such fundamental issues as recruitment, development, and retention. Perhaps more important, sales chiefs must rec­ognize that none of these issues can be wrestled to the ground unless they identify and then make exceptional use of the unique skills of what we call Pride Builders. Canner, Niko; Bessler, Joni; Steffen, Ilona Thu, 06 Jan 2011 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48978684?gko=20a3b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48964235?gko=3765a As products of every description become more and more intelligent, the software they contain will determine how they are differentiated from their competitors, and thus how they create value. In this new environment, every manufacturer must learn how to develop innovative, sophisticated soft­ware. Harter, Gregor; Böckmann, Jörg Tue, 21 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48964235?gko=3765a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48964237?gko=2c452 Social networking and other new technologies have given rise to the "social consumer." Navigating this new world requires a new way of approaching customer relationship management, commonly called social CRM. In addition to their traditional CRM tools and processes, companies must rethink their product, channel, and customer strategies in order to build an entirely new relationship with their customers through greater transparency. Acker, Olaf; Gröne, Florian; Yazbek, Rami; Akkad, Fares Tue, 21 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48964237?gko=2c452 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960269?gko=84995 For 30 years, conjoint analysis has been one of the most widely used tools in market research but it turns out that it is also extremely well suited to doing customer segmentation work. Conjoint is emerging as a strategic tool, providing actionable intelligence they can use to inform organic growth strategies. This Perspective offers three examples of this more strategic application of conjoint methodology. Meer, David Mon, 20 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960269?gko=84995 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960510?gko=f91b4 Public administrations throughout the world depend on effective centers of government to ensure proper development, coordination, and execution of national policies and programs. Their successful operation depends on a holistic approach to its four key roles: steering overall policymaking, managing performance and programs, reinventing government, and supporting the cabinet. Haddad, Chucrallah; Klouche, Moncef; Heneine, Youssef Mon, 20 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960510?gko=f91b4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960515?gko=10ad0 Because schools are the most effective place to reach young people and encourage healthy behavior, education and health ministers in the GCC should allocate sufficient resources for the design and implementation of coordinated school health programs. Buente, Matthias; Hashemi, Ali; Moujaes, Chadi N.; Samman, Hatem Mon, 20 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960515?gko=10ad0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960511?gko=533f6 Cost overruns and schedule delays are endemic to completing large infrastructure projects. In the Middle East, many companies engage seasoned program management consultants (PMCs) with sterling reputations to oversee the process of a large infrastructure project. But using a PMC does not guarantee successful results. Owners can improve their relationships with PMCs and increase the likelihood of project success by focusing on three critical areas. Kronenberg, Eric; Majdalani, Fadi; Arsenieva, Ekaterina; Latka, Jennifer Mon, 20 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960511?gko=533f6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960512?gko=edcd5 This Conference Insights paper provides an overview of the 2010 TMT Finance & Investment Middle East Conference in Doha, at which it became clear that regional telecom operators are refocusing on growth as they move to revive the momentum that stalled during the economic crisis. Goussous, Amr; Mourad, Mohamad; Sabbagh, Karim; de Gaetano, Alfonso Mon, 20 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960512?gko=edcd5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960316?gko=13d43 As the North American commercial and general aviation sector recovers and the defense sector turns down, decision makers in both sectors should carefully assess their positions and devise strategies that exploit what they do best. Defense companies will have to decide the extent to which they will serve two different market segments--one for exquisite solutions and the other for more affordable solutions. In commercial aerospace, OEMs must manage the growing demand for more fuel efficient, eco-friendly aircraft and increased competition, and suppliers will be challenged by muted demand for maintenance, repair, and overhaul (MRO) services. Anderson, Jono; Starr, Randy Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960316?gko=13d43 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960328?gko=b73ea After an unprecedented downturn, the North American automotive industry is beginning to recover. But there are still significant obstacles to achieving sustainable profitability over the long term. To navigate them, OEMs must be disciplined about cost, price, and ROE, while building great-looking vehicles that offer innovative technology, good fuel economy, and high QRD. Suppliers will also need to ruthlessly manage cost, while ensuring they get paid for the added value they produce and accept only business that offers a high probability of profitability. Beck, Michael; Corwin, Scott; Hirsh, Evan; Loehr, John; Mueller, Marian; Rangin, Kasturi Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960328?gko=b73ea http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960327?gko=dfaf2 The North American chemical industry got a reprieve in 2010 as the economy improved. But the rebound is not benefiting all chemical companies equally. Gas-based commodity producers are in the strongest position and will have to capitalize on the "gas gift." Oil-based commodity producers and specialty producers are locked into a high-cost feedstock and will have to work hard to fix underperforming businesses and return to profitable growth. Meanwhile, gas-based specialty producers will have more breathing room than their oil-based competitors and should be more aggressive in the market and pursue innovation. Cassidy, Dennis; Clyde, Andrew; Gotpagar, Jayant; Trebino, Juan Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960327?gko=dfaf2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960313?gko=8161e As 2010 draws to a close, there is cautious optimism about the outlook for companies that cater to consumers. But in the coming year, consumer companies will be challenged to generate real revenue. Those that best address four trends will meet the challenge: the new consumer frugality; the needs and desires of an aging and health-conscious population; the increasing fragmentation of media and growing number of digital consumers; and opportunities in the big emerging consumer markets of China, India, and Russia. Baquero, Jose Gregorio; Moeller, Leslie; Hartley, Elisabeth Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960313?gko=8161e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960324?gko=c5ec1 Given the many deeply troubled national economies and new legislation and regulations in capital requirements, liquidity management, consumer protection, and trading, it is now clear that there will not be a return to the pre-crisis standard for business-as-usual in the financial services sector. As a result, executive teams should be reconsidering their strategic agendas, including a risk and capital agenda, which is mainly about surviving in a new regulatory environment, and growth, capabilities, and operating model agendas, which are about thriving in a new environment characterized by low returns, increased competition and, in some markets, pressure to consolidate. Hyde, Paul; Regelman, Roman; Rolander, John; Vincent, Gauthier Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960324?gko=c5ec1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960320?gko=ccfd8 There will be many battles over healthcare reform and lots of political brinksmanship in the months ahead, but it is likely that the major components of the Patient Protection and Affordable Care Act legislation will survive. Payors face radical changes in their product designs, underwriting approaches, and wholesale/retail mix of business--plus the prospect of a new competitive landscape. Providers are also facing change, but it is generally consistent with that sector's current trajectory of consolidation and integration. Ahlquist, Gary; Irwin, Gil; Saha Choudhury, Joyjit; Saxena, Sanjay Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960320?gko=ccfd8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953722?gko=215e5 In the MENA region, a complex consumer environment and uneven economic growth require consumer goods companies to tailor their approaches carefully for each market, channel, and consumer segment. But although this is important, it is not enough: They must also cement consumers' loyalty by following a more holistic approach to consumer engagement and working closely with local distributors to deliver a more complete and differentiated brand experience to consumers. Chahine, Gabriel; Molina, Heberto Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953722?gko=215e5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960315?gko=b9918 The recession is in the rearview mirror for U.S. industrial companies. But with this still-fledgling revival comes difficult decisions for executive teams that involve the makeup of supply chains, manufacturing footprints, currency strategies, R&D spending, and labor costs. These issues are never far from the forefront for industrial companies, but being right about them now is more essential than ever before. Jaruzelski, Barry; Mueller, Marian Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960315?gko=b9918 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953720?gko=be7e4 In the MENA region, a complex consumer environment and uneven economic growth require consumer goods companies to tailor their approaches carefully for each market, channel, and consumer segment. But although this is important, it is not enough: They must also cement consumers' loyalty by following a more holistic approach to consumer engagement and working closely with local distributors to deliver a more complete and differentiated brand experience to consumers. Chahine, Gabriel; Molina, Heberto Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953720?gko=be7e4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960321?gko=c6c40 In 2011, the high-tech industry will see the continued development of a number of trends that have been under way for some time, including the consumerization of enterprise IT, the growth of social networking and mobile commerce, and the rise of cloud computing. Yet there are new trends on the horizon as well--in particular, the rapid adoption of new forms of e-commerce and emerging challenges with global technology supply chains. Harter, Gregor; Imai, Toshiya; Jaruzelski, Barry; Kurtzman, Kenny Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960321?gko=c6c40 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960322?gko=71a42 In a challenging competitive environment, telecom operators will need to fend off new players, develop new services that capitalize on their strengths, seek growth both organically and through M&A, and reshape their cost structures. Appling, George; Friedrich, Roman; Sabbagh, Karim; Sims, Joe Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48960322?gko=71a42 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953718?gko=06f78 As the transformation of the telecom sector has created several operators with footprints in multiple markets, investors have rewarded these global players. GCC operators should follow their lead, but will need to put the right models in place to truly achieve global success. Goussous, Amr; Mourad, Mohamad; Sabbagh, Karim; de Gaetano, Alfonso Wed, 15 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48953718?gko=06f78 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48947920?gko=b321e With consumers slower to open their wallets, the consumer products industry needs to follow the lead of manufacturing sectors like automotive and drive down costs while main­taining or improving quality. They can best do this by building a true manufacturing operating system--an approach that aligns business strategy with organizational, measurement, and operational discipline to boost productivity. Mayor, Thomas; DuVall, Michael; Elliott, Kimberly Fri, 10 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48947920?gko=b321e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48901849?gko=ad704 For decades the pharmaceutical industry's direct-to-physician marketing model worked extremely well. Now, at a time when industry fundamentals are already challenging, companies must transform their marketing models to com­prehensively focus on value creation. The marketing model of the future will systematically engage a broader set of stakeholders, and address five key marketing imperatives. Levy, David S.; Fricker, Rolf Wed, 08 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48901849?gko=ad704 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48203382?gko=cc99c In this interview, the authors of "The Essential Advantage" point out that in this unpredictable economy, traditional approaches to strategy are a luxury most companies cannot afford. Instead they need to follow a Capabilities-Driven Strategy, starting by conducting a clear-eyed assessment of what they as a firm already do exceptionally well, and then doubling down on those differentiating capabilities. Further, they need to limit their focus to, at most, six capabilities, and make those capabilities work together as a mutually reinforcing system that perpetuates competitive advantage. Leinwand, Paul; Mainardi, Cesare Thu, 02 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48203382?gko=cc99c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48875343?gko=6c30c Supply chain costs make up about 80 percent of capital and operating expenses for upstream oil and gas companies. Consider a new approach--natural supply chains, which exist across business units and are made up of business activities that have inherent similarities. Once a company's natural supply chains are identified, the supply chain organization can be tailored to meet the distinct needs of each, resulting in improved performance across a wide range of measures. Barta, Jeffrey; Cassidy, Dennis; Singh, Rohit; Uffhausen, Mark Wed, 01 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48875343?gko=6c30c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48875235?gko=9ee9f The costs of operating the U.S. health system are crushing, and the gap between quality and spending represents a tragic loss of value. We believe future cost increases should be limited to the growth in the consumer price index (CPI) or just 1 percent more than GDP growth. Only with new collaborative models and capabilities designed to unlock medical value will the industry address the affordability challenge. Saha Choudhury, Joyjit; Saxena, Sanjay; Topdjian, Jack; Kapur, Akshay Wed, 01 Dec 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48875235?gko=9ee9f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48872017?gko=80f1c As governments and businesses in MENA countries seek to reap the benefits of e-payments, how well they fare will depend on the extent to which they are able to spread the benefits to these diverse stakeholders, account for their specific needs, and actively involve them in the design and implementation of e-payments systems. Shehadi, Ramez; Zakhour, Lutfi; Habak, Charles Mon, 29 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48872017?gko=80f1c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841378?gko=39f55 As delegates gather for the Climate Change Conference in Cancun in late 2010, they can benefit from familiarizing themselves with the set of tools available for mitigation and adaptation, as well as how these tools can fit together to form holistic low-emission development strategies. By creating and implementing holistic adaptation and mitigation plans at the regional or national level, countries can transition strategically to low-carbon economic development while bolstering their resilience to the effects of climate change. Fowler, Rob; Johnstone-Burt, Andrew; Pennell, Nick; Watt, Ian Tue, 23 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841378?gko=39f55 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841353?gko=508cf We are on the brink of true "in-memory analytics," a technology that will allow operational data to be held in a single database that can handle all the day-to-day customer transactions and updates as well as analytical requests--in virtually real time. To drive the shift to this new tech­nology, CIOs must make sure the business understands its advantages and devise a governance strategy to manage its rollout and monitor its use. Acker, Olaf; Gröne, Florian; Blockus, Adrian; Bange, Carsten Tue, 23 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841353?gko=508cf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841374?gko=ffd69 A common misconception in process industries is that greenhouse gas emission reduction programs are inherently unprofitable. Recent experience in the oil and gas industry, however, proves otherwise. One company, for example, iden­tified a 43 percent reduction in emissions with a net present value of several billion U.S. dollars using a five-step process that makes finding reductions in emissions both practical and profitable. El Sayed, Tarek; Fayad, Walid; Lavery, Greg; Pennell, Nick Tue, 23 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48841374?gko=ffd69 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48834294?gko=0455f A new Booz & Company study highlights the growing importance of mobile commerce as a way both to understand real-time consumer behavior data and to use in-the-moment analysis to capture market share and influence consumer purchases in real time. Anderson, Matt; Buckner, Nicholas; Eikelmann, Stefan; Seelbach, Fabian Mon, 22 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48834294?gko=0455f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814312?gko=26c9b Booz & Company hosted its first Telecom Technology Forum in May 2010. The event, held in Vienna, brought together senior technology leaders at communications companies around the globe to discuss the critical industry trends that are shaping their agendas. Various Authors Mon, 15 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814312?gko=26c9b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814302?gko=dc9e4 The structure and productivity of sales forces have turned into major concerns for many C-level executives. Every sales force redesign needs to address two fundamental questions: How many sales forces are needed? And what is the optimal reporting structure? It also needs to be executed flawlessly. Dubey, Akshat; Kapoor, Namit; Ripsam, Thomas Mon, 15 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814302?gko=dc9e4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814282?gko=57edd In the current economic environment, there is increasing interest in the concept of "zero-basing" cost and activity levels. Although the concept of zero-basing is understood in theory, it is often misapplied. A structured and pragmatic approach to zero-basing can help achieve sustainable cost reduction while protecting key activities. Clark, Andrew; Groves, Stuart; Nordahl, Hege; Waterlander, Otto Mon, 15 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48814282?gko=57edd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48810084?gko=40f68 Divorce rates in the GCC countries have risen dramatically in recent years and continue to rise, driven by a range of economic, social, and cultural factors. Governments must take steps both to stem the rise of divorce and to mitigate its effects when divorce is unavoidable. AlMunajjed, Mona Thu, 11 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48810084?gko=40f68 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49293175?gko=66c07 A report issued by the Grocery Manufacturers Association (GMA) and Booz & Company found that over the next three years, 83 percent of food, beverage, and consumer product manufacturers plan to increase their investments in shopper marketing. A majority of companies (55 percent) rank shopper marketing as their number one investment and will boost spending by more than 5 percent annually. The findings and recommendations are based on a survey of more than 2,000 shoppers; a survey of industry executives representing manufacturers, retailers and shopper marketing agencies; interviews with industry executives and analysis. Egol, Matthew Tue, 09 Nov 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49293175?gko=66c07 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48878081?gko=9a197 Succeeding at innovation requires two key elements: a focused set of innovation capabilities that is carefully tuned to a company's innovation strategy, and the ability to align the innovation strategy with overall corporate strategy. This year's Global Innovation 1000 reveals the capabilities best suited for each innovation strategy, whether it be need seekers, market readers, or technology drivers. Companies that achieve this, and then succeed in aligning their R&D efforts with overall strategy, we found, outperform their industry peers in terms of both profit margins and market capitalization growth. Dehoff, Kevin; Jaruzelski, Barry Wed, 03 Nov 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48878081?gko=9a197 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48780302?gko=35cb5 This year's Booz & Company survey of U.S. consumers reveals that consumers continue to feel they are on shaky ground, and their purchasing behaviors reflect this sentiment. The task for consumer products companies and retailers in the months ahead will be to monitor and understand in detail the evolving behaviors of various consumer segments and to formulate responses to these behaviors category by category. Clyde, Andrew; Egol, Matthew; Hodson, Nick; Tau, Marcelo Wed, 27 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48780302?gko=35cb5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48774434?gko=a7f45 Integrating two financial institutions has never been easy, and the current environment raises a host of new challenges that even experienced M&A hands must find ways to address. Enter Lean, a process for business transformation that could fundamentally change the way financial institutions run mergers. Adolph, Gerald; Mavros, Kelley; Plansky, John; Regelman, Roman Tue, 26 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48774434?gko=a7f45 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48753144?gko=5fde2 In the past few decades, the chemical industry landscape has changed dramatically: Going forward, most chemical companies must reduce their reliance on scale, and deploy a varied group of business models simultaneously. To manage the increased complexity, they must consciously leverage and mobilize the informal organization. Verity, Richard; van den Heuvel, Roger; Kubis, Nadia; Meyer, Oliver Wed, 20 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48753144?gko=5fde2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48753143?gko=dbdb8 In their effort to keep basic ticket prices in check while maintaining margins, most airlines are starting to unbundle their products--charging incremental fees for anything beyond the basic cost of air travel. But airline executives ought to consider a different approach to product design--one that has the potential to differentiate their offerings from those of competitors, restore goodwill with customers, and improve margins. The time has come for smart rebundling. Ringbeck, Jürgen Tue, 19 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48753143?gko=dbdb8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48749680?gko=3461a In recent years, countries in the GCC have increasingly turned to independent power projects (IPPs) as alternatives to government-financed power plants. But the IPP model being used in the region, while serving to augment and diversify investment resources, presents long-term risks. Changes in the way that IPPs are structured can preserve the benefits of the IPP model while substantially reducing these risks. Decker, Christopher; Fayad, Walid; Gardner, Tim; Sarraf, George Mon, 18 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48749680?gko=3461a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48741498?gko=c4cdf Risk appetite is considerably more than a sophisticated key performance indicator (KPI) system for risk management. It's the core instrument for better aligning overall corporate strategy, capital allocation, and risk. Regulators, rating agencies, and professional investors are aggressively pushing banks to advance their risk management practices. A comprehensive risk appetite framework is the cornerstone of a new risk management architecture. In Chinese. Hyde, Paul; Wackerbeck, Philipp Thu, 14 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48741498?gko=c4cdf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48738226?gko=0f32e Getting the most out of a business intelligence deployment means following a rigorous set of guiding principles, assigning clear roles and responsibilities, and managing change throughout an organization. It also means working closely with an ecosystem of partners, and getting the right metrics to the right people at the right time. Kurtzman, Kenny; Michaels, Adam Wed, 13 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48738226?gko=0f32e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48736043?gko=e8b3d Over the last decade, the state of private equity in the Middle East has gone from virtually nonexistent, to a booming prospect, to an industry facing a shakeout. PE firms will have five imperatives in the coming years if they are to attract capital and prove their worth. Vayanos, Peter; Youssef, Ahmed; Zein, Chady; Soueid, Raymond Sun, 10 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48736043?gko=e8b3d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48725331?gko=ca694 Most companies seeking growth in the developing world are focusing on newly minted middle-class consumers, those who make between $15-$75 per day. By doing so, they may be missing the segment that includes the world's poorest of the poor -- those at the extreme bottom of the income pyramid who make only $2.50 t0 $7.50 a day. Bhattacharya, Sudipta; Panneer, Ganesh; Sehgal, Vikas; Tse, Edward Fri, 08 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48725331?gko=ca694 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718857?gko=a7e21 Companies cannot afford to ignore the promise of cloud computing, but they should not rush pell-mell into it. Rather, senior business and IT executives should carefully evaluate whether they will use the cloud as a source of infrastructure, a development platform, or a software delivery mechanism, and determine the right cloud architecture for their needs. Alvarez, Eduardo; Gupta, Papiya; Mariolis, Michael Wed, 06 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718857?gko=a7e21 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718861?gko=f4a1f New Booz & Company research points to an unexpected and unheralded source of potential productivity in the quest to discover new drugs--mid-level managers in the R&D function. Pharmaceutical companies can raise their productivity significantly by recognizing and activating the unique impact of leaders across the middle. Beever, Charles; Pettersson, Anna; Rotz, Greg; Vlak, August Wed, 06 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718861?gko=f4a1f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718867?gko=98d8b This Perspective describes Booz & Company's approach to change management and lays out the five key success steps in any successful change management program. Aguirre, DeAnne; Brown, Anna; Harshak, Ashley Tue, 05 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48718867?gko=98d8b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48722000?gko=e351d Digital paid content can become commercially viable. Publishers must not only differentiate their paid content from their free content; they must also provide customers with a better user experience, offer premium and complementary services on top of their content, and build the right pricing models and packages around their content. Blum, Sebastian; Kirvelä, Santeri; Pulkkinen, Mikko; Vogelsang, Gregor Tue, 05 Oct 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48722000?gko=e351d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48704468?gko=0266a Financial reform will fundamentally reshape the OTC derivatives market, creating opportunities for new and existing players. In the new, centrally cleared market, scale and automation will be key differentiators. Participants must quickly define their strategies, and invest in differentiated capabilities to capture a sustainable leadership position. Lyman, Charles; Plansky, John; Regelman, Roman; Vaed, Kunal Thu, 30 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48704468?gko=0266a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48699816?gko=8caf6 Three major trends--demand for ubiquitous connectivity, the rise of modular technologies, and increasing competition from outside the industry--are transforming the game for all players in the telecom space. In response, operators must move away from the rigid vertical structures that were suited to monopolistic markets, and into business models that cut across traditional operators' boundaries and are adapted to the shared opportunities of hypercompetitive markets. El-Darwiche, Bahjat; Friedrich, Roman; Peladeau, Pierre; Sabbagh, Karim Wed, 29 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48699816?gko=8caf6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48697903?gko=059fd At most telecom operators, holistic customer management strategies still take a backseat to siloed customer acquisition efforts taking place in discrete lines of the business. To effectively compete moving forward, telecom providers must build an integrated data set about each customer; shift the culture to one where everyone thinks about customers in an integrated way; add essential skills in IT, marketing, and elsewhere; and define success and develop a system for measuring it. Evans, Hywel; Gordon, Jason; Panayi, Barry; Peterson, Michael Tue, 28 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48697903?gko=059fd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48691350?gko=03e52 Engineering services (ES) companies have seen huge growth opportunity across the globe, but they are puzzled about how best to organize to capture it. Those that successfully manage to shape their organizations today will be best poised to become the industry leaders of tomorrow. Moda, Gaurav; Sachan, Sunil; Sehgal, Vikas; Sharma, Abhishek Mon, 27 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48691350?gko=03e52 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48692684?gko=c5bac Although GCC countries' labor laws offer significant flexibility to employers, those regulations typically ignore part-time or temporary work arrangements, rendering such work contracts difficult, expensive, or impractical. This gap inhibits the region's economic competitiveness in three critical areas: labor participation, employment rate, and overall business agility. Shediac, Richard; Haddad, Chucrallah; Klouche, Moncef Mon, 27 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48692684?gko=c5bac http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48643893?gko=fb3af After years of delay, convergence in the telecommunications industry is finally becom­ing a reality. Consumer expectations regarding the many benefits of convergence are high, and telecom operators must be prepared to offer the products, services, underlying technol­ogies, and infrastructure required to meet those expectations Cockburn, Stuart; Gmelin, Hannes; Peterson, Michael Fri, 24 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48643893?gko=fb3af http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48637418?gko=b9a3f The best-managed automotive companies will aggres­sively pursue growth and innovation opportunities in the developed world, even as they make significant investments to establish their brands in carefully selected emerging markets. Lau, Eric; Sehgal, Vikas; Klegon, Frank; Averbukh, Dan Thu, 23 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48637418?gko=b9a3f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48637457?gko=01e02 A few leading consumer products companies are pursuing next-generation planning processes now, with the help of of advances in analytics and planning tools along with a set of guiding principles. Those companies that are successful will capture a significant competitive advantage. VanDelden, Hans Thu, 23 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48637457?gko=01e02 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48609374?gko=8a84e Successful IT integration during mergers requires CIOs to balance their resources among three priorities: ensuring business-as-usual operations; combining the IT departments; and providing IT support for integrating all business units while establishing an end-state architecture to meet the long-term business objectives of the new entity. Mavros, Kelley; Waller, Steven; Dawson, Donald Fri, 17 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48609374?gko=8a84e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604447?gko=552b3 The CIO job is a high profile position, with the potential to make a strategic impact on the business. Two driving factors--mandate and positioning--are hard to control, yet could provide the platform for sustainable CIO success. Mourtada, Rami; Roets, Martin; Trépant, Hugo Thu, 16 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604447?gko=552b3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604510?gko=bedd2 Over the last decade, the best CPG industry performers have been small companies with relatively narrow product portfolios supported by three to six differentiated capabilities. These small companies exhibit coherence, which allows them to be efficient in their activities, disciplined about their portfolios, and unmatched at the capabilities that matter most to customers. Hartley, Elisabeth; Lauster, Steffen M. Thu, 16 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604510?gko=bedd2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604682?gko=d30ef Contrary to conventional wisdom, a great many CPG categories--perhaps as many as half--are fragmenting instead of consolidating. For executives and brand managers, the key is understanding the dynamics of the category they're in, assessing whether they can change those dynamics, and figuring out the capabilities they need in order to do so. Lauster, Steffen M.; Sharma, Samrat Thu, 16 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48604682?gko=d30ef http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48598940?gko=f8273 Growth rates are high in the Indian Engineering & R&D (ER&D) services industry but sustained success is dependent on strategy, capabilities, structure, and culture. Ericksen, Matthew; Panneer, Ganesh; Sachan, Sunil; Sehgal, Vikas Wed, 15 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48598940?gko=f8273 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48599052?gko=d15a4 Now that the recession seems to have eased somewhat, there is time to step back and consider an additional, more sustainable way to deal with labor costs. This multifaceted and tailored approach is less damaging to workers and less risky to companies. Bhalla, Vikas; Buckner, Nicholas; Hawkes, Harry; Kent, Albert Wed, 15 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48599052?gko=d15a4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48598904?gko=9b81b The oil and gas sector in India is facing a serious deficit in technical talent. To meet this challenge, India's oil and gas companies will need to address key drivers in all three stages of the employee life cycle, changing how they attract, develop, and retain people. Sengupta, Suvojoy; Moda, Gaurav; Sharma, Abhishek Wed, 15 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48598904?gko=9b81b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48593319?gko=8f11c The public-private partnership models that have been effective in building infrastructure have not translated well to projects involving public services, including healthcare, education, and e-services such as electronic payments. Now, a new model of partnership is emerging that may transform how public-services projects are structured. Atalla, George; Aly, Karim; Hakim, Tamer Mon, 13 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48593319?gko=8f11c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550288?gko=4cbee U.S. automakers must more creatively than ever before address customer preferences, vehicle innovation, digital autos , and product lifecycle and revenue optimization. Corwin, Scott; Divakaran, Ashok; Rangin, Kasturi; Beck, Michael Thu, 02 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550288?gko=4cbee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550469?gko=76be5 In mature telecom markets, declining prices, near saturation and fierce competition for new products and applications have squeezed margins. A lean approach to restructuring the business can bring a quick payback by eliminating waste and create a robust platform for maintaining future margins. Acker, Olaf; Friedrich, Roman; Gröne, Florian; Späne, Andreas Thu, 02 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550469?gko=76be5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550324?gko=9001f The Booz & Company-Quofore 2010 Industry Benchmark ROI Survey provides valuable insights into the ROI of in-store technologies and practices among consumer products companies and the retailers they supply. Van Duyne, Jon Thu, 02 Sep 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48550324?gko=9001f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542876?gko=05b78 The global civil aviation sector has grown rapidly in emerging markets over the past decade, but the regulatory framework in such markets has not kept pace with this growth. Effective regulation is necessary if these regions are to effectively manage the expansion in passengers, cargo, and revenue and ensure safe and secure skies. Borgogna, Alessandro; Majdalani, Fadi; Clayton, Edward; Zimmerman, Felicia Tue, 31 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542876?gko=05b78 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542926?gko=bd262 After years of neglect, agriculture has reemerged as a sector to watch in developed and developing countries: Emerging trends and deep-seated shifts are repositioning the sector for increased investment and innovation, and placing it at the forefront of government policy. Atalla, George; Maroun, Nabih Tue, 31 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542926?gko=bd262 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48543367?gko=cc1d9 For years, telecom wholesalers in the MENA region have mainly engaged in lucrative facility leasing. However, a spate of new services, competitors, and regulations is rapidly transforming the sector's landscape, and operators need to respond with fundamental changes of their own. Abou Chanab, Louay; El-Darwiche, Bahjat; Touma, Hady; Nicholson, James Tue, 31 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48543367?gko=cc1d9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542780?gko=2d0d2 Hospitals account for more than 30 percent of all healthcare expenditures globally--a number that is likely even higher in the Middle East. To understand how effectively these expenditures are being used, Booz & Company launched a study in a select number of hospitals in the region to assess their current level of operational excellence. Bunte, Matthias; Hashemi, Ali Tue, 31 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48542780?gko=2d0d2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48527866?gko=cbd06 This leading research provides a perspective on "Lean" toolkits and the benefits of using "Lean" principles in financial services. Market trends are adding pressure on financial institutions to cut costs and grow simultaneously. A "Lean led" business transformation can help address these pressures by providing rapid improvement in cost structures, client service and risk. Mavros, Kelley; Plansky, John; Regelman, Roman; Solomon, Jamie Fri, 27 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48527866?gko=cbd06 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48511729?gko=9ddfa As finance ministers in the Middle East seek to improve their fiscal oversight, one approach gaining favor is the adoption of a government fiscal management information system. This standardized, robust, and automated system for managing government revenues and expenditures offers the tools to improve government services, reduce costs, and attract better borrowing terms. Atalla, George; Oknayan, Shant; Shehadi, Ramez; Zakhour, Lutfi Tue, 24 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48511729?gko=9ddfa http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48507621?gko=0333a As demand for broadband service continues to increase across the Middle East and North Africa (MENA) region, a wide range of broadband technology options are competing for a share of this market. WiMAX, which enables operators to target broadband markets quickly and cost effectively, is garnering significant attention among new players and incumbents alike. Halaoui, Hilal; Sabbagh, Karim; Basra, Gaurav Mon, 23 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48507621?gko=0333a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48507827?gko=59cef This overview of the Abu Dhabi Media Summit discusses the most critical ideas raised during the event, including the ways in which digital connectivity and technology are affecting media consumption in developing markets; the globalization of the media industry, and the simultaneous need to create relevant regional content; and the overlaps in media technology that have generated new competition among communications, media, and technology players. Various Authors Mon, 23 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48507827?gko=59cef http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48482035?gko=af5d8 Growth is back on the corporate agenda. Booz & Company's Growth Lens methodology provides a set of five lenses--share of wallet, regulatory, technology/applications, capability, and business model--that companies can use to generate long lists of new growth opportunities. Lavery, Greg; Manning, Chris Fri, 13 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48482035?gko=af5d8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48482037?gko=bbd17 It is time to fundamentally rethink how business transformations should be carried out. The idea is to structure the change as stand-alone, self-sufficient elements, each of which can be executed wholly within a short change cycle to deliver tangible benefits by itself. Chakraborty, Saibal; Mourtada, Rami; Trépant, Hugo Sun, 08 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48482037?gko=bbd17 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48467649?gko=d9702 The retail banking industry faces significant growth challenges. In this highly competitive and difficult environment, banks that earn the right to win will be those that make a clear choice about their "way to play" and then develop a distinct, coherent capabilities system that supports it. Girolami, Suzanne; Hyde, Paul; Jain, Ashish; Landau, Brian Fri, 06 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48467649?gko=d9702 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48458830?gko=0b95c In this Perspective, we offer 10 important lessons--derived from successful e-government programs around the world--that can serve as an implementation guide for a positive outcome. Bernnat, Rainer; Johnstone-Burt, Andrew; Thomé, Frank; Zink, Wolfgang Thu, 05 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48458830?gko=0b95c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48458831?gko=e9aba City investments that include a large ICT (information and communications technology) component can enable the design of smarter cities that offer a better quality of life for their residents while being more sustainable and cost efficient. Dave, Sandeep; Harter, Gregor; Sharma, Ashish; Sinha, Jai Thu, 05 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48458831?gko=e9aba http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48440355?gko=d2658 Telecom operators are responding to new competitive threats by scrutinizing and reinventing their home communication business--giving consumers the capacity to use services and applications that far transcend basic voice and Internet access services. Raad, Hadi; Sabbagh, Karim; Makki, Mahmoud; Hajj, Jad Tue, 03 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48440355?gko=d2658 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48435507?gko=6e444 Financial services firms must create successful risk cultures, with economic capital as the currency of risk. Economic capital systems facilitate the right discussions among senior leaders about risk appetite, risk tolerance, and financial leverage. Vincent, Gauthier; Gassmann, Peter Mon, 02 Aug 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48435507?gko=6e444 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48275551?gko=a0800 The worldwide economic crisis has given ministries of finance a significantly broader mandate for public finance management, sovereign assets and liabilities management, economic management, accountability, and transparency -- giving rise to a new-found host of responsibilities in steering a complex and slowly recovering global economy. Azour, Jihad; Eltges, Kai; Maroun, Nabih; Najjar, Mazen Ramsay Wed, 28 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48275551?gko=a0800 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48250443?gko=b1216 In April 2010, Booz & Company and INSEAD conducted a survey of private equity professionals in the Middle East to get their perspective on the opportunities and challenges facing their industry. This paper summarizes the results of that survey and provides an overview of private equity's development in the region in order to map out how the industry can progress from here. Various Authors Wed, 21 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48250443?gko=b1216 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48225820?gko=62824 Gaining control over claims can reduce an insurer's costs significantly. Among other actions, insurers should try to align their commercial practices with those of repairers or other providers, make better use of the vast amount of information at their disposal, and gain a better understanding of the risks and costs of claims in order to prioritize them accordingly, thus freeing up claims professionals to take on a more strategic role. Butler, Sarah; Francis, Paul Mon, 19 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48225820?gko=62824 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48216259?gko=3c3cb This Conference Insights paper provides an overview of the various topics covered at the first Leadership Summit in the Middle East, hosted by Booz & Company and INSEAD. Various Authors Thu, 15 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48216259?gko=3c3cb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48212979?gko=58ef7 GCC governments should develop comprehensive, well-funded, multi-year programs that address two critical dimensions of ICT development: environment and readiness. By doing so, they will greatly improve the quality and effectiveness of the services they offer their constituents. Bitar, Jad; Khoury, Raymond; Shehadi, Ramez Mon, 12 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48212979?gko=58ef7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209367?gko=124f2 As companies emerge from the severe economic downturn, more and more of them are adopting capabilities-driven strategies to drive new growth and earn the right to win in their markets. CIOs have an indispensable role to play in these organizations, both in helping to define corporate capabilities and strategies, and in ensuring that IT is properly aligned with them. Alvarez, Eduardo; Filsoof, Ahmad; Waller, Steven Wed, 07 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209367?gko=124f2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209373?gko=52e0f Web 2.0 and new media technologies such as blogs, wikis, and social networks are spreading rapidly through companies, often without IT's direct involvement. As new technologies become more popular, and some prove to be strategically relevant drivers of business value, it is incumbent on CIOs to become knowledgeable about and comfortable with them and provide the leadership necessary for the organization to use them effectively. Cooke, Mike; Guha, Aveek; Lockwood, Mark Wed, 07 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209373?gko=52e0f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209372?gko=86ccc Emerging markets are more than just a rising force: They're now the main game in economic growth. But a detailed understanding of the differences among emerging markets is essential, and rethinking product development and go-to-market strategies is key to meeting the needs of new consumers. A willingness to not just alter but in many cases fundamentally transform existing operating models to adjust to a non-Western business environment is required. Lauster, Steffen M.; Mayr, Erwin; Panneer, Ganesh; Sehgal, Vikas Wed, 07 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209372?gko=86ccc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209381?gko=550cc As the current economic crisis reshapes chemical industry dynamics, nowhere will the transformation be more evident in the next three to five years than in the rise of Middle East chemical companies and their impact on established players in western Europe and North America. Horncastle, Andrew; Morawietz, Marcus; Rotering, Joachim; van den Heuvel, Roger Wed, 07 Jul 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48209381?gko=550cc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48196984?gko=3a33f Coming out of one of the worst downturns in history, many retailers have become skilled at cutting costs fast. But to achieve lasting advantage in an increasingly demanding industry, retailers need to step up their game and create operating models that maximize efficiency and effectiveness on a sustainable basis. Kapoor, Namit; Mani, Matt; Ripsam, Thomas; Sharma, Anu Wed, 30 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48196984?gko=3a33f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188951?gko=35a17 For a country aspiring to be a global economic power, India has abysmally low broadband penetration. However, the situation is expected to improve as technologies mature and additional spectrum is made available. Operators are currently debating two technology options--3G and WiMAX--to support mobile broadband. Long-Term Evolution (LTE) technology is a third option worth considering. Bhatia, Ashish; Rosenhäger, Niels; Sharma, Ashish; Weichsel, Peter Mon, 28 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188951?gko=35a17 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48192396?gko=454a9 As the global economy becomes increasingly digital, data traffic over both fixed and wireless networks is exploding. This presents telecom operators with a major challenge: They must invest more and more capital in next-generation networks that can absorb this wave of data even pressure on margins intensifies. This Perspective analyzes four strategies operators can take to manage and monetize the data on their networks. El-Darwiche, Bahjat; Friedrich, Roman; Peladeau, Pierre; Sabbagh, Karim Sat, 26 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48192396?gko=454a9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188949?gko=675b5 Booz & Company conducted this study of Swiss manufacturing competitiveness in cooperation with the Swiss-American Chamber of Commerce. The authors offer logical and coherent recommendations for what must be done to preserve the strength of manufacturing in Switzerland today, while framing the debate for the challenging steps that will be required to sustain the manufacturing renaissance of recent years. Bach, Olaf; Haddock, Ronald; Hoppe, Niklas Fri, 25 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188949?gko=675b5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188760?gko=b44f7 As the world's largest economies emerge from the downturn, a scenario may play out in which the traditional supply/demand equilibrium and pricing structures gradually disappear, profoundly altering the structure of international gas markets. These fundamental changes will compel players in the gas market--producers, importers, wholesalers, and utilities--to react in different ways. Oushoorn, Robert; Schlaak, Thomas; Waterlander, Otto Fri, 25 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48188760?gko=b44f7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48175308?gko=85f4a Major energy companies are at the forefront of the global shipping industry for hydrocarbons, but the shipping function is often seen as a cost center within these companies. To improve the function's commercial performance, energy companies must take a systematic approach to strategy, operations, measurement, and organization. El-Husseini, Ibrahim; Melville, Jake Leslie; Thakur, Satyajeet; Wheeler, Sean Wed, 23 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48175308?gko=85f4a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48176567?gko=755f8 There will be clear winners and losers in the mobile app market, however. Players like Apple and Android have significant head starts. And e-tailers and retailers such as Amazon and Best Buy will be well positioned going forward. But every member of the mobile app ecosystem must begin positioning itself now for the evolution of the market into a system of stores offering downloadable apps that transcend the mobile markets and can be accessed on multiple devices. Appling, George; Pappalardo, Giulio Wed, 23 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48176567?gko=755f8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48170067?gko=bcf96 Business contributions to tackling the global HIV/AIDS, tuberculosis, and malaria epidemics have increased dramatically in the past 10 years. These corporate actions are increasingly aligned with the priorities and strategies of the global health community and governments, ensuring maximum impact. The oil and gas industry has played an important role in confronting these three epidemics through robust workplace and community programs. Still, given the sheer number of companies represented by the industry, there is much more it can do. Hancock, Tiffany; Melville, Jake Leslie; Neumann, Rachael Tue, 22 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48170067?gko=bcf96 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48139471?gko=2ae69 The Gulf Cooperation Council's demand for gas has far outpaced the region's gas exploration and production. However, fundamental changes in the global gas market have created an oversupply that can help GCC countries address their gas shortage in the short term. Kombargi, Raed; Sarraf, George; Waterlander, Otto; Sastry, Asheesh Mon, 14 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48139471?gko=2ae69 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48139472?gko=3f0dc For utilities, increasing productive time by more effectively leveraging existing resources is imperative for coping with future finan­cial constraints. The journey toward improved productivity begins with a comprehensive up-front assessment of inefficient and unproductive practices across the entire work manage­ment life cycle and concludes with reshaping perspectives and expectations throughout the field force. Our recent experience suggests that meaningful increases in productive time can be accomplished by optimizing how work is planned, scheduled, and performed; expanding the skill sets of the existing work­force (including managers); standardizing work practices; and better leveraging underlying information technology and reporting tools. Hoffman, Mark; Jirovec, Todd Mon, 14 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48139472?gko=3f0dc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48129927?gko=b1e24 After a difficult period during the credit collapse when retrenching was the most desirable strategy, financial services firms must focus again on growth. The key to growing again will often be to build a coherent and reinforcing system of differentiated capabilities--including people, knowledge, tools, and processes--throughout the value chain. The experiences of the private banking unit within a large global financial services firm illustrate well the systematic effort required to succeed with a capabilities-driven strategy. Vincent, Gauthier Wed, 09 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48129927?gko=b1e24 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48130270?gko=21ed5 The Federal Communications Commission recently released "Connecting America: The National Broadband Plan." Network operators have been given a significant opportunity. They have a transparent and documented strategic plan for many of the Genachowski FCC's core strategic priorities. Those that take the opportunity to understand, react to, and help shape and implement that plan, particularly for the five areas discussed in this Perspective, will be in a much stronger position for the next decade or more. Hölbling, Klaus; Hutchens, Robert; Ward, John Wed, 09 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48130270?gko=21ed5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123806?gko=386d4 For broadband to become a mass medium in India, cable and telecom companies must work to ensure ubiquitous supply, while the government and industry must work together to spur the creation of robust local online content. Sabbagh, Karim; Sharma, Ashish; Sinha, Jai Mon, 07 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123806?gko=386d4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123809?gko=7b25b A steady expansion of economic integration is taking place across the Middle East and North Africa, as reform-minded leaders have created much-needed investment, development, and trade opportunities. Atalla, George; Samman, Hatem Mon, 07 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123809?gko=7b25b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123808?gko=5e6da Unemployment is one of the biggest challenges in the Gulf Cooperation Council, which must effect changes in the culture, in the government, and in private industry if its problems are to be reversed. Samman, Hatem; Shediac, Richard Mon, 07 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123808?gko=5e6da http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123399?gko=ae913 Small business customers are among the most profitable segments for most banks. Relatively few small business customers are extremely satisfied with their bank, yet banks believe they have made improvements in serving small business customers. That disconnect is creating growth opportunities for banks as customers look to switch. Capturing the growth opportunity requires deep understanding of target segments, channel choices, and products and services. Favaro, Ken; Hyde, Paul; Jain, Ashish; Bloustein, Samuel Mon, 07 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48123399?gko=ae913 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48135099?gko=1ca48 This study, conducted with NASSCOM, is aimed at understanding the changes in customer perspectives about ER&D services sourcing, the growth trends in the Indian service provider landscape and the opportunity by 2020. It also identifies and prioritizes key verticals, so that the industry can invest systematically in creating a sustainable ecosystem. Sachan, Sunil; Sehgal, Vikas; Mehta, Heral; Vangavolu, Sreedhar; Panneer, Ganesh; Ramamurthy, Aditya; Lau, Eric; Chenoy, Devan Fri, 04 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48135099?gko=1ca48 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48090192?gko=84580 Healthcare organizations are striving to ensure continuity of care for their patients by moving from a paper-based environment to a digital setting in which information is collected, stored, and shared through IT applications. An enterprise integration solution ensures that data can be seamlessly exchanged across different systems and applications, making it available to the right individual in the right place and at the right time. Bitar, Jad; Shehadi, Ramez; Tohme, Walid Thu, 03 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48090192?gko=84580 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48017172?gko=8887c Tourist destinations around the world can use this Booz & Company framework to develop sustainable and eco-friendly tourism programs. El-Adawi, Amira; Gautam, Amit; Ringbeck, Jürgen Tue, 01 Jun 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48017172?gko=8887c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47994893?gko=6bf18 Sustainable, superior returns accrue to companies that focus on what they do best. The truth is that simple, and yet it's incredibly hard to internalize. It is the rare company indeed that focuses on "what we do better than anyone" in making every operating decision across every business unit and product line. Rarer still is the company that has aligned its differentiating internal capabilities with the right external market position. We call such companies "coherent." We're not suggesting that companies disregard market signals; all strategy is set within that vital context. We are suggesting, however, that companies start from the opposite direction, figuring out what they're really good at and then developing those capabilities (three to six at most) until they're best-in-class and interlocking. From there, strategy becomes a matter of aligning that distinctive capabilities system with the right marketplace opportunities--and the market rewards them with outsize returns. We call this the "coherence premium," and we've measured it. Leinwand, Paul; Mainardi, Cesare Mon, 24 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47994893?gko=6bf18 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47990659?gko=10296 The credit crisis has exposed a number of shortcomings and vulnerabilities in the financial services industry. One involves the long-neglected idea that the right side of the balance sheet matters. For a number of years, many financial services firms ignored the importance of right-side strategies, including funding and capital strategies, but in truth they are absolutely critical to the long-term success of a financial franchise. In fact, they are as important as left-side, asset growth strategies. Vincent, Gauthier Thu, 20 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47990659?gko=10296 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987538?gko=2837c As the telecom industry looks to improve the customer experience in all aspects of its business, the billing process is finally getting the attention it has long needed. Critical as it is to replace these old systems, the huge scale and daunting expense of such projects--easily approaching US$100 million and more--have made many operators reluctant to proceed. Operators must analyze their particu­lar needs and business models, and then choose one of an evolutionary or a revolutionary approach. Gröne, Florian; Niebuhr, Jens; Schröder, Germar; Späne, Andreas Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987538?gko=2837c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987711?gko=3fa5a In times of scarce resources and, concurrently, growing expectations towards efficiency and effectiveness of public operations, traditional structures and governments' mode of action are put to test. The potential of modern ICT to become a key lever for government modernization and structural change is widely acknowledged. Correspondingly, eGovernment is inalienably being accompanied by far-reaching expectations. Whilst almost every country meanwhile runs a variety of diverse eGovernment activities on practically all government layers, experience shows that many of these are rather uncoordinated and merely linked into an overarching modernization strategy. As an inevitable result over time, many large-scale eGovernment programs fray out into a plurality of unmastered ICT-related "construction sites" that fundamentally risk the overall success of the program as such. This viewpoint provides key insights into a successful design and management of public IT-programs. Practical experiences thereby disclose a number of particular activities serving as switch stands for an IT-program's effectiveness. Bernnat, Rainer; Zink, Wolfgang; Thomé, Frank Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987711?gko=3fa5a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987651?gko=1a57d During the trough of the financial downturn, many companies took refuge under the protective shield of their governments. Thereby, the two decisive questions are yet to be answered: 1.) To which extent is a government capable of successfully (re-)positioning a financially stricken company in the market? And 2.) Can a government be an effective turnaround-manager beyond its regulative power? This viewpoint introduces an innovative investment strategy, that enables public authorities to flexibly react to modified requirements, while - at the same time - remain focused on public welfare. Bach, Olaf; Bernnat, Rainer; Zink, Wolfgang; von Lichem, Elisabeth Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987651?gko=1a57d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987574?gko=1a519 The carbon-constrained world is upon us and it is creating structural changes in the global economy. As a result, busi­nesses must respond and adapt to the new low-carbon reality if they wish to remain competitive and prosper in the coming years and decades. Although the exact path to the low-carbon future remains unclear, companies can embrace five imperatives to guide them forward. These are: understanding the effects of carbon constraints and climate change; managing and mitigating the associated risks; minimizing their carbon footprint; protecting and maximizing margins; and realizing growth opportunities. Fowler, Rob; Lavery, Greg; Pennell, Nick Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987574?gko=1a519 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987534?gko=474c1 Fights within organizations are inevitable, and even healthy. But executives need to pick their fights carefully. This is no less true in the case of IT. The fights fought by Charlie Feld to transform technology at railroad giant Burlington Northern and by LaVerne Council to central­ize the IT function at Johnson & Johnson were ones that mattered. Both fights drew on organizational tensions that already existed, and both ultimately generated tremendous financial and strategic value. Beyer, Damon; Joni, Saj-nicole Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987534?gko=474c1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987745?gko=cff12 The wealth management industry is undergoing a number of changes, from new client behaviors and shifts in sources of profitability to new sales formats and emerging business models. Wealth management firms can take advantage of these changes. To capture continued growth prospects, they will need to: focus on client experience; revisit market segmentation and refine their customer value proposition by segment; and upgrade or build new capabilities (e.g., product solutions, advice, client knowledge management) to deliver customer value. Graniello, Sofia; Lyman, Charles; Rolander, John; Vincent, Gauthier Wed, 19 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47987745?gko=cff12 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47977205?gko=0ae42 It is becoming increasingly clear that a large number of chemical companies have failed to manage and nurture their business models well enough. Research and development funds have dried up, and new molecular discoveries are increasingly rare. Few specialty chemical companies have demonstrated the ability or nimbleness to adjust to the new, much more difficult realities in the industry. How well these companies adopt one of three business models will determine success or failure for individual outfits and the industry as a whole. Bäumler, Matthias; Caruso, Pedro; Gotpagar, Jayant; Morawietz, Marcus Tue, 18 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47977205?gko=0ae42 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49177763?gko=aa7c5 Booz & Company analysis of 10 consecutive years' worth of detailed data on CEO turnover shows that the tenure of a CEO is becoming shorter and more intense, the margin for error or underperformance is narrow, and increasingly, CEOs no longer hold the chairman's seat in the boardroom. Favaro, Ken; Karlsson, Per-Ola; Neilson, Gary Wed, 12 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49177763?gko=aa7c5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47961472?gko=ec96b As public and private organizations around the world seek to limit their environmental impact, they can both reduce the direct environmental by-products of IT use as well as find IT solutions for business activities that generate emissions. Karam, Danny; Shehadi, Ramez; Trépant, Hugo Mon, 10 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47961472?gko=ec96b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958323?gko=fb031 Electronic health (e-health) initiatives that apply information technology to the delivery of healthcare services for patients and management of clinical information are an essential weapon in the battle against the rising costs and other sys­temic problems in healthcare. A customizable investment model can help guide policymakers as they seek to define, implement, and gain acceptance of viable e-health programs. Bartlett, Chris; Boehncke, Klaus; Johnstone-Burt, Andrew; Wallace, Vanessa Fri, 07 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958323?gko=fb031 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958644?gko=d6503 Top corporate management working with CIOs should develop a robust, comprehensive, and holistic green IT model that leverages technology to minimize the carbon footprint of the entire organization. Such a program would view environmental sustainability as a business strategy, driving eco-friendly approaches throughout the organization to improve business operations, better preserve the environment, enhance productivity, and cut costs at the same time. Karam, Danny; Koch, Volkmar; Shehadi, Ramez; Trépant, Hugo Fri, 07 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958644?gko=d6503 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958191?gko=44786 India has been experiencing rapid urbanization on a very large scale. It is estimated that nearly 140 million people will move to India cities by 2020 and 700 million by 2050. Each state has urbanized in its own way, resulting in the coexistence of multiple urbanization models. Most of India cities are extremely crowded--5 of the 20 most densely populated cities globally are Indian. And the growth of Indian cities is largely organic in the sense that existing urban centers are expanding rather than new planned cities emerging from scratch. While urbanization has fueled economic growth, it has also resulted in a huge strain on existing physical infrastructure. If India is to improve the quality of urban life, it must significantly improve and enhance existing cities, and the systems that govern and administer them. Dave, Sandeep; Grover, Neha; Gupta, Praneet; Ramachandran, Ravi; Sharma, Ashish; Sinha, Jai; Sundaresan, Gowri Thu, 06 May 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47958191?gko=44786 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47909489?gko=3d7e6 CIOs can take one of two paths to accommodate the consumer revolu­tion in corporate IT. They can "bring in" employees under the corporate umbrella, allowing them to use corporate devices for work and non-work activities and loosening restrictions on Web surfing and the use of social media. Or they can "reach out" to employ­ees, allowing them to use their own personal devices to do their work, perhaps within virtual clients installed on the devices. Either way, companies need to assess carefully their readiness for consumerization, use the results to determine how different groups of employees should make the switch, and set up pilot programs to under­stand better the effect of consumer­ization on productivity, security, and other factors. Acker, Olaf; Bernnat, Rainer; Bieber, Nicolai; Johnson, Mark Tue, 27 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47909489?gko=3d7e6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47909666?gko=e47db A new evolutionary stage of e-commerce is emerging--the era of "social apponomics." In this next stage of e-commerce evolution, new business models are made possible by social media, consumer insight, and tailored applications. The main value drivers for e-commerce are shifting from the direct mon­etization of online traffic to customer life-cycle management. The key to success is understanding customer needs and creat­ing online customer experiences that translate into customer lifetime value. Anderson, Matt; Harter, Gregor; Hagen, Henning; Plenge, Stefan Tue, 27 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47909666?gko=e47db http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47891703?gko=67476 It's time for capital markets firms to rework their operating models in a new way, with an approach that increases capacity and customer service at the same time that it reduces costs. The best way to do this is through an end-to-end operating model redesign. An end-to-end redesign has the best chance of maximizing results when it simultaneously draws on three tradi­tional operational levers: functional­ization of selected activities in centers of excellence, process and IT improve­ments, and activity relocation. Ellis, Scott; Plansky, John; Regelman, Roman; Silva, Henrique Wed, 21 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47891703?gko=67476 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47891702?gko=10ceb Current trends across market segments point to a difficult low-growth environment for banks, which must respond by reducing branch-based costs and reinvesting in alternative low-cost channels. Previous attempts to develop a coherent multichannel model proved unsuccessful. Customers are now ready to adopt multichannel access points to transact with banks but they must be educated about alternative channel capabilities. Banks need to adopt an integrated channel architecture and specific capabilities to support the mission of each channel. Hyde, Paul; Jain, Ashish; Kanagasabai, Kumaresan; Sepulveda-Navarro, Javier Wed, 21 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47891702?gko=10ceb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47873498?gko=220cb In this Interview, Jon Katzenbach and Zia Khan answer questions about the ideas they describe in their new book, "Leading outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results". Katzenbach, Jon Wed, 14 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47873498?gko=220cb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47867735?gko=da19b The creation of national broadband networks is crucial to sustainable economic development and social progress. To pave the way for universal broadband access, governments and private-sector operators both need to make fundamental changes. El-Darwiche, Bahjat; Friedrich, Roman; Sabbagh, Karim; Singh, Milind Tue, 13 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47867735?gko=da19b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845805?gko=389df Changes in the global framework on climate change policy present both risks and opportunities for the MENA region. To mitigate the former and capitalize on the latter, key stakeholders in the region will need to ensure that they are part of the process. El Sayed, Tarek; Fayad, Walid; Fowler, Rob; Pennell, Nick Mon, 05 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845805?gko=389df http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845802?gko=8a3f6 GCC telecom operators have launched unprecedented international expansion programs since 2004, but to become truly global, they must address organizational challenges in five areas: governance models, organizational models, management processes, values and culture, and talent management. Goussous, Amr; Mourad, Mohamad; Sabbagh, Karim; Abina, Rafiu Mon, 05 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845802?gko=8a3f6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845813?gko=ec867 Saudi Arabia is taking the right steps to fully incorporate women in its labor market, but with women still representing less than 15 percent of the national workforce, the country has an enormous untapped potential. AlMunajjed, Mona Mon, 05 Apr 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47845813?gko=ec867 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47835503?gko=57e96 This Conference Insights paper, which summarizes the discussion at a Dubai summit among 19 leaders from telecom organizations operating in the Middle East and other emerging markets, offers their perspective in three primary areas: innovation, national broadband networks, and M&A. Various Authors Wed, 31 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47835503?gko=57e96 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47835329?gko=ed64e Mobile network operators must take into account five critical elements to boost their entry into the mobile Internet and multimedia space: customer segments; experience and propositions; devices; partnering; and monetization. Hölbling, Klaus; Peterson, Michael; Pötscher, Florian; Sova, Alexander Wed, 31 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47835329?gko=ed64e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47940386?gko=f0e97 The American Chamber of Commerce in Shanghai (AmCham Shanghai) is pleased to release the results of the third annual China Manufacturing Competitiveness Study, conducted in cooperation with Booz & Company. This year's study illustrates how multinational manufacturers perceive China's evolution as a market and as an export platform. Various Authors Tue, 30 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47940386?gko=f0e97 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47824124?gko=b7f52 Western companies are setting up ER&D centers in emerging nations such as China and India. Companies based in emerging nations, meantime, are becoming far more adept at ER&D. This presents a serious challenge for Japan, which not only has kept ER&D close to the vest and close to home but also is undergoing a demo­graphic shift that will make homegrown engineering talent increasingly hard to come by. The need for Japan to become less insular and more global with its ER&D is urgent. Sachan, Sunil; Sehgal, Vikas; Tominaga, Kazutoshi Tue, 30 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47824124?gko=b7f52 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47824914?gko=78337 "Inspirational sales leadership" leverages a deep understanding of current sales performance to systematically identify leadership behaviors that actually drive results, and then provides the right tools for change. Booz & Company's research and practice has demonstrated that this model works effectively across a broad range of B2B contexts, and will become increasingly critical to master as the complexity and value of strategic selling continue to increase. Canner, Niko; Rolander, John Tue, 30 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47824914?gko=78337 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47830484?gko=a7b21 Telecom operators must make use of their inherent assets--powerful brands and subscriber relationships--to develop their strategies for selling mobile apps. Acker, Olaf; Friedrich, Roman; Péladeau, Pierre; Toumi, Mohssen Tue, 30 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47830484?gko=a7b21 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47819517?gko=3932e As GCC nations continue to invest in their healthcare systems, the region's leaders should take their cue from certain developed nations in adopting health management services to help address the specter of a chronic disease epidemic. Hashemi, Ali; Shehadi, Ramez; Tohme, Walid; Bitar, Jad Mon, 29 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47819517?gko=3932e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47819479?gko=a39fe Economic cities, which will be critical to the financial development and economic diversification of the Gulf Cooperation Council, will need government action to ensure that they have adequate utility infrastructure. Decker, Christopher; El-Husseini, Ibrahim; Gardner, Tim; Sarraf, George Mon, 29 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47819479?gko=a39fe http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47812404?gko=c202c In the course of the next 10 years, a new generation--Genera­tion C--will emerge. Born after 1990, these "digital natives," just now beginning to attend university and enter the work­force, will transform the world as we know it. Their interests will help drive massive change in how people around the world socialize, work, and live their passions--and in the information and communication technologies they use to do so. In the face of declining revenues from traditional services, the challenge for the communication and technology industries will be to abandon successful but outlived business models and refocus on what it takes to thrive in the Generation C environment. Friedrich, Roman; Koster, Alex; Le Merle, Matthew; Peterson, Michael Fri, 26 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47812404?gko=c202c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47812407?gko=f68d1 Unconventional gas reserves, which have become an increasingly impor­tant component of energy company portfolios, differ from conven­tional assets in that they tend to be low-margin, resource-intensive exploration efforts. Because profit opportunities are limited, getting the most out of an unconventional program requires close scrutiny of operational efficiency and cost levels. As a result, unconventional reserves are perfect candidates for sustainable cost cutting through the introduction of lean supply chain concepts. Cassidy, Dennis; Click, Christopher; Clyde, Andrew; Singh, Rohit Fri, 26 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47812407?gko=f68d1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47804822?gko=73398 Going to market in China is a complex undertaking, particularly given the vast size and population of the nation itself. Most fast-moving consumer goods (FMCG) companies, in an effort to enter China and expand rapidly with minimal up-front financial investment, defaulted to a wholesaler distribution strategy. Though this model served companies well initially, it has outlived its usefulness--at least in many markets across China. To capture the economic potential of China, leading FMCG companies will have to consider both more direct distribution and more exclusive third-party distribution approaches. Bessler, Joni; Xu, Adam; Baquero, Jose Gregorio Thu, 25 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47804822?gko=73398 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47804941?gko=f9d64 The Chinese government's State Council has announced a clear goal for Shanghai to become an international financial center by 2020. That said, no one, including the Chinese government, can yet predict what this financial center will look like and how it will go about its business. Much will depend on the nature of China's economy--and its place in the global economy--10 years from now. In addition, the evolution of financial centers, post-recession, and the extent of the internationalization of the renminbi will play a critical role in Shanghai's development. All of these factors will define the ways in which the financial center in Shanghai can truly be termed "international" and whether it is ultimately respected around the world. Cainey, Andrew Thu, 25 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47804941?gko=f9d64 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47806008?gko=6cb18 A new survey of 2,000 U.S. consumers confirms that a "new frugality" is now becoming entrenched among U.S. consumers and is reshaping their consumption patterns in ways that will persist even as the economy starts to recover. In this changed environment, marketers and retailers need to do several things: build marketing strategies and tactics that address where and why consumers shop; identify differences in consumer behavior; differentiate their marketing messages and promotional offers between more price-conscious consumers and those who place greater value on brand or convenience; and engage shoppers along the full path to purchase. Clyde, Andrew; Egol, Matthew; Rangin, Kasturi; Sanderson, Richard Thu, 25 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47806008?gko=6cb18 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47793967?gko=c7343 Middle Eastern governments have begun taking steps to ensure secure, ready access to food supplies. Atalla, George; Maroun, Nabih; Nassar, Tarek; El Harakany, Saida Tue, 23 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47793967?gko=c7343 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47782825?gko=d516c To be successful in the telecom markets of the future, operators will have to create new business models that offer customers attractive bundles of integrated services. This trend will put stand-alone mobile operators in particular at a distinct disadvantage, unless they can devise an effective convergence strategy of their own. Ultimately, however, devising a successful convergence strategy will enable mobile operators to preserve the value of their current assets while improving their competitive position in all their markets. Friedrich, Roman; Hyde, Vanessa; Knott, David; Ward, John Mon, 22 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47782825?gko=d516c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47798209?gko=c6845 This study, which includes Booz & Company analysis conducted for the WWF, shows that in a business-as-usual scenario, $350 trillion (or seven times current global GDP), will be spent on urban infrastructure and operation over the next 30 years. Directing these massive investments towards the development of low or zero carbon cities will be crucial to keeping average global temperature increases below the two degree rise accepted internationally as presenting unacceptable risks of catastrophic or runaway climate change. Much of the growth in urban populations will be taking place not in the world's mega-cities but in small and fast growing cities. These will have great opportunities to provide new low carbon infrastructure, but will also often be trying to handle growth with limited resources. The measures most needed are for cities to adopt aggressive energy reduction goals, looking to best practice urban planning as a key pathway to achieving them. Innovative financing strategies will need to be employed to find an additional $20-30 trillion over business as usual projections in additional infrastructure costs, with developed nations needing to assist developing countries meet the challenges of clean development in growing cities. Various Authors Mon, 22 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47798209?gko=c6845 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47760391?gko=95460 Private banks have spent the last 18 months dealing with one of the most difficult periods in modern financial history. A "perfect storm" of asset-price declines and the near or actual collapse of some of the best-known wealth management firms has altered the behavior of clients, prompting them to move into less risky financial instruments that are much less profitable for the banks. All of this has pushed revenue levels 25 to 30 percent below where they were before the crisis. As an added challenge, governments are cracking down on their wealthy citizens' untaxed offshore accounts, forcing many private banks to find new value propositions. This Leading Research--based on in-depth interviews with more than 140 bankers, advisors, and regulators in 15 markets around the world--provides a snapshot of the private banking industry's evolving state, and highlights five new imperatives. Ammann, Carlos; Gemes, Alan; Lenzhofer, Andreas Fri, 19 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47760391?gko=95460 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47772647?gko=f8b7a Recent developments in renewable energy, combined with the MENA region's latent potential in wind and solar power, could create significant advantage for those countries that move decisively to capitalize on them. El Sayed, Tarek; El-Husseini, Ibrahim; Fayad, Walid; Zywietz, Daniel Wed, 17 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47772647?gko=f8b7a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47772654?gko=ee3a6 Communications, media, and technology players in the Middle East and North Africa have thus far been slow to capitalize on the accelerating shift to new media. To succeed in a radically different landscape, players must understand four key dynamics and devise strategies to capitalize on them. Belcaid, Adel; Chahine, Gabriel; Smayra, Chady; Bhargava, Jayant Wed, 17 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47772654?gko=ee3a6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47767442?gko=f3b08 The so-called worst recession of modern times has left the human side of many organizations poorly equipped for recovery. Yet decades of experience tells us that harnessing the power of the human side of the enterprise--the "informal organization"--can be a real game changer. Leading the informal organization out of the woods needs to start right now; it cannot wait for strategic planning, or corporate restructuring, or some other formal initiative. The informal elements of your culture are at work right now--today--and they are working either for you or against you. You can har­ness them, or you can risk that they will slow you down or even impede your recovery. Kahn, Zia; Katzenbach, Jon Mon, 15 Mar 2010 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47767442?gko=f3b08 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47691760?gko=89357 Telecom operators in the Middle East will have to respond to four strategic imperatives as the downturn abates: revive growth momentum, accelerate innovation in services, harvest broadband potential, and transform cost structures. Goussous, Amr; Mourad, Mohamad; Sabbagh, Karim; Tusa, David Mon, 01 Mar 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47691760?gko=89357 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47685279?gko=05427 A "new frugality," born of The Great Recession and evidenced by two consecutive years of declining per capita consumption, is now becoming entrenched consumer behavior that is reshaping consumption patterns in ways that will persist even as the economy rebounds, according to a new survey of 2,000 U.S. consumers from Booz & Company. This new consumer spending report, the second issued by Booz & Company since the early days of the recession in October 2008 confirms a picture of pervasive retrenchment in consumer spending that spans a broad range of consumer product categories. But the survey also suggests that increased frugality may have become learned behavior, making many Americans more cautious and discerning consumers. What is more, the study suggests that these behaviors are "sticky," and unlikely to quickly change as the economy shows signs of improvement. Clyde, Andrew; Egol, Matthew; Hodson, Nick; Leinwand, Paul; Moeller, Leslie; Rangin, Kasturi; Sanderson, Richard Wed, 24 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47685279?gko=05427 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681203?gko=a4ed0 Financial institutions can expect to compete in a difficult, low growth environment for the foreseeable future. Building wallet share with existing customers will be a major driver of growth. For many, winning in this environment will require moving from a transactional to consultative relationship model. At the core of the issue, financial institutions need to clarify how segments, products and channels interact to deliver the experience. Hyde, Paul; Jain, Ashish; Kanagasabai, Kumaresan; Ribeiro, Frank Mon, 22 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681203?gko=a4ed0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681204?gko=21c7c After long discussion and debate, healthcare reform seems to be moving forward. But the major long-term issue for the industry and the nation is cost--and the key is healthcare costs, not insurance costs. The focus of future waves of change/reform will place providers front and center. Working with doctors and insurers--and understanding consumers better--will be vital. And "strong-form" products that address the broadest possible set of clinical conditions and treatments, not just the most serious and expensive, are likely to play a major role. Ahlquist, Gary; Javanmardian, Minoo; Saxena, Sanjay Mon, 22 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681204?gko=21c7c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681206?gko=60890 Retailers' strategies have been misaligned with both the long-term trends and the short-term challenges they face. This misalignment, coupled with retailers' unclear understanding of what was really driving consumer behavior and preferences, resulted in the proliferation of excess store capacity, nonperforming assortments, and suboptimal formats. Retailers are only now coming to realize that getting space management right is critical to safeguarding and driving profitability. Harper, Simon; Leinwand, Paul; Tau, Marcelo; Harnett, Laura Mon, 22 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681206?gko=60890 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681205?gko=24b52 Convenient retail pharmacies with trusted staff could play an important part in expanding access to healthcare while driving down cost. However, to make a truly transformative impact on healthcare, pharmacies must overcome structural barriers and explore new business models. Ahlquist, Gary; Javanmardian, Minoo; Kaura, Ashish; Bilokrynytskyy, Ihor Mon, 22 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47681205?gko=24b52 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47774888?gko=fb5f8 There is a better strategy for reducing IT operational costs that will not diminish a company's ability to differentiate itself by the technology initiatives it embraces. It involves a holistic approach that carefully analyzes key aspects of supply and demand and how best to deliver IT hardware and software to satisfy the needs of the entire organization. Ahlemann, Dietmar; Böckmann, Jörg; Dresel, Stephan; Rieder, Bernhard Fri, 05 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47774888?gko=fb5f8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544564?gko=aed13 Companies operating in the information, communications, and technology sector have a unique opportunity to trigger significant environmental benefits, not only by upgrading their operations but also by developing greener products and services for their clients. Harter, Gregor; Karam, Danny; Sabbagh, Karim; Shehadi, Ramez Thu, 04 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544564?gko=aed13 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544541?gko=552ec In these challenging financial times many companies may be tempted to drop customer-centric business models that have become popular over the last decade. However, a recent Booz & Company study has found that companies that truly have a customer-centric business model have been able to reduce product development costs and increase customer retention and revenues--imperatives for all businesses, particularly when competition for scarce customer dollars is fiercer than ever. Burns, Peter; Fritzson, Therese; Smith, Fiona; Wallace, Vanessa Thu, 04 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544541?gko=552ec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544542?gko=a927a Companies are recognizing that transforming their businesses to compete in globally interconnected and instantaneous markets is not something they can avoid, postpone, or outrun. They need to institutionalize the capacity and the capabilities to change quickly, comprehensively, and continuously. Couto, Vinay; Ribeiro, Frank; Siegel, Matthew; Tipping, Andrew Thu, 04 Feb 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47544542?gko=a927a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47521379?gko=f8a81 CEOs operate in a new terrain today. Financial and regulatory changes have altered demands on corporate leaders. Boards hold CEOs and their teams more accountable than in the past, and fewer CEOs also hold the position of board chair. How does an incoming CEO negotiate this new environment? We've identified four game-changing practices that will substantially contribute to success for new CEOs: Engage the board as a strategic partner; do what only a CEO can do; find the right pace for change; and get the culture working with you. Favaro, Ken; Karlsson, Per-Ola; Katzenbach, Jon; Neilson, Gary Fri, 29 Jan 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47521379?gko=f8a81 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47491243?gko=abf68 Organizations around the world are embracing integrated risk-management strategies that combine the right blend of physical, information, and IT security controls. Gazzini, Alessandro; Shehadi, Ramez Wed, 20 Jan 2010 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47491243?gko=abf68 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47412854?gko=15615 The media and entertainment companies that will define the next wave of industry growth will require competencies that are substantially different from those that ensured success during the analog era. The digital era is characterized by unprecedented levels of consumer choice, ubiquity, and interactivity. To succeed in this more dynamic environment, companies must excel at developing deep audience insights; building consumer relationships across multiple platforms and user environments; creating targeted content, applications, and advertising opportunities; and managing a mix of monetization models across advertising, subscriptions, and commerce. Chahine, Gabriel Thu, 24 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47412854?gko=15615 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47412855?gko=d7c9e The media and entertainment companies that will define the next wave of industry growth will require competencies that are substantially different from those that ensured success during the analog era. The digital era is characterized by unprecedented levels of consumer choice, ubiquity, and interactivity. To succeed in this more dynamic environment, companies must excel at developing deep audience insights; building consumer relationships across multiple platforms and user environments; creating targeted content, applications, and advertising opportunities; and managing a mix of monetization models across advertising, subscriptions, and commerce. Corwin, Scott; Egol, Matthew; Hawkes, Harry; Tucker, Jeffrey; Vogelsang, Gregor; Vollmer, Christopher Thu, 24 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47412855?gko=d7c9e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47402713?gko=71050 GCC pensions must be reformed to eliminate their overemphasis on social welfare, which is at odds with the region's movement away from a pure welfare state model toward one that relies on steady diversification of the economy and growth of the private sector. Bohsali, Samer; Shediac, Richard Tue, 22 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47402713?gko=71050 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47385111?gko=a7539 The media business is facing challenges, both cyclical and struc­tural, unlike any it has faced since the dawn of television. In response, virtually every media company is looking to reduce costs while investing in new sources of future revenue, accord­ing to a recent Booz & Company study of the media industry. Most participants in the study continue to be optimistic about their company's financial position and long-term outlook, yet they concede that they must continue to look for significant cost savings if they want to generate the capital necessary to thrive in the future. Benzin, Timo; Hawkes, Harry; Künstner, Thomas; Vogelsang, Gregor Wed, 16 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47385111?gko=a7539 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47376751?gko=b358a The coming era of next-generation broadband networks is forcing telecommunications operators to adjust their traditional deployment models. El-Darwiche, Bahjat; Smayra, Chady; Trimmel, Dieter; Weichsel, Peter Wed, 16 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47376751?gko=b358a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47375353?gko=62f67 Consumers prefer to do business with consumer electronics manufacturers and telecommunications companies that can repair their products quickly, and the potential for cross-selling is real. Yet many companies do not even get the basics right. To do so, they must identify improvement priorities, determine which improvement measures will make the biggest difference, and develop metrics to monitor performance. Engelmann, Dr. Jens ; Hölbling, Klaus Tue, 15 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47375353?gko=62f67 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47372702?gko=2a559 Many telecommunications operators are already outsourcing some or all of their field services activities, according to a recent Booz & Company study, and more and more are taking the same approach to their network operations. The single biggest driving force behind this trend is the desire to reduce operating expenses, and as operators strive to cut costs further, they will begin to outsource more activities long thought to be at the core of their network operations. Friedrich, Roman; Weichsel, Peter; Miles, John; Rajvanshi, Ashish Tue, 15 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47372702?gko=2a559 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47375354?gko=9cbec Telecom policymakers and regulators in the Middle East and North Africa must address six new priorities over the coming two to three years: broadband policies, convergent markets, integrated regulators, regional harmonization, infrastructure rationalization, and increased transparency. Abou Chanab, Louay; El-Darwiche, Bahjat; Hasbani, Ghassan; Sabbagh, Karim Tue, 15 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47375354?gko=9cbec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49779118?gko=31e12 Electronic medical records can enhance quality of care, reduce medical errors and costs, and improve business performance for healthcare organizations. But healthcare facilities must choose the technology carefully and tailor it to their needs. Bitar, Jad; Shehadi, Ramez; Tohme, Walid Mon, 14 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49779118?gko=31e12 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47367238?gko=75a5f Five trends will help to redefine the technology sector in the coming year: further consolidation in the sector, the continuing growth of cloud computing, the further consumerization of technology, the acceleration of open innovation, and the growing power of emerging markets. Harter, Gregor; Jaruzelski, Barry; Kurtzman, Kenny Fri, 11 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47367238?gko=75a5f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47349336?gko=10c8b Manufacturers of traditional desktop and laptop personal computers for the enterprise face an uncertain future. On every front, their position is under attack. Even in those markets where the enterprise PC is most likely to see growth--the developing world, and especially the BRIC countries--its potential may be limited by the head start that mobile phones already have, and by the rise of ultra-low-cost computers. In light of these changes, players in every enterprise PC market must prepare for a future that looks very different from the present. Harter, Gregor; Hyde, Vanessa; Jaruzelski, Barry; Koster, Alex Wed, 09 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47349336?gko=10c8b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341069?gko=1086f To build insights into B2B marketing leadership, Booz & Company recently studied building product manufacturers (BPMs) to better understand shifts in their marketing objectives, spending priorities, and focus on capability-building efforts. Egol, Matthew; Pandit, Yogesh; Perpich, David Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341069?gko=1086f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341057?gko=bd1ff The global response to greenhouse gas emissions will capture the world's attention in Copenhagen in December 2009, when the United Nations convenes its annual meeting on climate change. The Copenhagen conference comes at a time when the dangers of climate change--economic, social, and political--are widely acknowledged and when the risks of inaction are growing. Nations and companies everywhere should seek a voice in the negotiations in Copenhagen and beyond. El Sayed, Tarek; Fayad, Walid; Fowler, Rob; Pennell, Nick Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341057?gko=bd1ff http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341030?gko=bae08 While the CPG industry fared better than most other sectors of the global economy, it was hardly immune to the effects of the financial crisis that began in September 2008. Improvement in the economic environment is finally allowing CPG companies to respond to deep-seated structural and demographic changes. In light of these trends, it's no longer sufficient for CPG companies to introduce minor tweaks to established products to meet next year's targets--there simply isn't enough real estate in the store for them. As the page turns on 2009, CPG companies need to address their capability gaps, particularly in three broad areas: empowering their organizations, building the supply chains of the future, and modernizing marketing programs. Various Authors Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341030?gko=bae08 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341074?gko=51884 IT outsourcing has traditionally been one of the most effective levers companies can apply to reduce costs. A highly leveraged sourcing model can potentially reduce operating costs by 20 to 25 percent. However, delivering these savings requires a careful and well thought out execution plan. Blansett, Tim; Kapoor, Namit; Newham, Denton; Paladugu, Naveen Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341074?gko=51884 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341076?gko=82da7 The complexity and high cost of implementing service-oriented architecture (SOA) have slowed adoption considerably in the years following its much-hyped introduction. Yet a pragmatic, business-oriented approach to the technology has enabled numerous companies to reap the long-term benefits of SOA, including lower costs and increased agility. Habermann, Tim; Strada, Enrico Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341076?gko=82da7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341075?gko=10406 Currently, mobile advertising makes up just a small portion of the online advertising market. Yet its potential is high--thanks to its ability to narrowly target consumers with interactive marketing offers at any time of the day or night. If telecom operators hope to win in mobile advertising, they must take advantage of their large networks, in-depth customer data, and strong relationships with subscribers to defend their position within the mobile advertising value chain. Halaoui, Hilal; Harter, Gregor; Peladeau, Pierre; Toumi, Mohssen Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341075?gko=10406 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341079?gko=439c7 Utilities need to prepare now for radically different market conditions by choosing business models that will shape their "right to play" in the future. The new paradigm will require management discipline--more concentration on developing strategic risk management and capital management skills that typically lag at utilities--to drive vital capabilities and improve asset performance. Ahmed, Sartaz; Flaherty, Tom; Hendrickson, James; Van den Berg, A. Joseph Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341079?gko=439c7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341073?gko=9bb53 Competitive pressures in the retail sector are increasing, and all retailers are looking for ways to improve their bottom lines. Success in the long term will depend on whether they can keep controlling costs while enticing consumers to stay loyal to the products and services they offer. That, in turn, will depend on their ability to develop technologies to please customers in every sales channel they serve. To do so, retailers must rethink all of their IT operations. Blansett, Tim; Horvath, Michael; Kapoor, Namit; Newham, Denton Fri, 04 Dec 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47341073?gko=9bb53 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47303565?gko=62693 This co-branded study was conducted under the auspices of Grocery Manufacturers Association's (GMA) Shopper Marketing Committee. Shopper marketing has reached a major crossroads. It continues to be one of the fastest grow­ing and most promising areas of marketing spending for consumer packaged goods (CPG) manufacturers and retailers. But to maintain its growth and fulfill its promise, shopper market­ing must evolve beyond a siloed, tactical practice and become a strategic capability that is better integrated with other major investments across the marketing and media ecosystem. Egol, Matthew; Landry, Edward Tue, 24 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47303565?gko=62693 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47701015?gko=c999b The global recession of 2008-09 is seemingly lifting, and the telecommunications sector--with the notable exception of equipment and handset manufacturers--has escaped the worst of its effects. Revenues among operators worldwide have remained mostly steady (with the exception of mobile roaming revenues generated by business customers) and ongoing cost-cutting efforts have enabled them to maintain profitability. The coming year may be different. The industry is entering a period of significant change in which five distinct shifts--in geography, in services, in digital expansion, in operations, and in regulation--will come into even greater focus. Those companies that can take advantage of these changes will find real opportunities for growth; those that can't will be considerably challenged. Appling, George; Friedrich, Roman; Sabbagh, Karim Tue, 24 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47701015?gko=c999b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47303428?gko=e8f53 The industry is entering a period of significant change in which five distinct shifts--in operating models, in services, in digital expansion, in operations, and in regulation--will come into even greater focus. Those companies that can take advantage of these changes will find real opportunities for growth; those that can't will be considerably challenged. Appling, George; Friedrich, Roman; Sabbagh, Karim Tue, 24 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47303428?gko=e8f53 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236324?gko=d7efe In the post-crisis environment, the fundamental function of capital markets firms remains--to connect the owners of capital with the users of capital. But the crisis has created broad doubt as to whether the global financial system is up to this task. Companies that quickly establish their ability to manage risk at the product, client, counterparty, and firm level will be rewarded with growth opportunities from their clients and shareholders. McKeon, Mike; Plansky, John; Regelman, Roman; Rolander, John Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236324?gko=d7efe http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236328?gko=b4f11 The $2 trillion chemicals industry continues to face challenges as it attempts to rebound from its worst year ever. Chemicals leaders need to step up and trigger the change necessary to lay the groundwork for future success. Now more than ever, leading firms must aggressively take action to enhance those parts of their company capable of generating superior returns, and sell off or close down those that never will. Cassidy, Dennis; El-Husseini, Ibrahim; Rotering, Joachim; Spiegel, Eric; Verity, Richard Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236328?gko=b4f11 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236327?gko=ef2a0 As we emerge from the current recession, it is becoming increasingly clear that the United States' industrial and manufacturing strength, unrivaled in the post-World War II era, is now eroding at an accelerated pace. Three capabilities in particular stand out as fundamentally important for EPS companies striving to grow in an increasingly competitive global economy: strategically managing risk, maintaining a technology and product innovation edge, and ensuring cost competitiveness. Ericksen, Matthew; Reppa, Robert; Starr, Randy Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236327?gko=ef2a0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236321?gko=b8876 The general thrusts of healthcare reform, focused mainly on expanding both coverage and subsidies, and reforming health insurance, form the basis for a set of high-level, strategic implications for payors and providers. Ahlquist, Gary; Irwin, Gil; Knott, David; Saha Choudhury, Joyjit Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236321?gko=b8876 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236326?gko=18bef It's been a challenging year for oil and natural gas companies. The global economic downturn that began in 2008 sent prices tumbling across the board as the demand for hydrocarbons slumped significantly. Only oil producers have weathered the difficult period well. Going into the next year, refiners and natural gas producers must take the hard steps of assessing the implications of reducing capacity, and bring the overall portfolio into line with new forecasts for future demand and supply. Clyde, Andrew; Klimchuk, Glenn; Spiegel, Eric Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236326?gko=18bef http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236323?gko=464db As the worst of the financial crisis abates, in the short term some banks will have a chance to snap up rivals and consolidate positions. Long term, banks must surgically identify and capture growth opportunities--wallet share growth chief among them. This end-of-year letter to retail bank clients describes strategies for doing so. Gupta, Amit; Hyde, Paul; Jain, Ashish Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236323?gko=464db http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236322?gko=2b194 This end-of-year letter to clients describes a winning strategy for retailers in 2010 with three elements: develop "customer ownership" tactics with active programs aimed at deepening knowledge of consumer behaviors and segments; create a seamless customer experience; and move beyond cost-cutting tactics to focus on more systematic efficiency as the economy begins to settle. Leinwand, Paul; Martin, Karla; Tau, Marcelo Fri, 20 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47236322?gko=2b194 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48017173?gko=6cc76 The insurance sector in the Middle East needs to address a number of challenges to sustain the growth of insurance in the region and bring the region in line with developed insurance markets in other parts of the world. Vayanos, Peter; Kastoun, Roger Mon, 16 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48017173?gko=6cc76 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47187185?gko=03fa7 The global financial crisis hit Asia like a tidal wave from the U.S. and Europe, quickly silencing arguments that Asian growth had, in the argot of the day, decoupled from the performance of Western economies. But tumbling growth in the short term obscured the strengths of Asian emerging economies--particularly those of China and India, where GDP growth has started to rebound and is expected to be in the range of 7 to 8 percent by the end of 2009. Experts predict even better results in 2010. In addition, economic prospects are rebounding in other Asian nations, driven in part by the relative economic strength on the continent and signs of stabilization in the U.S. and Europe. Such economic growth offers substantial business opportunities for multinationals and local companies alike. Cainey, Andrew; Ogawa, Yurio; Sengupta, Suvojoy; Veldhoen, Steven Wed, 11 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47187185?gko=03fa7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189797?gko=1a1c2 The routes to market that consumer packaged goods (CPG) companies use to sell and service their trade accounts determine their sales volume, their ability to deliver the proper levels of customer service in a cost-effective manner, and their success at securing scarce retail shelf space for their products. Nevertheless, few CPG companies have a comprehensive conceptual platform for optimizing their routes to market. Such a platform must enable companies to design go-to-market (GTM) models that: have a strong customer focus; are aligned with strategic goals and value offerings; balance customer needs, revenue growth, and cost-to-serve; and, finally, are flexible enough to be adapted in response to changing strategic goals and competitive threats. This Perspective describes a proven platform for creating such models. Dubey, Akshat; Navarro, Carlos; Valero, Juan Wed, 11 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189797?gko=1a1c2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189813?gko=5747c In a world overrun with marketing messages, the next wave of marketing technology will cut through the clutter, building automated marketing campaigns that address your customers' wants and needs individually. The result: greater customer intimacy, improved loyalty, and higher revenues. Moving quickly will gain real competitive advantage for you, so start planning for the future now. Acker, Olaf; Gröne, Florian; Hölbling, Klaus Wed, 11 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189813?gko=5747c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189863?gko=a2bb7 Since early 2009, the debate surrounding healthcare reform has occupied Congress and, arguably, the rest of the United States. As reform legislation comes closer to critical votes, insurers should start refining their long-term strategies to take advantage of potential opportunities and to mitigate potential risks and challenges in a post-reform world. Under any plausible scenario, the reforms will create a new set of winners and losers. Some insurers may already be better situated than others to win, given their current market position and book of business. But success will accrue to those insurers that can quickly seize the moment, mobilizing their resources and building the necessary capabilities to not only survive but succeed in post-reform healthcare. Kaura, Ashish; Knott, David; Lall, Vishal; Nallicheri, Melanie I. Wed, 11 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47189863?gko=a2bb7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185565?gko=55570 As the global downturn begins to show signs of abating, forward-looking players in the telecom industry must begin to focus on the strategies that will ensure their success in a more stable and growth-oriented economic environment. This Perspective discusses the four trends that will require all stakeholders to examine their place in the industry, determine their aspirations for the future, and create the right set of strategic capabilities to get them there. Cockburn, Stuart; Hasbani, Ghassan; Trimmel, Dieter; Weichsel, Peter Tue, 10 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185565?gko=55570 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185611?gko=e3c95 This "Perspective" Viewpoint describes three increasingly ambitious strategic levels of green that companies can pursue: Responsible Green strategies seek to meet the sustainability demands of key stakeholders, such as trade customers and regulators, and maintain the company's competitive position; Efficient Green strategies pursue operational efficiency and cost competitiveness through environmental initiatives; and Differentiated Green strategies adopt sustainability as the source of long-term business value and enhanced market share. Higgins, Susan; Kauffeld, Richard; Malhotra, Abhishek Tue, 10 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185611?gko=e3c95 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185227?gko=75948 The Middle East is receiving significant attention from transportation and logistics players worldwide. Thanks to substantial investments in infrastructure, as well as significant economic growth, investors see attractive opportunities in the logistics industry in the region. However, every new and existing logistics player must have a strategy that will allow it to dominate its chosen segment of the market. As there are only a few sustainable transport and logistics niche markets, only dominant strategic plays will provide an attractive future for transportation and logistics providers in the Middle East. Koegler, Ulrich; Kuge, Simon; Majdalani, Fadi Mon, 09 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185227?gko=75948 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177106?gko=d7d47 Large corporations have long struggled to make their IT organizations more effective and more adaptable, often by reorganizing the IT department itself. Yet the importance of restructuring may have been overstated. According to a recent Booz & Company survey, how your IT department is structured has little effect on how well it executes its mission and responds to changes in the business environment. Centralized, decentralized, hybrid, or federated--virtually any organizational scheme can get the job done. What does matter is the free flow of information and the proper allocation of decision rights. Trépant, Hugo; Roets, Martin Fri, 06 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177106?gko=d7d47 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177118?gko=faea4 In today's economic environment, achieving heightened performance and efficiency is more important than ever to improve competitiveness, deliver better service, and reduce costs. To get the best from your people, organisations must first address a set of fundamental "hygiene factors" to motivate employees to deliver standard performance. Only when these factors are addressed can employees be energised by "commitment drivers" to elevate performance. Typically, we find public sector organisations need to focus on, and strengthen, their management capabilities. In contrast, private sector organizations often need to focus on their commitment drivers if they are to engage employees and weather the economic storm. Blain, Louisa; Harshak, Ashley; Sanderson, Muir Fri, 06 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177118?gko=faea4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177108?gko=93eec The global financial crisis has created a window of opportunity for China's insurance companies to grow and strengthen. By so doing, they will increase barriers to entry for newer participants. Customer segmentation and targeting will be the key to selling to the corporate sector. Chinese insurers also need to acquire the core capabilities to become skilled managers across the range of asset classes currently permitted by investment regulations. Those Chinese companies with overseas aspirations are advised to prepare themselves to move rapidly if unique overseas franchises become available. In terms of strategy, new entrants will have to set out a clear path to building a distinctive position, whether by customer segment, channel, or product. They need to identify key regions where they can start building a credible organization and distribution presence. Cainey, Andrew; Brennand, Giles; Ke, Tao Fri, 06 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177108?gko=93eec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177120?gko=9f7a8 In today's maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to customer life-cycle management, with a stronger emphasis on how sales are generated and service provided all along the customer journey. Effectively managing these different marketing, sales, and service channels poses a significant challenge. Companies need new strategies, structures, processes, and tools to deliver customer value across all channels. A multi-channel, integrative customer model that delivers customer value and significant return on investment (ROI) requires both a strong understanding of customer preferences and behaviors and a robust IT architecture that supports the overarching customer relationship management (CRM) strategy. Even those organizations that have embraced the need for sophisticated multi-channel orchestration often still fall short in their execution. This "Perspective" Viewpoint offers strategic guidelines in four areas to ensure success with multi-channel orchestration. Gröne, Florian; Kammer, Karsten; Kirscheneder, Julius; Peterson, Michael Fri, 06 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177120?gko=9f7a8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177168?gko=e683f Companies must adopt HR strategies that reflect the aging of the working population or they will find themselves at a competitive disadvantage. They need to analyze their workforce demographics to identify areas that will be affected by waves of retirement and develop strategies to fill the gaps. The authors of this "Perspective" Viewpoint call this approach Smart Workforce Management. Smart Workforce Management requires a regular review of HR strategies and programs. First, companies should identify potential skill deficits. Next, they should look at the kinds of programs that mitigate the shortages--e.g., better compensation and healthcare packages--or the introduction of flexible work arrangements and a corporate culture that values older staff. The productivity of the 50-plus generation is key to gaining a competitive advantage in the future. Forward planning will reduce corporate brain drain and strengthen a company's position in the fight to attract and retain the best available talent. Smart Workforce Management must start now. Dittrich, Katharina; Habbel, Rolf; Heumann, Diana; Zink, Wolfgang Fri, 06 Nov 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47177168?gko=e683f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48736038?gko=3bdaf The past few years have ushered in significant changes in the way large multinational companies get consumer products to market in the GCC countries. These changes will benefit almost everyone involved, particularly consumers. But understanding exactly how each party will be affected requires an examination of the forces at work. Chahine, Gabriel; Sheikh, Faisal Sun, 01 Nov 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/48736038?gko=3bdaf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47081311?gko=71b52 Despite the recession, the world's leading corporate innovators increased their R&D spending in 2008, according to Booz & Company's Global Innovation 1000 report. This annual study analyzes R&D spending and its link to corporate performance, uncovering insights into how organizations can get the greatest return on their innovation investment. In 2008, the study revealed that despite decline net income across the board, these firms increased R&D spending by 5.7 percent. In fact, an overwhelming majority of the companies surveyed for the study cited innovation as "critical" to preparing for the upturn. In addition to the analysis of the firms' financial performance, this year the study includes an in-depth survey of nearly 300 senior managers and R&D professionals from 250 companies around the globe that probes the impact of the downturn on innovation spending and strategy. Dehoff, Kevin; Jaruzelski, Barry Mon, 26 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47081311?gko=71b52 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47039399?gko=d34fd The systemic risk miscalculations that caused the global financial meltdown have created a crisis of confidence among business leaders everywhere and have made many of them so cautious that they are missing opportunities for returns. What's needed is a fresh, more disciplined overall defini­tion of the appropriate level of risk that a company should take: in short, the articulation of a company's risk appetite. Companies must adopt new risk management strategies, such as a risk appetite architecture. Ultimately these strategies will help companies better understand risk, rebuild confidence, and steady the pendulum. Gemes, Alan; Golder, Peter; Patel, Yogesh; Sefian, Hussein Tue, 20 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47039399?gko=d34fd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46961577?gko=0a07f Booz & Company is working with leading aerospace and defense and other industrial businesses to implement new processes and tools that allow senior management to peer into the inner workings of large, highly technical programs and understand the risks being assumed that could affect the entire company. This work is embodied in a methodology we call Risk Integrated with Schedule and Cost--Intelligent Quantification, or RISC-IQ™. This Perspective describes this methodology, which ties risk to program cost, schedule, and technical baselines, allowing for a dynamic understanding of overall program risk as the program pro­gresses. Kronenberg, Eric; Martin, Joseph Tue, 13 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46961577?gko=0a07f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46961498?gko=e302f As the debate rages over how to stop global warming while securing continuous supplies of energy at affordable prices, there is precious little understanding and even less agreement on how these seemingly conflicting objectives could possibly be achieved. The problem and, naturally, its solution revolve around how the world produces and consumes energy, which has prompted us to look into the "future of energy." In this Perspective, we are not questioning the merits of the different objectives themselves, but asking how much can reasonably be expected for each, and what levers need to be pulled to get there. The authors take Germany as an example and discuss the energy options for the country in detail. While other energy systems around the world may differ, the conclusions on key levers are broadly applicable and should shape policy and outcomes going forward in Germany and beyond. Wintersteller, Walter; Quandt, Robert; Kley, Fabian Tue, 13 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46961498?gko=e302f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46845021?gko=3733d Most countries have two main economic goals: increasing their prosperity and increasing the number of citizens who benefit from it. These goals are naturally more difficult to achieve during economic downturns. But even bad times are easier to manage in countries with mature, comprehensive institutional models for economic development. Moujaes, Chadi N.; Najjar, Mazen Ramsay; Shediac, Richard; Eltayeb, Rasheed Thu, 08 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46845021?gko=3733d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46845225?gko=e49c5 As the global economy takes the first tentative steps toward recovery, policymakers in the Gulf Cooperation Council can take steps of their own to accelerate the region's recovery--and to protect it from future crises. Azour, Jihad; Maroun, Nabih; Shediac, Richard Thu, 08 Oct 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46845225?gko=e49c5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46799682?gko=be686 Risk appetite is considerably more than a sophisticated key performance indicator (KPI) system for risk management. It's the core instrument for better aligning overall corporate strategy, capital allocation, and risk. Regulators, rating agencies, and professional investors are aggressively pushing banks to advance their risk management practices. A comprehensive risk appetite framework is the cornerstone of a new risk management architecture. Hyde, Paul; Liebert, Thorsten; Wackerbeck, Philipp Wed, 30 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46799682?gko=be686 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776440?gko=e83ee The development of electronic government capabilities--government services offered online to citizens, businesses, other government entities, and employees--is crucial both for its own sake and as part of a nation's broader technological development. To successfully implement e-government models, nations in the Middle East must take a customer-centric approach to their government services, understanding each service from their constituents' perspective to determine how best to provide them. Khoury, Raymond; Shehadi, Ramez Mon, 28 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776440?gko=e83ee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776442?gko=aeaec As the countries of the Gulf Cooperation Council (GCC) seek ways to diversify their economies, information and communications technology parks will continue to play a central role. Structured correctly, new ICT parks will be able to operate along the full ICT value chain, from ideation to commercialization, and will be well positioned to help fulfill the expanding economic missions of the GCC. Sabbagh, Karim; Shehadi, Ramez; Oknayan, Shant Mon, 28 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776442?gko=aeaec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776438?gko=cca21 The robust economic growth of the past five years allowed many Saudi companies to chase the top line while ignoring critical aspects of their cash flow and balance sheet. As executives now prepare for an eventual economic recovery, they should free up cash by improving the management of their working capital, calibrating their asset base, and rightsizing their capital structure. Khalil, Ihab; Vayanos, Peter; Youssef, Ahmed Mon, 28 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46776438?gko=cca21 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46703273?gko=6fc47 For all the chaos in the global banking sector since mid-2007, the purpose of banking, the needs of customers, and the core capabilities that drive the strategies of the most successful banks have endured. What has changed is the environment in which banks operate and compete. If banks hope to survive and prosper, their leaders can neither conduct business as usual nor adopt temporary fixes and half-measures. They must respond at a more fundamental level, bolstering--and where needed creating--the essential organizational capabilities for the post-crisis era. This Perspective is designed to guide bank leaders as they ready their institutions for the challenges and opportunities ahead. Herrick, Andrew; Wallace, Vanessa Fri, 18 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46703273?gko=6fc47 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46687358?gko=8af11 The Internet has become China's biggest single vehicle for public discussion. For companies, this is both a blessing and a curse. Never before has it been so easy to reach mass audiences. And never before have negative views been able to wreck corporate and individual reputations so fast. As a result, executives must take the impact of the online opinions into account when formulating their strategies and actions. They must understand how views are formed and spread, and how the speed with which this can happen poses a new type of threat to corporate reputations. Such an understanding will allow them both to avoid potentially negative effect while leveraging the Internet to enhance their competitive positioning. Tse, Edward Thu, 17 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46687358?gko=8af11 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677352?gko=33300 For companies up and down the consumer packaged goods (CPG) value chain, now is the time to take a fresh look at sales and operations planning (S&OP) processes. Although S&OP is a well-established tool in the CPG industry, nearly a quarter of companies still do not use it, and many others could be realizing greater benefits than they do today from their S&OP efforts. Increased complexity in the value chain is putting pressure even on well-run S&OP processes, making accurate forecasting and planning more difficult. Booz & Company advises CPG industry participants to keep in mind seven key parameters when refreshing their S&OP approach. Hawkes, Harry; Malhotra, Abhishek; Mueller, Curt Wed, 16 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677352?gko=33300 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677354?gko=b1fbc Corporate marketing departments are increasingly looking for performance-based advertising models in which the ad price is linked to more transparent, accountable returns--not only from online channels but from traditional media too. This requires three parties--corporate marketing, media outlets, and agencies--to adopt more sophisticated analytics and information technology to deliver measurable return on investment (ROI) across all media markets--even TV, radio, and print. Gröne, Florian; Kammer, Karsten; Kirscheneder, Julius; Peterson, Michael Wed, 16 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677354?gko=b1fbc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677350?gko=6f2c0 This study, jointly conducted by the Association of National Advertisers (ANA) and Booz & Company, finds that B2B compa­nies are awakening to the need for greater marketing prowess and that those that develop it win increased market share. At the same time, it reveals that the majority of B2B companies still define mar­keting as a tactical--rather than strategic--function. The study further identifies three core marketing capabili­ties--market-back product development, pricing management, and brand and reputation management--that offer B2B compa­nies the most attractive returns. Ericksen, Matthew; Jullens, John; Kataria, Gaurav Wed, 16 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46677350?gko=6f2c0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46630268?gko=ef3a1 Next-generation broadband networks promise much faster transfer of information, services, and benefits throughout a national economy, promoting overall growth, productivity, and prosperity. For that reason, public policymakers are seeking to stimulate or contribute significant investments to establish such networks. Yet the hurdles to deploying next-generation broadband are significant: Private investment in the sector hangs on greater certainty over revenue, regulation, and technology. Government policymakers can play a role in reducing these hurdles and providing greater certainty and support for deployments. The policy choices they make will likely determine how much their nations benefit from deployment of next-generation broadband. El-Darwiche, Bahjat; Friedrich, Roman; Sabbagh, Karim; Singh, Milind Fri, 11 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46630268?gko=ef3a1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46630995?gko=52c82 The current worldwide recession, combined with the myopic behavior of cash-starved financial markets, provides a very attractive investment environment for energy companies with the willingness, and the access to cash, to take a long-term view. Although the global recession has depressed oil prices, they will respond over time to fundamental long-term supply and demand pressures; every oil company now runs the risk of underinvesting and thus losing out when prices revert to their long-term equilibrium. It is quite likely that many companies will reduce their exploration and production investments, even though a lot more investment is required to meet future demand. By doing so, they will be setting the scene for another massive price increase sometime in the next decade--an increase that will carry a big reward for those who can keep their heads cool enough to look to the future. Chehade, Georges; Doshi, Viren; Gracia, Eduard Fri, 11 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46630995?gko=52c82 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46617294?gko=abe69 The financial crisis revealed the need for legislative and regulatory change in the oversight of financial institutions on both the international and national levels. Policymakers will need to consider four aspects of the future governance framework, encompassing the measures needed to restore stability, the specific role of regulation, the changes that must take place in the industry itself, and the potential impact on the overall structure of the global financial services sector. Gemes, Alan; Golder, Peter; Liebert, Thorsten Wed, 09 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46617294?gko=abe69 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46590723?gko=4e1d4 In the past, aerospace and defense (A&D) companies relied on acquisitions, consolidation, and diversification to find growth when the purchasing environment was tough. Now additional opportunities are emerging for companies that approach the marketplace through an integrated product-and-services lens, creating value propositions and business models that link products together with the services required to operate and support them. Anderson, Jono; Bollinger, Marty; Ram, Raman; Starr, Randy Thu, 03 Sep 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46590723?gko=4e1d4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46530340?gko=6d06e MENA telecom operators, thanks to their strong balance sheets, have sufficient financial leverage to continue to participate in growth opportunities: expanding traditional businesses, capitalizing on convergence between telecom and other industries, and acquiring weaker operators. The challenge remains in securing the necessary financing to make the most of these opportunities--especially during this economic crisis, which has constrained capital access globally. Goussous, Amr; Hasbani, Ghassan; Mourad, Mohamad; Raad, Hadi Tue, 18 Aug 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46530340?gko=6d06e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46502956?gko=78efc Despite numerous innovations in television service delivery technologies over the years, and high household penetration of existing services, Internet protocol television (IPTV) may still offer a potential opportunity for telecom companies in the Middle East and North Africa (MENA). The region is characterized by traditional and conventional television service that is delivered primarily via free-to-air satellite and illegal distribution, which offer cost advantages for viewers but little to no interactivity. This lack of interactive services, along with negligible competition from cable, makes the MENA region well positioned to leverage the advantages of IPTV. Hasbani, Ghassan; Louizi, Kais; Raad, Hadi; Divakaran, Atul Tue, 11 Aug 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46502956?gko=78efc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46486106?gko=144d2 The postrecession auto industry will look very different from today's, with fewer suppliers and more focused business models for those that remain. To survive, suppliers must place their bets now, backing the business units that fit well strategically and have the potential to create sustainable, advantaged market positions. No longer can suppliers afford to subsidize weaker busi­ness units with no clear right to win. This Perspective discusses the importance of making strategic bets and how suppliers can ensure that the bets they make are smart ones. Collie, Brian; Miecznikowski, Jan Fri, 07 Aug 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46486106?gko=144d2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46437394?gko=43ff1 Market-based organizational renewal is an important element of establishing a company's essential advantage in tough and turbulent business environments. Leaders who can rise above the day-to-day pressures and chart a market-based course for organizational renewal will be best prepared to deliver superior performance in the months and years to come. What is needed is a systematic, clean-sheet review of the organization in the context of the company's markets and strategies. Such a review entails three basic steps: returning to entrepreneurial roots by identifying the market-based natural businesses within the company, thinking objectively about the economic and market implications of cross-business-unit synergies, and establishing a more strategic and market-driven role for the corporate core. Couto, Vinay; Miecznikowski, Jan; Shelton, Bert Tue, 04 Aug 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46437394?gko=43ff1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46424794?gko=0e0b7 Egypt's economy is feeling the effects of the global downturn, as more than 30 percent of Egypt's government revenue is tied to oil prices and global trade. Although only 20 to 30 percent of the workforce is employed in sectors likely to witness significant cuts in employment, the majority of Egyptians live on less than US$2 per day, so any reduction in income will have a significant impact. Nonetheless, there is no need for policymakers to reverse course, or to adopt a protectionist stance that will allow the establishment of noncompetitive local industries. Looking beyond the current crisis, Egypt can benefit from maintaining the economic liberalization and government reform policies that recently helped propel the economy, and that will help foster sustained growth once the inevitable global economic upturn materializes. Atalla, George; Azour, Jihad; El-Adawi, Amira; Maroun, Nabih Mon, 03 Aug 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46424794?gko=0e0b7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46382172?gko=e6082 Across industries and markets, considerable changes in customer expectations are putting new challenges on the customer service function. To fully understand the demands of next-generation customer service, Booz & Company recently completed the Next-Generation Customer Service study, which reflects more than 30 face-to-face interviews with senior customer service executives--and a survey of 50 senior-level managers--in Europe and the Middle East. Our research uncovered five key challenges to becoming a successful customer service practitioner: Leverage service for revenue growth; innovate the customer interface; integrate customer touch points; drive customer-centricity; and create high-performance operations. Hölbling, Klaus; Künstner, Thomas; Marsch, Christina; Steinkrauss, Niko Tue, 28 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46382172?gko=e6082 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46380853?gko=30b5e The global chemical industry is one of the world's largest industrial sectors, generating annual sales of more than €1,800 billion (US$2.5 trillion). This Perspective is the first in a Booz & Company series exploring the state of the chemical industry today. We discuss our expectations for how it will evolve over the coming 10 years, the industry's most salient future trends, and the factors that will determine success or failure in the new chemical industry of the next decade. Morawietz, Marcus; Thiedig, Caroline; Bäumler, Matthias Tue, 28 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46380853?gko=30b5e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46318194?gko=e451d Consumers in the Gulf Cooperation Council (GCC) region are altering their buying patterns in response to global economic uncertainty. To offset cost pressures and succeed in this difficult environment, companies need to deepen their knowledge of consumers' changing behavior and use it as a strategic lever. As consumer packaged goods (CPG) companies tailor their sales and marketing strategies to capitalize on these insights, they must achieve a careful balance between weathering the crisis and positioning themselves for long-term growth in a region with very attractive demographics and unique socioeconomic trends. For a brief overview of the survey, see "Limited Damage: GCC Consumers Are Still Spending, for Now" Chahine, Gabriel; Molina, Heberto; Sheikh, Faisal Tue, 21 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46318194?gko=e451d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46319082?gko=39bc7 The countries of the Gulf Cooperation Council (GCC) have not been spared by the global recession, but so far most residents have maintained their pre-recession spending levels. A wide-ranging survey of consumers in Saudi Arabia and the United Arab Emirates (UAE) shows that they remain comparatively untroubled about the region's economic prospects so far, and their behavior at stores and restaurants reflects this: Only 28 percent of consumers in the UAE and Saudi Arabia have reduced their spending levels in the past six months. Such comparatively strong spending could suggest that consumers in the region still perceive resilience and strength in their local economies. For a more detailed discussion of the survey results, see "Connecting with GCC Consumers: CPG Marketing and Sales Executives Must Respond Strategically to New Buying Patterns" Chahine, Gabriel; Molina, Heberto; Sheikh, Faisal Tue, 21 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46319082?gko=39bc7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46079566?gko=e950d In the new marketing and media ecosystem, some will fail, some will thrive, and all will have to evolve. This is the conclusion from the Marketing Media Ecosystem 2010 study, which identifies the priorities, capabilities, and partnerships required across the marketing-agency-media value chain to optimize now and prepare for the future. The Marketing Media Ecosystem 2010 is the first cross-industry partnership of its kind. MME 2010 is a joint study between the American Association of Advertising Agencies (AAAA), Association of National Advertisers (ANA), Interactive Advertising Bureau (IAB), and Booz & Company. Vollmer, Christopher Thu, 09 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46079566?gko=e950d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46067941?gko=383df The financial crisis has discredited the leadership and management practices of financial institutions, triggering a wave of thinking and experimentation about what could and should replace them. This Perspective puts this process in the context of trends in leadership over the past 30 years, and predicts some of the new and back-to-basics actions we can anticipate. It highlights the rapid changes in board practices and articulates some clear direction for change both in the structure for governance and management, and in the characteristics that leaders will have to display. This crisis will be a powerful catalyst for change in both the theory and practice of leadership and governance. Rawlinson, Richard Tue, 07 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46067941?gko=383df http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46064864?gko=2a2d3 In the Middle East and North Africa (MENA) region, as elsewhere, the economic crisis is changing the way that companies do business. For the CFOs of MENA-based companies, it is causing an evolution in their roles. In a survey of regional CFOs, we found that their major priorities involve leading their organizations through the economic crisis while capturing potential growth. In this regard, they should actively manage the balance sheet, while providing input regarding the development and implementation of corporate strategy. To accomplish their goals, CFOs must swiftly develop their agenda, focusing on four key themes: extracting value from current operations; regularly assessing and assuring the enterprise's financial health; managing the corporate portfolio; and securing optimal funding sources. Raad, Hadi; Sabbagh, Karim; Smayra, Chady Tue, 07 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46064864?gko=2a2d3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45997744?gko=aff1f As one of the handful of economies still exhibiting relatively strong growth, China has taken on even more strategic importance on the global stage, with implications for many companies worldwide. Even during the global slowdown, CEOs must still look for business growth, and the opportunities available in the Chinese market are providing the growth momentum that many companies need. Tse, Edward Wed, 01 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45997744?gko=aff1f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45998200?gko=3d1ee Originally used to describe a bandit stronghold outside government control, the term "Shan Zhai" today refers to businesses based on fake or pirated products. Many businesses with humble Shan Zhai origins are now becoming formidable market disrupters and, in many cases, market leaders. The innovative nature of Chinese culture and the huge potential in the Chinese market create vast opportunities for Shan Zhai companies. The Shan Zhai phenomenon is not about low-cost fake products anymore; it is about how one type of Chinese company achieves success without following conventional wisdom and develops competitive advantage through innovation. This Perspective advises established companies to "study the Shan Zhai as they study you". Ma, Kevin; Tse, Edward; Huang, Yu Wed, 01 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45998200?gko=3d1ee http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45999642?gko=5ba8b Growing competition and EU-triggered regulation are now increasing the pressure on energy suppliers to operate their power and gas grids as efficiently as possible. At the same time, provisioning network services is a major opportunity for growth that can help offset losses in revenue from capping regulation. Workforce management strategies provide an effective approach for modernizing energy grid service operations to help achieve these objectives. WFM targets grid services in four key areas: placing orders; work scheduling and operations; executing orders; and order management. Wintersteller, Walter; Fleischle, Frank; Hilkenbach, Markus; Bach, Olaf Wed, 01 Jul 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45999642?gko=5ba8b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946263?gko=f21a7 This Perspective reviews China's general aviation industry from its origins in the 1950s to the regulatory and competitive changes shaping the industry today. It examines current growth constraints and opportunities, and concludes with specific recommendations for companies planning to enter this market. Wong, Timothy; MacCorkle, Jeffrey Thu, 25 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946263?gko=f21a7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946265?gko=89d91 As India's economy continues to grow at a rapid pace, the automobile industry will be a key beneficiary. This Perspective provides an analysis of growth prospects in the Indian automotive industry. The main factors behind such growth are the increasing affluence of the average consumer, overall GDP growth, the arrival of ultra-low-cost cars, and the increasing maturity of Indian OEMs. India's path to mass motorization will be very different from that of developed countries; it must first develop the new technologies, business models, and government policies that will pave the way to increased automobile penetration. Ericksen, Matthew; Sachan, Sunil; Sehgal, Vikas Thu, 25 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946265?gko=89d91 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946254?gko=a0a87 To determine how much value Enterprise Architecture can contribute to the business, Booz & Company recently surveyed executives across a mix of financial services and government organisations. The results are revealing. Respondents across the board viewed EA as a key capability for building long-term business value, and are making significant investments in it. EA maturity levels vary greatly and the amount of value captured through EA was clearly linked to EA maturity level. Companies looking to improve their EA maturity must work to develop their capabilities in five critical areas: strategic alignment, staff competency, performance measurement, organisational structure, and formal EA processes. Burns, Peter; Neutens, Michael; Newman, Daniel; Power, Tim Tue, 23 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45946254?gko=a0a87 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45922508?gko=32017 Increased business development and improved infrastructure have been fueling business-to-business (B2B) media growth in the Gulf Cooperation Council. However, to realize their full potential and navigate the turbulent economic waters, B2B media companies need to shift gears and emulate the best practices of B2B companies in more mature markets: Publishers should combine forces with trade show organizers to extend their reach, strengthen their collective offerings, and expand their brands. Belcaid, Adel; Chahine, Gabriel Tue, 23 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45922508?gko=32017 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45903854?gko=b6141 Along with the rest of the country and the world, the San Francisco Bay Area is struggling through a steep economic decline, although Bay Area companies are faring considerably better than most. The Bay Area Council Economic Institute (BACEI) and Booz & Company recently partnered to survey leading companies in this important region to understand both their strategies for addressing immediate concerns and for long-term recovery. Our findings reveal the Bay Area has plenty of reason for optimism, and it will likely retain its privileged position and emerge from the downturn strong and positioned for continued growth. Clausen, Kim Bruun; Cuellar, Max; Nallicheri, Melanie I. Thu, 18 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45903854?gko=b6141 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45907964?gko=117a2 M&A activity in the oil and gas sector is on the upswing, and we expect sell-side pressures to result in even more activity in the months to come. We see primarily three types of deals taking place: major oil companies pursuing growth options; independents divesting assets in order to focus capital spend­ing on core assets; and companies combining for survival. This Perspective examines each deal type and presents six key questions senior energy leaders who are evaluating their M&A options should be asking. Click, Christopher; Pettit, Justin; Steinhubl, Andrew Thu, 18 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45907964?gko=117a2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884272?gko=08c8a To navigate the global downturn and even prosper in the process, corporate leaders must take a step back and consider how best to implement long-lasting and effective initiatives aimed at fundamentally improving the way their companies operate. This Perspective explores the commonly observed issues and derailers surrounding companies' business models in light of two important questions they currently face: Have we built into our operation the flexibility and resilience necessary to survive this crisis? Is our business model appropriate for navigating and succeeding in this global downturn? Couto, Vinay; Fleichman, Ariel; Gondim, Carlos; Pigorini, Paolo Tue, 16 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884272?gko=08c8a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884274?gko=b84c9 Though vastly under-appreciated, standardized work, which provides clear benchmarks that employees are expected to meet in all of their responsibilities, is the most effective means of uniformly producing products and delivering services at the lowest cost and highest quality. In addition, standardized work is advantageous to workers themselves. Using a seven-step framework that we call the "standard work wheel," companies can implement standardization in the workplace for all types of employees and in all industries. Bohnen, Hans; Grichnik, Kaj; Turner, Michael Tue, 16 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884274?gko=b84c9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884278?gko=f49d5 The telecom sector has traditionally been a stronghold of financial resilience. However, its value in the Middle East and North Africa could be undermined by the recent economic turmoil if regulators and policymakers continue pursuing strategies that were formulated for different economic circumstances. Instead, policymakers and regulators need to step back, consider how to preserve the sector's resilience during the economic downturn, and adopt a broader approach to telecom policy--one that recognizes the sector's importance to the overall economy and enhances its vitality for the long term. Abou Chanab, Louay; El-Darwiche, Bahjat; Fiske, Jonathan; Sabbagh, Karim Tue, 16 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884278?gko=f49d5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884281?gko=599dc The global economic downturn and sharp decline in oil prices are putting pressure on Gulf Cooperation Council (GCC) governments' budgets and threatening to restrict regional infrastructure development. Given the region's rapidly growing population and economic growth, however, GCC countries cannot afford to put off investment in their infrastructure. Governments, banks, and other private stakeholders must collaborate to prioritize sector investment and provide or attract financing to enable infrastructure development to continue. Majdalani, Fadi; Fayad, Walid; El Sayed, Tarek; Borgogna, Alessandro Tue, 16 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45884281?gko=599dc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45879117?gko=f0406 The credit market collapse of 2008 and subsequent global recession triggered a free fall in oil and gas prices. Together, these conditions devastated the market valuations of many oil and gas companies. They also upended many of the assumptions that have governed the financial strategies of these companies. Chief financial officers in the oil and gas industry need to rethink their strategic finance agenda, altering and adapting some of the practices they have pursued in the past and fundamentally changing the way they approach others. CFOs should undertake six action items described in this Perspective aimed at preserving and improving their companies' competitive outlooks. Pettit, Justin; Steinhubl, Andrew; Vanags, Alejandro Fri, 12 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45879117?gko=f0406 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45878091?gko=b6802 Because of the recession global gas demand will decline for the first time in the history of the international gas markets. This will set back the market for years but there are scenarios in which stakeholders can react and benefit. Oushoorn, Robert; Sarraf, George; Schlaak, Thomas; Waterlander, Otto Thu, 11 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45878091?gko=b6802 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45878097?gko=8b709 To manage the risks associated with unconventional gas development projects, many companies employed a variety of hedging programs. Although these hedging initiatives were intended to maintain capital stability in long-term projects, many upstream companies have felt compelled to curtail their capital programs in the face of the collapse in energy commodity prices. A more effective alternative for these companies would have been to implement a hedging program directed at the needs of the capital program and not at the underlying commodity that would later be produced. Such hedging of targeted risks in capital projects can reduce margin volatility of project returns and help provide stability in volatile price and constrained capital environments. Pettit, Justin; Steinhubl, Andrew; Uffhausen, Mark; Corrigan, John Thu, 11 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45878097?gko=8b709 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45843406?gko=fac61 After long period of steady growth, vehicle sales in Europe plunged in 2008, and the outlook for 2009 is worse. Sales to corporate fleets have traditionally stabilized revenues and profits, helping OEMs through rough patches in the economy by making up for declining private sales. However, the current worldwide crisis is now cutting into fleet sales and leasing as well, putting pressure on what was once a steady growth engine in Europe. Booz & Company recently interviewed more than 50 key stakeholders across the automotive fleet and leasing industry in Europe. This Perspective presents their reactions and expected responses to current market dynamics. Bakker, Jan; Deinlein, Joachim; Krings, Joerg; Parkin, Rich Tue, 02 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45843406?gko=fac61 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45844569?gko=80feb Virtually every credit card issuer, global or local, practices benchmarking. By taking a multidimensional approach to benchmarking--one that combines the quantitative, the qualitative, and the market context--issuers can generate greater insights from their benchmarking efforts. Not only can they then accurately assess their own performance relative to that of their competitors, but they can also start to understand the underlying reasons for performance gaps and move beyond target setting to design change initiatives that close those gaps and improve their competitive positioning. Baldry, David; Koss, Victor; Wyatt, David Tue, 02 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45844569?gko=80feb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45836008?gko=2bd59 The Gulf Cooperation Council (GCC) relies heavily on foreign labor to fill the jobs that the region's growing economies create, at the same time that unemployment rate among nationals is on the rise. This profound mismatch between the needs of the market and the skills of the nationals can no longer be ignored. The GCC countries need to conceive of new labor policies that successfully align supply and demand. These policies must reflect the general trend of economic liberalization and the gradual withdrawal of states from markets. They must create sustainable opportunities for nationals and protect the rights of nonnationals. Most important, they must provide security against economic fluctuations. In this way, the region's labor policies and dynamic economic policies can be brought in sync to create a solid foundation for long-term economic stability and growth. Abouchakra, Rabih; Bohsali, Samer; Hammami, Mona; Shediac, Richard Mon, 01 Jun 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45836008?gko=2bd59 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45811323?gko=d675b Now that the hype stage is over, it is time for every CIO to take a serious look at cloud computing--what it offers today, and what it will offer in the long term. To that end, we provide a realistic assessment of cloud computing--the companies that are already migrating applications to the cloud, and the vendors that are aiding in the process. Cloud computing isn't perfect, and CIOs are right to worry about security, business continuity, data availability, and cost. This Perspective proposes ways to overcome these concerns. Approaching the cloud as a serious alternative will be well worth the effort--especially at a time when every CIO is looking to cut costs. Acker, Olaf; Kumar, Aneesh; Stroh, Stefan Wed, 20 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45811323?gko=d675b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45804612?gko=20fb3 Performance management in the U.K., as elsewhere, is central to the debate about banks' problems and their future. Banks have now made radical changes in their strategies, and they will depend on performance management to translate their changed objectives into action. The performance management cycle, as described in this Perspective, does this by broadly influencing organizational behavior and performance, not just compensation. A good performance management process also includes and promotes constructive dialogue, focusing on business as well as individual performance. The banks will benefit from the improvement to behavior and culture that a well-designed performance management process will deliver. Rawlinson, Richard Tue, 19 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45804612?gko=20fb3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45748572?gko=b381b Managing talent well creates value for companies--that's the bottom line. To remain competitive, particularly in difficult times, they must not only cut costs; they must also seize future advantage by revamping their talent management strategies and developing more innovative value propositions, in line with the changing demographics of a more mobile, diverse, and global workforce. This Perspective shows how to maximize the impact on business results by applying a comprehensive approach with four components: differentiated capabilities (focusing on the talent required to build capabilities that distinguishes a company from its competitors); performance acceleration (raising the game by improving talent processes to enhance accountability and meritocratic decision-making; leadership development (using better approaches to building talent and capability from within); and a talent culture (improving organizational design and other practices to enhance organizational performance and employee engagement.). Aguirre, DeAnne; Hewlett, Sylvia Ann; Post, Laird Fri, 15 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45748572?gko=b381b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45742670?gko=77476 Ironically, many companies in process-intensive industries excel at keeping their physical assets at optimum productivity levels, but they fail to manage their human capital as effectively. The potential savings can be substantial, The most successful process-intensive companies manage to operate at high productivity levels, and in the past few years, a handful of lagging companies have shown that improvement is indeed possible. Improving productivity starts with an in-depth analysis to determine where the true opportunities lie. Rogers, William; Steinhubl, Andrew; Van Leeuwen, John Wed, 13 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45742670?gko=77476 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45729678?gko=7174b The global financial downturn has hit already-struggling manufacturers especially hard. But it also offers opportunities to take critical actions now that will position manufacturing leaders to come out the other side in a winning position. Those actions include: free up cash; review product profitability; reduce capacity; rationalize overhead costs; use facilities more efficiently; improve labor productivity; change wage rates and reduce raw material prices to market levels; and look beyond the crisis. Each involves judgment calls and understanding of the economics of the company and its competitors. Grichnik, Kaj; Kaushal, Arvind; Winkler, Conrad Wed, 13 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45729678?gko=7174b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712500?gko=828cf Kuwaiti investment companies have been disproportionately hurt by the downturn in global markets, mainly because of a highly fragmented portfolio and a strong reliance on financing in instances where their cash flow is limited. This has left them vulnerable as lenders have retreated and restricted access to new debt. To recover, investment companies have to adapt to these conditions and make significant changes--both in their portfolios and in their approaches to financing. Vayanos, Peter; Youssef, Ahmed Tue, 12 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712500?gko=828cf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712504?gko=74500 For the second year in a row, Booz & Company has published this co-branded report in partnership with the American Chamber of Commerce in Shanghai (AmCham Shanghai). The survey was expanded this year to include participation from a number of international chambers of commerce operating in China. The study illustrates how multinational manufacturers perceive China's evolution as a market and as an export platform. Because the survey coincided with the first months of the global economic downturn, we were able to probe and assess how the worldwide recession is affecting companies' operations in China as well as the recession's likely future impact. Various Authors Tue, 12 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712504?gko=74500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712502?gko=d4f78 Despite the legendary difficulty of implementing ERP systems, these tools offer companies distinct advantages: They provide a way to integrate and share critical information across various business functions, from finance to logistics to marketing; they lower the cost of processing transactions; and they can help reduce IT support costs. Yet the lack of effective and efficient end-user support remains a top reason why too many ERP systems don't reap all those promised benefits. Ensuring proper ERP support requires a careful, objective analysis of support processes following implementation and a willingness to make the sometimes wrenching process changes necessary to make support work. Bussmann, Johannes; Fauconnet-Nielsen, Tomas; Shortley, Kate Tue, 12 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45712502?gko=d4f78 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45573700?gko=f4f94 The coming months will be painful for telecommunications providers, as consumers continue to cut back on their communications and media spend. But amid the gloom, a larger picture is emerging of shifting consumption patterns that will have both immediate and long-term consequences for the industry. Operators must not only update their offerings in the short run but also adapt to a new environment in which customers are savvier in the ways they consume and pay for services. Kuznetsova, Natalia; Laurence, Charles; Peterson, Michael; Ward, John Mon, 11 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45573700?gko=f4f94 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45539475?gko=72dd5 Shelf-centered collaboration," in which CPG manufacturers and retailers develop infrastructure that is more responsive to consumers' needs and more efficient for all, is gaining favor as a way to help reduce complexity and improve collaboration. The main barriers to increased collaboration are an absence of clear rules of engagement and lack of trust. To get beyond the impasse, supply chain partners need to be more pragmatic, align expectations, get senior manage­ment buy-in, and pursue collaboration programmatically. Dutzler, Harald; Harper, Simon; Lotti, Riccardo; Potter, John Tue, 05 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45539475?gko=72dd5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45552186?gko=61fcc CMOs should respond to this recession by crafting appropriately empathetic marketing messages, improving their marketing ROI, and taking full advantage of shifting media platforms, distribution channels, and geographic markets. Those who do this best will attract new customers to their brands and build market share for the future. Moeller, Leslie; Rawlinson, Richard Mon, 04 May 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45552186?gko=61fcc http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358644?gko=c390d This Viewpoint demonstrates the tremendous market power of consumers aged 50 and above. It adapts typical marketing approaches to untap this important demand segment. The paper provides a structured approach and a wealth of examples that help determine to which extent a specific product portfolio and marketing is needed - or a standard "universal design" approach will do. (Published in German.) Dittrich, Katharina; Habbel, Rolf; Heumann, Diana; Zink, Wolfgang Tue, 21 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358644?gko=c390d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358642?gko=bbb81 Media consumers are rushing online in record numbers, and corporate marketers must go there too. CIOs and CMOs must work together to develop a marketing architecture that can analyze consumer behavior, help make marketing decisions, and automate customer interaction, content management, and publishing processes. Koch, Volkmar; Peterson, Michael; Vo, Kiet; Gröne, Florian Tue, 21 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358642?gko=bbb81 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358648?gko=af6de A series of recent interviews conducted by Booz & Company with operations leaders in process industries revealed that while companies focused on optimizing manufacturing and the asset cost base, they overlooked significant real opportunities for long term value enhancements. The main reason: Companies' manufacturing and business strategies are generally not sufficiently aligned. To support improving that alignnment, Booz & Company has developed the overall asset contribution (OAC) methodology, which gives insights on how well manufacturing assets are performing and how much real value they contribute. Bäumler, Matthias; Grichnik, Kaj; Thiedig, Caroline; Vallerien, Sven Tue, 21 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358648?gko=af6de http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358590?gko=a23ac Historically, the pharmaceutical sector has been less and later exposed to economic fluctuations, but is that true in the current crisis? This Perspective examines the impact of the crisis on pharmaceutical companies and discusses strategic moves they can make now to manage their way through the crisis and emerge in a stronger position. Vallerien, Sven; Behner, Peter; Ehrhardt, Marcus; Rollmann, Danielle Mon, 20 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358590?gko=a23ac http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358646?gko=1499b This Viewpoint shows how executives can actively address the demographic challenge of an aging workforce within their company. It provides a holistic 6 point framework for "demographic fitness" that allows executives to turn the challenge into a competitive advantage. Beyond the "war for (young) talent", this approach gives a new facet to successful HR management that helps companies untap the full potential of their workforce. (Published in German.) Dittrich, Katharina; Habbel, Rolf; Heumann, Diana; Zink, Wolfgang Mon, 20 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358646?gko=1499b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358380?gko=31bfb Chief procurement officers face both major challenges and valuable opportunities in today's increasingly volatile and recessionary environment. If they take five actions now, they can quickly reduce costs and secure supply in the short term, while enhancing sourcing capabilities and sustainable advantage in the long term. Houston, Patrick; Turner, Martha Mon, 20 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45358380?gko=31bfb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45292524?gko=51b63 Sales forces are positioned on the front lines of this recession, and their performance is critical to the survival of many cash-strapped, debt-heavy companies. Successful CSOs will step up to the challenge by delivering profitable volume, reducing and optimizing selling costs, and providing timely, fact-based insights into fast-changing customer needs and desires. Landry, Edward; Treppo, Steven Tue, 14 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45292524?gko=51b63 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281326?gko=35846 Traditional IT cost reduction methods alone are not powerful or sustainable enough to respond to this recession. CIOs also need to address the structural components of the IT cost base and align IT more closely to the business by creating more flexible and adaptive cost structures. Successful CIOs will aggressively attack total and fixed costs, while partnering with business leaders to place smart bets on new technology and capabilities that are affordable today, will drive near-term profitability, and offer a payback period of 18 months or less. Alvarez, Eduardo; Fletcher, Louise Mon, 13 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281326?gko=35846 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281212?gko=538aa So far, government-led healthcare reform has comprised a lot of set-aside dollars but not many specifics. Meanwhile, the U.S. is still a long way from having a healthcare finance and delivery system that can offer the right combination of incentives and relationships among payors, providers, and consumers. An experiment involving all these players is unfolding in Florida. Called Healthcare of the Future, its goals are to reshape the system around the needs of patients . If successful, it will dramatically improve outcomes and reduce variability and costs, thus transforming today's system to one where best-quality science is routine, and unnecessary customization is greatly reduced. Ahlquist, Gary; Javanmardian, Minoo; Wilkerson, E. Blake; Saxena, Sanjay Mon, 13 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281212?gko=538aa http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281220?gko=5bf43 CFOs face three critical challenges in this recession. They must ensure that their companies have the liquidity needed to fund operations and investment; prepare their companies for oncoming icebergs; and position their companies for a better future. Those who can simultaneously manage chaos, mitigate risks, and identify and capitalize on opportunities will lead their companies to tremendous gains. Doshi, Viren; Mattern, Klaus; Pettit, Justin Mon, 13 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45281220?gko=5bf43 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45205751?gko=e8366 Family businesses in the Gulf Cooperation Council (GCC) region face the dual challenges of operating in a difficult global economic environment and managing the transition of the business to a third generation of family control. In order to survive, grow, and take their places among the many family-run firms that have achieved enduring success in the global economy, firms must tame the "restless entrepreneur" syndrome, and develop and enact a long-term strategy to manage both the family and the business. Abdallah, Karim; Karlsson, Per-Ola; Saddi, Joe; Youssef, Ahmed Tue, 07 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45205751?gko=e8366 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45143808?gko=46feb Major shifts in global business conditions are radically altering input costs and risk. In response, companies must realign their supply chains, including: rethinking product formulation and packaging, restructuring the supply chain network and footprint, and realigning the role of suppliers and third parties. These changes will improve efficiency, resiliency, and sustainability, while allowing for more responsive supply chains with greater flexibility to support growth. Kauffeld, Richard; Malhotra, Abhishek; Potter, John; Turner, Martha Fri, 03 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45143808?gko=46feb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45205719?gko=8da9c FedEx Corp.'s chief information office Rob Carter has undertaken a major renewal of his firm's technology architecture in hopes of reducing complexity and increasing connectivity. Mike Cooke, a partner in the Chicago office of Booz & Company, recently chatted with Rob in his Memphis office about the program, and how the company's "information technology culture" has helped sustain it. Cooke, Mike Fri, 03 Apr 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45205719?gko=8da9c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45053971?gko=288a0 The CHRO's responses to this recession will contribute to both a company's long-term success and its short-term survival. CHROs can help their companies attain both goals by quickly cutting unnecessary costs from the employee base and the HR function and then addressing four major issues: the proper alignment of people and HR strategies to business needs, the overall talent portrait of the company and enhanced performance management, the vitalization of the workforce, and sustainable leadership development. Aguirre, DeAnne; Post, Laird Thu, 26 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45053971?gko=288a0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44978044?gko=af5ea Senior executives are missing key opportunities for cost containment and revenue growth during the current recession, finds a recent survey by Booz & Company. The firm surveyed 155 senior executives at Fortune 500 companies and found widespread concern that traditional cost-containment measures are falling short during this downturn, as well as clear evidence that new approaches are needed. Couto, Vinay; Divakaran, Ashok; Lantz, Cheri; Mani, Mahadeva Thu, 26 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44978044?gko=af5ea http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44948743?gko=3ab79 In the current recession, companies must quickly tailor their product and technology initiatives to new market realities and refocus their investments on their core R&D and innovation capabilities. Chief innovation officers who execute six tactical actions over the next 12 months can help their companies survive the downturn and prosper during recovery. Holman, Richard; Jaruzelski, Barry Mon, 23 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44948743?gko=3ab79 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44624073?gko=3336e In early 2009, Booz & Company invited 13 leaders from the foremost telecommunications organizations operating in the Middle East and other emerging markets to share their thoughts, perspectives, and concerns for the industry in the year ahead. This Conference Insights report offers an overview of the topics they discussed, including how the economy will affect telecom operators; how operators in emerging markets can take advantage of the crisis; how the operator/vendor relationship will be affected; M&A prospects for the industry; and whether operators should cut costs and retrench, or set the agenda and expand. Various Authors Fri, 20 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44624073?gko=3336e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44590166?gko=d8097 To gain a deeper understanding of the obstacles IT departments face and to uncover some of the innovative methods that CIOs are developing to overcome these obstacles, Booz & Company conducted a survey of global worldwide Tier One automotive suppliers with annual revenue ranging from US$500 million to more than $50 billion. This short paper offers a brief outline of the four major challenges facing IT organizations in automotive companies and how they must be addressed. Cooke, Mike; Johnson, Marc; Milner, Jordan Tue, 17 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44590166?gko=d8097 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44515265?gko=088ec In today's turbulent environment, businesses are significantly altering both their operating models and their portfolios. IT organizations, and the CIOs who lead them, must take on a key role in pushing change and supporting the business through this transition. Many companies will have to change their IT operating models and budget structures as well. Cost control will remain a critical factor, but IT's new strategy must go far beyond the continuous cost reduction initiatives that have been in vogue over the past five years. A carefully managed transformation program can deliver dramatic changes in IT efficiency and effectiveness, reducing spending levels by 30 to 50 percent. Cooke, Mike; Krishnamurthy, Kumar; Milner, Jordan Mon, 16 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44515265?gko=088ec http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44516447?gko=8501f With their vastly increasing wealth and new investment strategies, the sovereign wealth funds (SWFs) of the Gulf Cooperation Council (GCC) countries are coming of age. Once defined by their very conservative investments, these funds are broadening their investment portfolios and focusing on achieving far higher returns. This new, more proactive investment stance further integrates the GCC's economies into the world's economy--spurring increased migration, use of technology, direct foreign investment, and trade and capital flows. SWFs will likely be a tremendous source of wealth creation for the GCC nations for many years to come. The wealth they generate through high-return investments will even be able to compete with the revenue generated from oil. Samman, Hatem; Shediac, Richard Mon, 16 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44516447?gko=8501f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45573550?gko=62d88 Facing the worst economic crisis since the Great Depression, corporate boards in North America and Europe are holding fast to their current CEOs, finds management consulting firm Booz & Company in its 2008 annual survey of CEO turnover. The decline in succession rates in these two regions contrasts with the slight rise in chief executive departures globally. The financial services and energy sectors, most affected by the turmoil of 2008, saw outsized increases in CEO exits spurred not only by performance, but also by government interventions and volatility in commodity markets, respectively. Karlsson, Per-Ola; Neilson, Gary Wed, 11 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45573550?gko=62d88 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44473209?gko=917a6 India's defence offset policy could be the instrument the country needs to grow and modernise its defence industry and further build its domestic technological capabilities. However, experience from other countries indicates that implementing a successful and efficient offset programme is no easy task.The government, international suppliers, and domestic recipients would benefit greatly from the development of a clear and well-thought-out offset strategy to capture all the potential gains from this spending and investment. Ramakrishnan, Vikram; Sengupta, Suvojoy; Mark, Bob; Sharma, Samrat Tue, 10 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44473209?gko=917a6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44511550?gko=e79cf The economic crisis and the new U.S. administration will have an adverse impact on spending in the aerospace and defense sector for the foreseeable future. A&D companies must position themselves to make substantial changes if they are to avoid the "death spiral" of rising costs and decreasing demand: must develop a demonstrable "affordability" strategy not only to survive but also to find opportunity amid new defense spending priorities. Getting on a path to affordability, however, requires a fundamental rethinking of operating models and economics to successfully operate at lower production rates. All elements of cost--direct labor, material, and overhead--must be addressed in a comprehensive manner to create more affordable alternatives for customers. Dehoff, Kevin; Starr, Randy; Mayor, Thomas; Martin, Joseph Tue, 10 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44511550?gko=e79cf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44473203?gko=95d21 Recognizing they will not be able to shoulder their citizens' healthcare costs indefinitely, the countries of the Gulf Cooperation Council (GCC) are shedding their welfare-state approach to funding of the healthcare sector in favor of a market-driven approach. One key part of this reform has been to make private employers responsible for far more of the region's healthcare burden. In the long run, the transition should create a new opportunity for private insurance companies and has the potential to make the GCC a healthier society. En route to that steady state, however, four different stakeholder groups--private insurers, health providers, employers, and regulators--must come to understand the shift and the imperatives they face in addressing and shaping that shift. Shediac, Richard; Hashemi, Ali; Bhatia, Kapil Tue, 10 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44473203?gko=95d21 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44511548?gko=ac5ba Health plans are currently under pressure to maintain margins and membership bases, especially as groups confronting financial challenges drop or reduce coverage. Lower premiums and attractive commissions may drive short-term sales, but they are unsustainable in a prolonged downturn. Health plans must maintain price competitiveness while simultaneously investing in operational improvements that have the potential to enhance loyalty and differentiate offerings. Ganguli, Rana; Irwin, Gil; O'Connor, Stephanie; Rao, Giridhar Mon, 09 Mar 2009 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44511548?gko=ac5ba http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44406843?gko=d91f0 Cost containment is returning to the top of the managerial agenda. Many companies are trying but failing to sustainably contain their costs--typically due to an inability to translate ideas into practical interventions applied to the underlying activities behind the cost. However, a simple, pragmatic approach based on five steps can help organizations avoid the many pitfalls of cost containment. Bertone, Peter; Clark, Andrew; Groves, Stuart; West, Daniel Fri, 27 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44406843?gko=d91f0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44380022?gko=bc2b2 Cost and capacity pressures on the corporate data center are mounting. Increasing computing power demands, poor asset utilization, excess complexity, and growing concerns about energy usage and costs are forcing companies to reassess how they manage their data centers. Companies that don't do so face a future of rising costs and declining performance relative to their competitors. Companies that do make the effort can expect to cut the cost of operating their data centers by as much as 40 percent. Gröne, Florian; Schröder, Germar; Stroh, Stefan Thu, 26 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44380022?gko=bc2b2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44260776?gko=59d2c Over the past 30 years, profitability in the airline industry has rarely exceeded the average cost of capital employed, despite steady increases in passenger traffic and destinations. In the coming years, it is likely that airline profits will be throttled further by the global economic downturn, high fuel costs, and the prospect of ever more stringent environmental regulations. In order to survive and prosper in these conditions, airlines must rationalize their processes and increase asset utilization to a greater degree than ever before. This will require business-driven IT transformation--that is, the fundamental redesign and integration of business systems and processes within and across airline functions. Kaib, Michael; Koch, Volkmar; Röska, Daniel; Stroh, Stefan Mon, 23 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44260776?gko=59d2c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44206120?gko=68157 As the mood in corporate India grows more somber by the day, leaders' attention has turned from determining how to deploy surplus cash to finding enough cash to keep the business going. Booz & Company recently studied the balance sheets of about 80 leading companies in India in a number of industries and found that companies became complacent about managing working capital during the boom period of 2005-08 and are now sitting on a major problem (or opportunity) in the form of cash tied up in inventory and receivables. The gap between the best and worst performers in each industry suggests that this is a good time for some companies to get their finances in order so they can deal with the downturn and prepare for the upturn. This Perspective distills the best practices for each dimension of working capital management--managing inventory, receivables, and payables--that can separate the winners from the losers. Doshi, Piyush; Sengupta, Suvojoy Fri, 20 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44206120?gko=68157 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186301?gko=3745e When the price of crude oil peaked at a record high and began to tumble in the wake of unprecedented global credit constraints, oil companies saw billions vanish from their market capitalization. As shock waves continue to roll across the industry, players are not all equally positioned and are responding with different strategies to ride out the turbulence and take advantage of emerging opportunities. Click, Christopher; Davidson, Varya; Nordahl, Hege; Steinhubl, Andrew Tue, 17 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186301?gko=3745e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186281?gko=8e49b The energy debate--over issues from climate change to energy sustainability to new generation to smart grid--will change how people think of energy and of the role of the utility as a provider. Regulators and consumers are spurring demands for new investments; significant choices must be made, many of which ultimately will erode shareholder value. While instinct is leading some industry participants down the same worn-out path to temporary cutbacks, a new crop of "architect CEOs" are recognizing the need to realign their companies' capabilities and performance models with this emerging market, to both meet these new demands and take advantage of emerging market opportunities. Hendrickson, James Mon, 16 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186281?gko=8e49b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186273?gko=bbd06 While no part of the financial services industry has escaped the crisis unscathed, securities processors have been hurt less than others. Their business of completing trades, providing custodial services, and performing other back-office functions has held up relatively well at a time when investment managers as a whole are wrestling with credibility issues, are having difficulty holding onto customers, and are realizing they won't be able to charge customers as much as they once did. Indeed, investment managers need securities processors to help them keep their costs under control and to handle a spectrum of services that sit apart from the core management job of deciding what to do with clients' money. The fact that investment managers are increasingly looking for help means securities processors shouldn't just be retrenching during this crisis. Instead, they should be improving their offerings in three ways: reengineering processes, automating services, and optimizing the use of their global facilities. Ellis, Scott; McKeon, Mike; Plansky, John; Regelman, Roman Mon, 16 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44186273?gko=bbd06 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185225?gko=5f41c The rapid expansion of the Gulf Cooperation Council's (GCC) telecom operators from regional to international has created an opportunity for far greater cross-border integration and value creation. These newly international operators are now positioned to take their multiple acquisitions and regroup them into cohesive, tightly integrated operations, and thus evolve into high-performing international companies. To do so, they must revisit how they manage their international operations. Hasbani, Ghassan; Mourad, Mohamad; Sabbagh, Karim Sun, 15 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/47185225?gko=5f41c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149404?gko=3cd60 Many utilities are scrambling to find ways to preserve cash. The dual blows of demand slowdown and the credit crunch make having cash on hand an essential component of doing business. Utility supply chain management (SCM) executives need to actively seek out ways to preserve cash in SCM-related activities. The good news is that there are a number of cash-preservation ideas that utility SCM executives can implement. By engaging the chief financial officer and the executive team for support and cross-functional resources, as well as applying active review of current and planned expenditures and programs, utility companies can find and free cash in various areas of the supply chain. McKenna, Matthew; Hendrickson, James Fri, 13 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149404?gko=3cd60 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149150?gko=f1f90 The global airline industry was unprepared for the current recession. Regulation and local interests inhibited the consolidation necessary to achieve strategic scale. Record fuel costs decimated margins. And the industry as a whole had barely recovered from the downturn precipitated by 9/11. The market situation creates a unique opportunity for airlines to reshape their industry through a newly formulated strategy of consolidation and alliances. Such a strategy will enable network and low-cost carriers with a sound financial and cost basis to solidify and expand their positions in existing markets and emerge as winners when the economy recovers. Less stable and smaller players, which are now facing the critical question of how to secure sufficient financing to survive the credit crisis, can also benefit from taking a proactive role in shaping their futures. Ringbeck, Jürgen; Röska, Daniel Thu, 12 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149150?gko=f1f90 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44158877?gko=2bd56 Mobile operators face a decision: Their 3G networks will soon be overwhelmed by the amount of data traffic they're handling. How can operators expand capacity while continuing to lower operating costs to maintain their margins and keep customers happy? Offering vastly improved network performance at just a fraction of the cost of 3G technology, Long-Term Evolution technology, or LTE, has the capabilities to greatly expand network capacity and offer a large number of customers the ability to access a wide range of high-speed services such as video-on-demand, peer-to-peer file sharing, and complex Web services. At the same time, additional spectrum is becoming available that will enable operators to manage their networks more flexibly, offering greater coverage and better performance for less money. Reitenspiess, Martin; Rosenhäger, Niels; Weichsel, Peter Thu, 12 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44158877?gko=2bd56 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149382?gko=e7ec9 Allegations of accounting fraud at Indian IT and business process outsourcer Satyam have raised serious concerns for CIOs who have outsourced large portions of their IT operations, both to Satyam and other firms. In order to maintain their trust in any potential outsourcing vendor, customers will no doubt expect much higher standards of financial transparency and due diligence. Every company needs to set up a systematic way to analyze its current outsourcing relationships and develop workable risk mitigation against short-term service disruptions. Couto, Vinay; Sengupta, Suvojoy Thu, 12 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149382?gko=e7ec9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125012?gko=e34c3 The current crisis has shaken society's underlying trust in the financial system and has changed the banking landscape dramatically. Increasing complexity of products, lack of transparency, and pressure to submit positive quarter-on-quarter reports led banks to take unprecedented risks. In addition, performance management systems did not always align rewards with long-term value creation.Shareholders now expect banks to create long-term value and ensure market stability, rather than generate quick returns. This Perspectives outlines seven steps that banks must take to emerge from the downturn more resilient and able to respond to future crises. Aggarwal, Rajeev; Gemes, Alan; Azad, Sid Wed, 11 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125012?gko=e34c3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149088?gko=cd540 Life insurers' exposure to global equity markets, commercial property, and corporate bonds--asset classes that have suffered heavy falls this year--has had a severe impact on balance sheets. There are other pressures too: Changes to the capital gains tax regime and increased competition from cash deposits could also affect the bottom line. Some insurers will have to raise fresh capital, while smaller and weaker players will almost certainly face the threat of takeover. Azad, Sid; Gemes, Alan; Konik, Fabienne Wed, 11 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44149088?gko=cd540 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125170?gko=3d7eb As senior managers get past the strategic paralysis they suffered in the first stage of the financial crisis, they will need to respond in an appropriate and structured way. They will also need to figure out which changes to make first. In this environment, companies may need to address challenges related to costs, revenues, and their balance sheets. There is a robust, three-step approach to change that companies should take during the crisis: understanding immediate needs, setting priorities, and implementing restructuring. There are also 25 key management tools across five key focus areas that can help ensure success in companies' restructuring efforts. In each of these areas, a set of specific improvement actions can help weak companies survive and strong companies take advantage of their position. Heckmann, Peter; Konik, Fabienne; Samakh, Edouard; Weissbarth, Robert Tue, 10 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125170?gko=3d7eb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125514?gko=19ad3 Capital market upheaval is producing the most significant structural changes in decades and creating historic opportunities for financial services institutions--to launch mergers with and acquisitions of competitors, and to acquire the portfolio of assets held by individual divisions of their rivals. Financial sector executives may have many years of experience in M&As, but they need new discipline and processes in this environment of unprecedented market volatility, consolidation, and capital flow. In particular, they must guard against surprises on the balance sheets of the firms being acquired, and they must take new steps to assure clients and employees that stability and reliability will be maintained. Most of all, they must have a step-by-step plan to make sure that the early stages of integration are so carefully plotted and closely watched that the odds of the acquisition being a sustainable success increase significantly. Adolph, Gerald; Gemes, Alan; de Souza, Ivan; Marchi, Roberto Mon, 09 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44125514?gko=19ad3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44027754?gko=72253 The price for corporate credit today--especially for companies with lower credit ratings-- is approaching the peaks reached in the worst years of the Great Depression. In consequence, the total enterprise values of companies have plummeted, to less than half of what they were just a year ago. In this new and unfamiliar world, chief financial officers need to fundamentally rethink their strategic finance agenda. We have identified six action items that corporate finance departments should pursue to preserve and improve their competitive outlook. Pettit, Justin Mon, 02 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44027754?gko=72253 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44026707?gko=5386f This short piece illustrates that telecom operators in the Gulf Cooperation Council are not just surviving but thriving in the global financial crisis, with M&A transactions moving forward thanks to operators' strong cash positions. Hasbani, Ghassan Mon, 02 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44026707?gko=5386f http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44026825?gko=f42fd The financial crisis and its impact on global economies have reduced the world's hydrocarbon demand and in turn driven a significant reduction in oil and gas prices. Unfortunately for upstream producers, input costs have not fallen as quickly, especially for long-term, complex capital projects. As a result, oil and gas executives are pursuing cost reductions and reassessing capital programs. Because today's upstream companies are so dependent on third-party material and service providers, with as much as 80 percent of total operating costs driven by third-party spend, any attempt to improve cash flow or contain costs must start with effective management of a company's supply chain. McKenna, Matthew; Steinhubl, Andrew; Cassidy, Dennis; Uffhausen, Mark Mon, 02 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44026825?gko=f42fd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45863098?gko=75d39 In spite of many leaders' concern that the informal organization operates by its own rules, its impact on performance doesn't need to be left to chance. By considering how the informal organization can support the formal, and by managing each in its own way, leaders can guide the informal organization and achieve results beyond what their formal organization alone can deliver. This Perspective uses case examples to describe how the informal organization drives performance results. Kahn, Zia; Katzenbach, Jon Sun, 01 Feb 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45863098?gko=75d39 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43869284?gko=09b6d It has never been more critical for banks to focus on increasing both revenues and earnings. Most banks, however, have yet to take full advantage of the profit potential of their customer service centers. They have attempted to train existing service-center staff to sell products, but the workforce at the typical customer service center is simply not structured to drive real incremental revenue. Banks can and must do a better job of molding their customer service employees into an effective revenue-generating sales force. That means rethinking the entire customer service center operating model in order to transform it into a comprehensive service-to-sales operation. Bessler, Joni; O'Keefe, Daniel; Post, Laird Thu, 22 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43869284?gko=09b6d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825905?gko=c25fb The force and speed of the global downturn have sent most companies reeling, and many senior managers have not yet figured out exactly how to respond. That uncertainty was apparent in a December 2008 survey by Booz & Company of more than 800 global managers. Although more than half said they expect their companies to emerge from the crisis stronger, there is a significant lack of confidence in senior leadership's strategies, and in their ability to carry out those strategies--including doubts among C-suite executives themselves. In addition, a high percentage of companies appears not to be following the strategic agendas that make most sense given their situations. Ammann, Carlos; Banerji, Shumeet; Mainardi, Cesare; McArthur, Neil Mon, 19 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825905?gko=c25fb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825152?gko=5a2d2 2008 was a difficult year for U.S. insurers, with catastrophe losses exceeding those of 2006 and 2007 combined, and inflation lifting claims costs. The insurers that manage to succeed in this increasingly challenging environment will be those that get back to basics, focusing on risk selection and pricing, slashing costs in claims and other functions, improving effectiveness in distribution, and carefully managing capital. They will also make better use of new technologies to leverage the power of information and analytics. Dixon, Brodie; Jain, Ashish; Rao, Giridhar; Ganguli, Rana Thu, 15 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825152?gko=5a2d2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825146?gko=ca2ff Credit market instability, lack of liquidity, distressed balance sheets, and government intervention in the financial services industry are likely to be with us for some time--and this somewhat chaotic business environment will prolong the current round of bank consolidations. These banking acquisitions, which have already produced surprising bedfellows, will result in any number of winners and losers. The winners will have something unsurprising in common: They will deprioritize short-term operational cost-cutting, hang on to value relentlessly, and build a sustainable operation via new operating models. Dixon, Brodie; McMahon, Seamus; Bodziak, Andrew Thu, 15 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43825146?gko=ca2ff http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470849?gko=31f08 There are many reasons that the operating models constructed to procure and pay for goods and services prove inadequate. They may not include the processes, tools, or resources needed to fully execute the sourcing strategy. They may not be properly connected to organizational decision making or sufficiently integrated into key corporate planning processes. Or the IT systems that enable them may be fragmented, impeding efficiency and clouding the visibility necessary to ensure compliance with overall purchasing policies and objectives. In order to mitigate these problems and deliver on purchasing's cost, quality, and service commitments, companies must evaluate and design their procurement operating models along four fundamental dimensions: organization, processes, technology, and performance management. Houston, Patrick; Hutchens, Robert Mon, 12 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470849?gko=31f08 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43477821?gko=7854e Whether the goal is to win market share or merely to survive the economic spiral, companies must build sustainable cash positions. This demands a fundamentally different and comprehensive approach to accounts receivable (AR) management, one that looks across the entire order-to-cash process to root out payment problems early on and design flexible solutions that release more cash and permanently lower AR. Doshi, Viren; Narayanan, Krishnan; Thakur, Satyajeet; Verity, Richard Mon, 12 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43477821?gko=7854e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460652?gko=e88f2 When major chemical companies made dramatic cuts in production, instituted job cuts, and released warnings of reduced profits, the economic crisis officially hit the chemical industry. As the recession grinds on, some companies in this fragmented industry will be hit harder than others. Chemicals for automotive, for example, are under much more pressure than agrochemicals. This crisis will accelerate the progress of trends already under way in the industry. These include increasing margin pressure in basic chemicals and petrochemicals thanks to an increase in overcapacity, as well as a reshaping of the specialty chemical landscape through quicker commoditization and consolidation. Companies must meet the challenges of this crisis with a strategic approach. Immediate action to stop the bleeding of cash is essential, but even more important, companies need to secure value in their profitable businesses and then aim to create a solid position in the industry landscape of the future. Morawietz, Marcus; Bäumler, Matthias; Thiedig, Caroline Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460652?gko=e88f2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460761?gko=60f0b Marketing provides a tangible opportunity for cost savings, but few companies have found a way to increase the function's purchasing efficiency. To gain the maximum benefit to their bottom lines and marketing efforts, companies will have to ensure that marketing and procurement departments collaborate to an unprecedented degree. There are four steps that companies can take to begin the process of managing their marketing dollars more efficiently: Analyze marketing spending in detail; adopt a more rigorous approach to spending; deploy decision support tools to end-users; and create a clear delineation of roles and responsibilities. Dutzler, Harald; Houston, Patrick; Turner, Martha Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460761?gko=60f0b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470935?gko=8d66e Banks have become overly complicated. Many financial institutions have grown rapidly through acquisition without fully integrating their new products, processes, and systems. This has led to complicated matrix organizations, as well as broad and sophisticated product offerings that are serviced by an array of incompatible IT systems. This complexity has resulted in varying levels of customer service and inefficiency. In addition, complexity has undermined cost-cutting efforts centered around consolidation, outsourcing, offshoring, and rationalizing suppliers. End-to-end simplification and a focus on activities that add value can help banks cut costs, enhance customer service, and improve customer retention. Fletcher, Louise; Gemes, Alan; Aggarwal, Rajeev Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470935?gko=8d66e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460672?gko=15b49 For years, it has been clear to practitioners that sourcing from China and other low-cost countries (LCCs) requires a rigorous and thorough approach, particularly when companies are seeking complex products. Booz & Company has developed an new approach to working with LCC suppliers that we call knowledge-based sourcing, which significantly increases companies' insight into their supply bases. In addition to understanding their suppliers' production costs, companies that practice knowledge-based sourcing carefully assess manufacturing and transportation economics, lead-time requirements, schedule stability, the likely degree of product design changes, and the technical skills of the suppliers. Haddock, Ronald; Pfitzmann, Michael; Wilk, Reid Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460672?gko=15b49 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470897?gko=6cea5 Many companies have their direct spending under control, but their indirect spending is far less disciplined and much too costly. In order to reform procure-to-pay--essentially, the second half of the procurement process, in which employees actually purchase the items or services negotiated with vendors during the first half of the process--companies need to have a holistic understanding of the IT systems that support it. Replacing procurement's existing IT infrastructure with an end-to-end solution is not the answer. The best approach avoids the inefficiencies and integration problems of large systems by blending together individual modular applications, each meant to address a specific area of the procurement process. Weinberg, Jim; Rieder, Bernhard; Barta, Jeffrey Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470897?gko=6cea5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460676?gko=96ce0 In today's risky global business environment, supplier networks are the ultimate lifeline for many companies--delivering the far-flung materials, goods, and services that drive worldwide commerce. The sourcing function has thus become an indispensable contributor to the strategic goals and overall competitiveness of companies in every industry. In no other period has sourcing had so much power to make a significant impact in support of a company's strategic direction and overall competitiveness. And those organizations that are striving to achieve sourcing excellence will enjoy the competitive advantages it yields. This Perspective offers four rules for approaching sourcing excellence: Redesign procurement procedures in simple, concrete ways that can produce measurable and significant value; create total transparency in purchasing costs and trade-offs; collaborate fully with internal and external stakeholders; and become an influential corporate leader. Houston, Patrick; Schwarting, Detlef; Turner, Martha Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460676?gko=96ce0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460662?gko=42c82 Retailers have historically maintained an adversarial relationship with consumer packaged goods (CPG) companies, their primary suppliers. Negotiations over price, promotional support, and marketing budgets, among other persistent areas of disagreement, often result in damaged relationships and minor gains--only to have the fights resume the following year. But companies that want to build holistic relationships with selected suppliers across the value chain, which can result in higher revenue and lower costs than the old haggling habits, must pursue collaboration and cross-functional participation. Harper, Simon; Kapoor, Amit; Kesteloo, Marco; Heinonen, Pertti Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460662?gko=42c82 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470911?gko=fc4e6 The growth in outsourcing, the drive for efficiency, and the dramatic cost savings that can be delivered by well-managed supply chains and pricing analytics have transformed purchasing into a strategic function in many companies. In a recent Booz & Company survey of 100 CPOs and supply chain management leaders, 66 percent of respondents said the CPO will play a larger role in setting business strategy in the next five to 10 years, and 44 percent of respondents said activities in the purchasing department will be a top priority. But hiring the merely good is not enough for organizations that want to build world-class purchasing departments. Instead, they must make stellar appointments--filling the senior procurement jobs with people who can become tomorrow's top corporate leaders. This Perspective offers five steps for recruiting top talent to the function. Harper, Simon; Houston, Patrick Fri, 09 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43470911?gko=fc4e6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460624?gko=48809 With the privatization of certain government-controlled enterprises, the steady expansion of family-owned conglomerates, and the strong growth of the commercial sector, the Middle East has one of the most vibrant and dynamic economies in the world. In order to continue to thrive, Middle Eastern companies now need to quickly convert ambitious strategies into action in a highly dynamic and increasingly crowded marketplace. To be effective in this endeavor, senior management needs to create and institutionalize a formal approach to strategy execution. This approach facilitates top-down monitoring, creates cross-functional integration, enables proactive and coordinated decision making, and flags issues before they become problems. Abouchakra, Rabih; El-Darwiche, Bahjat; Hasbani, Ghassan; Sabbagh, Karim Thu, 08 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43460624?gko=48809 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43447185?gko=2b37e The financial turmoil of 2008 has taken a heavy toll on the global economy. Although most aerospace and defense (A&D) companies are temporarily insulated by virtue of their large backlogs, they must nonetheless pay immediate attention to the momentous changes that are under way. Experienced executives know that difficult times also create opportunity, both to exploit weaknesses in competitors and to use the urgent necessity of change to migrate enterprises to more competitive positions. In this environment, there will be a premium on risk management, product affordability, and effective portfolio strategies. Bollinger, Marty; Fischer, Erich; Kronenberg, Eric; Starr, Randy Wed, 07 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43447185?gko=2b37e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43447207?gko=fa3b9 The global oil and gas industry has been exposed to both a sharp drop in oil price and a credit squeeze that affects the four major stakeholders: national oil companies (NOCs), international oil companies (IOCs), oil field services (OFS), and engineering, procurement, and construction (EPC) companies. The dynamics of the crisis are slightly different for each player--but all are affected in significant ways by a historic recession of global reach. Those that are repositioning their resources wisely now will be those that survive the storm and live to tell the tale. Trépant, Hugo; Kombargi, Raed; Hoteit, Leila; Nordahl, Hege Wed, 07 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43447207?gko=fa3b9 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687178?gko=88617 In der Privatwirtschaft gewinnt der Einkauf seit Jahren stetig an Bedeutung. Die „Wiederentdeckung" des Einkaufs als Schlüsselfunktion hat sich jedoch in der öffentlichen Verwaltung in vielen Fällen noch nicht durchgesetzt. Mit welchen Strategien und konkreten Schritten auch im öffentlichen Einkauf Beschaffungsvorgänge optimiert werden können, zeigt diese Studie.During the last few years, procurement has gained more and more importance in the industry. Public sector procurement, however, is not part of this revival. This study shows which strategies and steps can lead to optimized sourcing processes in the public sector. Bergmoser, Ulrich; Eltges, Kai; Schwarting, Detlef; Wille, Jan Thu, 01 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687178?gko=88617 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687181?gko=9bd5e Der Druck auf die Energieversorger, ihre Netze noch effizienter zu betreiben, wächst. Sie befinden sich aktuell zwischen Anreizregulierung und neuen Geschäftsmodellen. Um einen modernen Netzwerkbetrieb zu ermöglichen, gilt es, mit einem integrierten Workforce-Management die systemtechnischen, infrastrukturellen und organisatorischen Bedingungen zu schaffen.Energy providers are under considerable strain to manage their networks efficiently. Currently, they find themselves stuck between incentive-based regulation and new business models. To achieve modern network operations, an integrated workforce management is key, building the framework needed in regards to systems, infrastructure and organization. Bach, Olaf; Fleischle, Frank; Hilkenbach, Markus Thu, 01 Jan 2009 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/49687181?gko=9bd5e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43410539?gko=22435 Financial-services organizations have traditionally viewed call centers as a means to cut costs or improve customer satisfaction. However, this channel has failed to deliver on both of these missions. In an environment of falling revenues and profits, banks are now looking to redefine the mission for call centers. Some are looking to reduce this channel's costs by moving more transactions to self-service options; others are aiming to make it a profit center that drives sales growth; a number of banks are doing both. Either approach requires a deep understanding of customer needs and a strategy that is focused on meeting them. Gupta, Amit; Jain, Ashish; Kanagasabai, Kumaresan; McMahon, Seamus Mon, 22 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43410539?gko=22435 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43410483?gko=51cb8 U.S. credit card companies were already facing some fundamental challenges before the worldwide liquidity crisis began. Now, with the U.S. economy in a recession, these companies are being forced to consider changes to their operating models. Reactions that were common in past downturns--such as cutting overhead or eliminating some suppliers--will not suffice. Instead, these companies and the banks that own them must reduce excess capacity across functions, create shared capabilities with other card issuers, and provide third-party services. Gupta, Amit; McMahon, Seamus; Urdaneta, Enairo Fri, 19 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43410483?gko=51cb8 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43395352?gko=f4839 At a time when other industries are reeling, telecom operators have been holding up relatively well. Because telecom is an essential service, it is resilient during economic downturns. However, the credit conditions that triggered the worldwide financial crisis have persisted and are making it difficult for operators to access new funding. As a result, operators have to be more selective about investments, more rigorous in their evaluations, and more careful about how they weigh acquisitions, capital and operational expenditures, and strategic investments in new ventures. Catrina, Gabriel; Friedrich, Roman; Peladeau, Pierre; Sabbagh, Karim Thu, 18 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43395352?gko=f4839 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44472843?gko=ebebb This compendium of articles on the energy and utilities industry, published by Booz & Company between 2006 and 2008, reflects the changes that have occurred in the industry during that time: increased capital intensity, tighter credit markets, higher performance standards, substantial pressure around climate change. The book is divided into three sections -- Strategy & Finance, Generation, and Transmission & Distribution -- for easy reference and concludes with a chapter on building the utility of the future that addresses the industry's likely challenges in the coming years. Various Authors Wed, 17 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44472843?gko=ebebb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43288792?gko=6800b As a business leader, you need to readjust your mind-set for a future that looks very different than it did just a few months ago. In the last decade, there have been three bubbles in rapid succession--in Internet and telecom companies, real estate, and commodity prices. During bubbles, the pressures on the strong and the weak are the same: to ride the wave of growth, regardless of whether it's based on permanent value or transient speculation. But the speculative bubbles have burst, and now, the most critical thing is to see the dynamics clearly--not as an investor, but as a decision maker with a company to steer. Given the potential for discontinuous changes in the structure of your industry, playing your hand well means changing your stance. It also means preparing your company to move aggressively to seize strategic opportunities. Banerji, Shumeet; Branstad, Paul; Jackson, Bill Thu, 11 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43288792?gko=6800b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44472851?gko=09b8d General insurers, with the exception of AIG, have made it through the global financial and economic crises unscathed--so far. But no one should be complacent: The credit crunch and resulting bank failures have created new worries, with regulators demanding higher levels of capital. And in light of the recession, there is a danger that some consumers will begin to regard insurance policies as discretionary purchases. To compound the difficulties, volatile markets mean insurers cannot rely on investment returns to keep their businesses in the black. Insurers that manage to succeed in this increasingly challenging environment will be those that get back to basics: focusing on risk selection and pricing, slashing costs in claims and other functions, improving effectiveness in distribution, and carefully managing capital. They will also make better use of new technologies to leverage the power of information and analytics. Hanif, Tanvir; Jain, Ashish; Butler, Sarah Wed, 10 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/44472851?gko=09b8d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43269467?gko=1abdd The global financial crisis has wrought havoc on the media and entertainment industry, especially the sectors most dependent on advertising and consumer spending. The lack of liquidity in credit markets and the declines in consumer spending will not be fixed overnight. Consumers will eventually start spending again, but the recession will leave behind profound changes in media consumption and shopping behaviors. In this challenging period, there are clear priorities for media companies. First, they must rise to the structural challenge facing them and accept the fact that they must reinvent their business models. Media sales need to become more targeted, data-driven, and marketer-oriented. Costs must be reduced. And the resulting savings need to be invested in capabilities and assets that will drive the next generation of growth. Chahine, Gabriel; Künstner, Thomas; Vollmer, Christopher Tue, 09 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43269467?gko=1abdd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43268362?gko=e46ac As consumers seek a simplified shopping experience that is customized to their needs, retailers and manufacturers will have to become curators of the ideal assortment. Moreover, examining each category and cutting the SKUs that are not pulling their own weight will not only appeal to shoppers but also improve profitability. To become practitioners of smart allocation, leading players in the industry will simplify the mix, leverage local insights, and build a responsive supply chain. Martin, Karla; Notaney, Ashok; Sauer, Johan; Tau, Marcelo Tue, 09 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43268362?gko=e46ac http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43229593?gko=51332 Given our current financial and economic challenges, many believed that President Obama would be unable to tackle the nation's healthcare issues for most, if not all, of his first term. As a result, the fact that structural change is back on the table has surprised many. Ahlquist, Gary; Edmunds, Rick; Irwin, Gil; Knott, David Fri, 05 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43229593?gko=51332 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43219236?gko=fd574 The market downturn has taught many utilities that constant vigilance over liquidity position and balance sheet strength is not just a response to difficult times; it is a critical strategy even when the economic outlook is strong. Unfortunately, companies are now learning this lesson the hard way, scrambling to build cash reserves while looking wistfully upon acquisition bargains unlikely to recur. During this time of upheaval and unpredictability, smart management teams will recognize that they have the opportunity to revamp their business models, rationalize operations across their businesses, and seek growth opportunities while competitors are distracted. Flaherty, Tom; Jirovec, Todd Thu, 04 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43219236?gko=fd574 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43213873?gko=3826e Some companies tackle IT talent shortages by recruiting aggressively. But recruitment alone is not the answer: To address these issues, Booz & Company has developed a framework that can identify shortfalls in IT skills and capability targets based on the overall business strategy. This framework also provides a road map for improving IT teams' efficiency, value, and return on investment. Bussmann, Johannes; Fletcher, Louise; Korwin-Szymanowska, Christine; Wyatt, David Wed, 03 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43213873?gko=3826e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43196435?gko=4c139 The effects of the global credit crunch are starting to reach the Middle East. Companies seeking growth capital are finding a shortage of credit, an increase in price, or both. But conglomerates in the Gulf Cooperation Council (GCC) can use the current slowdown to their advantage to build a more sustainable competitive position and to become better prepared to ride a new wave of focused growth based on strong fundamentals. El-Husseini, Ibrahim; Youssef, Ahmed Mon, 01 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43196435?gko=4c139 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46079512?gko=370e3 Managing talent always ranks high on the CEO agenda. However, the current global economic downturn presents some unique opportunities and challenges. Whether companies are in the midst of restructuring, recruiting and developing talent on shoestring budgets, or struggling to maintain and motivate top talent, changes of this magnitude must be actively managed. Meanwhile, this is also an ideal time for companies to recruit top talent, improve workplace attractiveness, and adopt a holistic, long-term human resource strategy. Blain, Louisa; Davidson, Varya; Harshak, Ashley; Rabb, Soon Mon, 01 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46079512?gko=370e3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43196421?gko=c0973 The mobile channel offers an exciting opportunity for marketers--one that most have yet to fully embrace. One avenue to pursue is the creation of a branded mobile offering,in which the marketer creates a portal dedicated to its product, service, or brand. With constant access to each customer, branded mobile portals can build interactive relationships by identifying consumers not only in terms of personal identity, but also in terms of commercial behavior, geographic location, and social and communication patterns. The rewards for companies that capitalize on these possibilities--deeper engagement with consumers, increased brand loyalty, and enhanced customer lifetime value--are not to be missed. Friedrich, Roman; Gröne, Florian; Hölbling, Klaus; Peterson, Michael Mon, 01 Dec 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43196421?gko=c0973 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43147385?gko=3f32c Judging by numerous companies' satisfaction with service-oriented architecture (SOA), its benefits are real. SOA's powerful combination of technical flexibility, standardization, and openness can help solve the many technical problems companies face as they move beyond proprietary systems and toward modular, reusable services that can make business processes more agile. But to business users, the cost of implementing SOA can be dauntingly high, and the business benefits remain elusive. Even among IT practitioners, misconceptions continue to swirl around the definition of SOA and what it really delivers in terms of business benefits. This Perspective gives IT professionals a clear explanation of the fundamental concepts of SOA and its business benefits, and then puts forth an effective approach for addressing the technical and business challenges inherent in implementing an SOA program. Habermann, Tim; Hagens, Robert-Jan; Lasagni, Paolo; Strada, Enrico Thu, 20 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43147385?gko=3f32c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46629898?gko=624d4 Inflation has been increasingly pervasive in the G7 as well as in emerging economies, and the very highest jumps in the rate of inflation have been in the hydrocarbon-rich economies of the Gulf Cooperation Council (GCC). Countries that manage inflation and overall macroeconomic stability by following a sustainable development growth model typically have an easier time sustaining real GDP growth, and can recover far more quickly from contractions. The goal for any country is to structure its economy in such a way that it can perform well and recover swiftly no matter what happens. This article examines the root causes of inflation and proposes a holistic approach to policymaking that can ultimately help stabilize economies facing adverse circumstances. Abouchakra, Rabih; Moujaes, Chadi N.; Najjar, Mazen Ramsay; Shediac, Richard Thu, 20 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46629898?gko=624d4 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43147377?gko=b19e0 For the past several years, leading major oil companies and independent exploration and production companies (E&Ps) have viewed unconventional resources as key elements of future energy supply. As a result, they have poured a significant portion of their investment capital into heavy oil, shale gas, tight gas, and coal bed methane. Although the economic crisis and subsequent reduction in financial liquidity threatens the growth prospects for North America's unconventional hydrocarbon resources, the underlying fundamentals support their continued development. High-quality resources, lower operating costs, and technological advantage will determine which companies have the staying power to capitalize on long-term opportunity in the unconventional segment. Click, Christopher; Pettit, Justin; Steinhubl, Andrew; Wilczynski, Herve Thu, 20 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43147377?gko=b19e0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43134849?gko=ee946 Financial institutions are facing an unprecedented set of pressures, brought about by the recent upheaval in global markets. Those pressures have, in turn, created a new set of imperatives for IT departments in addition to their current priorities. To manage this balancing act, IT will need take a strong and distinct leadership role. Desai, Mehul; Gupta, Amit; Plansky, John Wed, 19 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43134849?gko=ee946 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43101272?gko=d0dce Airlines today are faced with a dramatically changing business landscape, largely because of volatile jet fuel prices. U.S. airlines, in particular, face questions about their immediate and long-term solvency. Airlines must reduce their consumption of oil-based jet fuel by investing in more fuel-efficient technologies, nurturing the growth of alternative energies, and, more immediately, optimizing their business models. Doing so not only will save the industry billions of dollars but also will help airlines achieve a sustainable, lower-emissions future. Kronenberg, Eric; White, Justin Wed, 12 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43101272?gko=d0dce http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43108454?gko=28257 On paper, running a marketing department sounds like a dream job. Marketers have tremendous opportunities in a new digital world of constant change, as well as a portfolio of instruments and tools that have never been richer or more precise. With a more strategic approach and greater accountability, marketing can drive business in a way that was not possible before. And yet, the job is more challenging than ever before. This excerpt from a speech at the 2008 CMO of the Year award ceremony examines the stumbling blocks and opportunities. Harter, Gregor Wed, 12 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43108454?gko=28257 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43097836?gko=6f4e5 As the global financial system continues to tumble, a prolonged period of enforced austerity looms for all aspects of the British economy. Austerity raises difficult and painful choices for the private sector, but microeconomic necessity will drive swift structural solutions. Unfortunately, the public-sector half of the economy will likely take longer to adjust. This Perspective paper outlines the three most critical aspects of today's situation and advises leading public servants on how to respond. Baxter, Greg; Hobbs, Stewart; Trépant, Hugo Tue, 11 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43097836?gko=6f4e5 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43101780?gko=db5ac To gain a deeper understanding of the obstacles IT departments face and to uncover some of the innovative methods that CIOs are developing to overcome these obstacles, Booz & Company conducted a survey of global worldwide Tier One automotive suppliers with annual revenue ranging from US$500 million to more than $50 billion. This Perspective paper outlines the four major challenges facing IT organizations in automotive companies and how they must be addressed. Cooke, Mike; Johnson, Marc; Milner, Jordan Mon, 10 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43101780?gko=db5ac http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43085493?gko=13454 The economic storm will not spare telecommunications operators. But core communications-service revenue should prove resilient and operators may be able to take advantage of the turmoil by making anti-cyclical investments. In brief, the worldwide financial crisis will have the most significant impact on several areas of the telecom business. It will crimp M&A and put pressure on costs, force some vulnerable telecommunications companies out of business, curtail growth in developed as well as developing markets, and prompt consumers to be more disciplined about how they use even core communications services. But the turmoil will also create opportunities for operators that have the financial strength to maintain their long-term investments and the foresight to plot a strategy for a post-crisis world. Those who can navigate the turbulence may indeed find an upside. Catrina, Gabriel; Friedrich, Roman; Peladeau, Pierre; Sabbagh, Karim Thu, 06 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43085493?gko=13454 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43032914?gko=234b6 Some consumer companies are poised to use the economic crisis to build for the future. We see three opportunities that many companies have not yet recognized. One is to capture insight into the changing profile of consumers to tailor offers at multiple and lower price points. Another is to use the pressures from the crisis to involve the entire company in supporting the pricing strategy and value proposition by increasing efficiency, minimizing risks, and cutting costs. Finally, companies with strong balance sheets are in a unique position to make strategic acquisitions that can reposition their brands and business portfolios for continued success in the eventual recovery. Rawlinson, Richard Wed, 05 Nov 2008 00:00:00 -0600 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/43032914?gko=234b6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42905985?gko=a0002 As the Brazilian economy grows and becomes more complex, the mechanisms that represent shareholders and debt holders must become more sophisticated. Each company must take a tailored approach to corporate governance that suits its needs and ensures lasting change and the long-term sustainability of the enterprise. Pigorini, Paolo; Ramos, Arthur; de Souza, Ivan Mon, 27 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42905985?gko=a0002 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42915814?gko=2d2d7 As information technology (IT) becomes ever more integral to the business of companies in all industries, IT executives are called on to perform many varied and increasingly demanding roles. While continuing to enhance efficiency across the enterprise, CIOs are also being asked to help fuel revenue generation at the business-unit level. It is little wonder, then, that CIOs and their organizations feel like they are being stretched thin. In light of these pressures, many companies are focusing attention on the challenge of optimizing their IT organization. To discover what they've learned, Booz & Company recently surveyed 1,500 IT executives and their customers on the elements of an effective IT organization. Ahlemann, Dietmar; Bussmann, Johannes; DeCamp, Corrie; Mourtada, Rami Mon, 27 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42915814?gko=2d2d7 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42862664?gko=b4e43 The more successful a country's telecom sector, the more attractive that country will be to investors--but the success or failure of telecom sectors often hinges on the presence of effective regulatory management. This paper examines the complex factors involved in creating an effective regulatory management framework for the telecom marketplace, with particular emphasis on the MENA region. El-Darwiche, Bahjat; Sabbagh, Karim; Smayra, Chady; Elias, Fady Fri, 24 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42862664?gko=b4e43 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42826456?gko=ce08b Communicators--whether in corporate communications, public relations, investor relations, marketing, or human resources roles--are under increasing pressure to demonstrate bottom-line value, but they are being asked to do so with smaller budgets and fewer people. At the same time, market pressures are pushing companies to expand globally, adding to the complexity of getting a message out. All the while, the number of available communications channels has exploded, and the way stakeholder groups process information and form their opinions is changing rapidly. Increasingly, successful communicators are embracing a customer-centric and results-driven model--built on the principles of process optimization found in Six Sigma initiatives--that engages audiences and drives organizational performance. Hage, Brian; Hannegan, Christopher; Jacoby, Jesse; Wilczynski, Herve Thu, 23 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42826456?gko=ce08b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42826630?gko=6759a Banks of all sizes are struggling to sustainably reduce costs while maintaining their ability to grow. There are a number of pitfalls in cost-cutting initiatives, from paralyzing indecision to undue haste. To overcome these challenges, banks need to define a programmatic approach, choose the right team, and properly engage the organization. This Perspective paper addresses the best way to do so and looks at the organizational strategies that can make sure costs stay cut. Dixon, Brodie; Hyde, Paul; Sinha, Jai Thu, 23 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42826630?gko=6759a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42817478?gko=cdfaf A joint study between Booz & Company and Robeco Group provides insight into the current market for responsible investing and its potential. The authors expect responsible investing to become mainstream within asset management by 2015, reaching between 15 and 20 percent of total global assets under management and achieving total revenue of approximately $US53 billion. Liebert, Thorsten; Teschner, Charles Wed, 22 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42817478?gko=cdfaf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42809114?gko=24991 As business becomes increasingly global, corporate innovation strategies are becoming more global as well: Multinational companies are spending a significant-- and growing -- share of their research and development money outside the countries in which they are headquartered. Booz & Company's 2007 Global Innovation 1000 study, the annual study of corporate R&D spending, reveals, for the first time, where in the world the money is being spent, and why. Dehoff, Kevin; Jaruzelski, Barry Tue, 21 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42809114?gko=24991 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794319?gko=3253a The market for Islamic banking has grown rapidly over the past few years, and this robust growth is expected to continue for the foreseeable future. In many markets, Islamic banking has evolved from being a niche offering into being part of the mainstream financial services landscape. At the same time, the competitive landscape is being redrawn, with more Islamic financial services institutions in the marketplace than ever before. Incumbent banks and new market entrants are facing vastly different market conditions and need to develop new sources of differentiation beyond compliance with sharia (Islamic law) to compete or remain successful in the future. Golder, Peter; Haimari, George; Vayanos, Peter; Wackerbeck, Philipp Mon, 20 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794319?gko=3253a http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46628766?gko=f5fb1 Telecom companies in the Middle East are likely to see significant consolidation in their industry, with cash-rich players snapping up competitors that are squeezed by the cash crunch. Stock swaps may become more common, given the low market valuation of certain companies. Ultimately, the winners in the region will be those that can successfully leverage their strong cash positions to execute investments within the region and grow in scale, in addition to those companies that focus on extracting value from synergies and that innovate on service and pricing, thereby growing in scope. Hasbani, Ghassan Mon, 20 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/46628766?gko=f5fb1 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794329?gko=deed3 The Middle East region is in the middle of exciting global, regional, and local developments in terms of transport and logistics. Its location, halfway along the trade lane between Asia and Europe, makes it the ideal location for a multitude of land and sea connections linking those economic mega-agglomerates. With the explosive growth of global and regional trade, and especially the trade between Europe and Asia and within the broader region, the Middle East faces unprecedented opportunities to capitalize on the unique strength of its favorable geographic location. Majdalani, Fadi; Koegler, Ulrich; Kuge, Simon Mon, 20 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794329?gko=deed3 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794331?gko=69948 Water, transportation, energy, and telecom infrastructure are essential to the growth and survival of a nation. But governments operating on razor-thin budgets, especially in countries experiencing rapid population growth and urbanization, may not be equipped to make the necessary investments. In response, many government organizations are tapping the private sector for capital, technology, and expertise to finance, develop, and manage public-sector infrastructure projects. Policymakers are also finding that, when coupled with the right sets of policies and institutional environments, these public-private partnerships (PPPs) can also become catalysts for economic growth. Abouchakra, Rabih; Hammami, Mona; Najjar, Mazen Ramsay; Shediac, Richard Mon, 20 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42794331?gko=69948 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42753543?gko=fa579 Many financial institutions have had horrific losses in 2007 and 2008. At a small number of banks, a focus on basics actually prevented many losses. In particular, they benefited from a strong risk culture combined with a sharp focus on three effective lines of defense: top management and the front office, the risk management function, and audit. These lines of defense, staffed with capable individuals imbued with a strong sense of risk awareness, are at the heart of effective risk management. Golder, Peter; Liebert, Thorsten; Teschner, Charles Fri, 17 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42753543?gko=fa579 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42781996?gko=a1200 Consumer products companies make massive investments in their trade promotion programs--yet most executives and managers have no clear data on how well their trade programs are working, due in large part to a lack of reliable information about what happens in the stores. But a recent arrival offers great potential for addressing that problem: mobile computing in the form of handheld devices. They can provide valuable data at every stage of the promotion program, from assessment before the event, to analysis afterward, to planning for the future. In addition, the software allows management to track and report field force productivity, making it easier to get the force to focus on the right visits and to schedule those visits along an efficient timetable. Van Duyne, Jon; VanDelden, Hans Fri, 17 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42781996?gko=a1200 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42752881?gko=b874d In this time of change in the utilities industry, a few things are abundantly clear. First, the scope of change ahead is revolutionary. Second, the opportunities are potentially lucrative, despite the unknowns, which significantly increase risks. Finally, and most important, past industry norms will not suffice to get utilities to where they want to go. The evolution of distribution assets and customer empowerment programs will be among the most critical elements underlying differentiated utility strategies and long-term financial value. The utility of the future begins with this realization and then must be anchored by a tailored, top-to-bottom, customer-focused transformation. Grant, Christian; Hoffman, Mark; Robinson, Robert Thu, 16 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42752881?gko=b874d http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42738605?gko=cef07 U.S. consumers have cut back spending significantly over the past six months, according to a new survey on consumer spending from Booz & Company. More than one third of consumers have made substantial cutbacks in frequent purchases, such as dining out, driving and shopping for everyday goods. In addition consumers plan to continue tightening their household budgets even further if the economy worsens, cutting back on a range of products and services and durable goods, from electronics purchases to gym memberships to children's toys. While the survey found that consumers will reverse many of these cost-saving measures as finances improve, some changes in spending behavior appear to be long-lasting. Leinwand, Paul; Moeller, Leslie; Shriram, Kolinjuwa Thu, 16 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42738605?gko=cef07 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42616212?gko=d2daf Russia's financial sector is rife with risks: regulatory, political, economic, financial, and operational. For foreign banks that are able to navigate these risks, however, Russia represents a significant opportunity. Indeed, the opportunity may be greatest for foreign players that establish their footholds now, while the sector's uncertainty is at its height. Hanif, Tanvir; Leistner, Steffen; Liebert, Thorsten; Regelman, Roman Thu, 09 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42616212?gko=d2daf http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42506238?gko=c36a6 Faced with growing evidence that their lifestyle choices are tightly intertwined with environmental consequences, many consumers are "going green"--but their choices are limited when it comes to green products and services in the telecom sector. The trend toward green is starting to influence the industry, but strategies and services are still nascent. Telecom players that can position themselves to take advantage of this demand--through their choice of components, adjustments in the carbon footprint of their operations, or establishment of a full green proposition, including devices and the 4Ps--will be able to create a compelling difference between themselves and their competitors. Harter, Gregor; Sova, Alexander Fri, 03 Oct 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42506238?gko=c36a6 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42506236?gko=f4f31 The supply chain agenda at leading utilities has changed substantially in recent years. The original focus on cost savings and organizational efficiency has evolved, with increases in activity across all utility sectors, to include the challenges of cost containment, supply assurance, and risk management. At many utilities, however, the strategic role of supply chain management has not kept pace with these new challenges. For these utilities, the situation requires an overhaul of the supply chain's role and a redesign of the operating model that supports it. Fitzsimmons, Shane; McKenna, Matthew Mon, 29 Sep 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42506236?gko=f4f31 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42447301?gko=ca75c Several global trends are heightening the importance of providing effective financing to rural economies: high prices for grain and rice prices, increased demand for food production, growing demand for biofuels. But these demands are coming at a time when investment in agricultural productivity has declined. Banks that can effectively finance a new agricultural revolution will discover significant competitive advantage. Cainey, Andrew; Hagens, Robert-Jan Thu, 25 Sep 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42447301?gko=ca75c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42343726?gko=d1c50 The IT organization in many CPG companies increasingly finds itself caught between opposing imperatives--being encouraged to provide greater support to the business while being ordered to cut costs. In response, some IT organizations have already begun to pursue lower cost structures, but blindly targeting a particular spending level may ignore critical business needs. Every company must determine its own "magic number"--the percentage of revenue that should be devoted to IT spending--and learn to build the capabilities it needs for growth while keeping costs down. DeCamp, Corrie; Mavros, Kelley; Tucker, Jeffrey Tue, 09 Sep 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42343726?gko=d1c50 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42243496?gko=66e9c As oil prices rise and concerns about the environment grow, the small car is becoming the king of the road. This presents a tremendous opportunity for India, which is rapidly gaining experience in building and selling cars. We believe India can take advantage of its experience in this market to become the world leader in the fast-growing small-car segment. Dehoff, Kevin; Loehr, John; Sehgal, Vikas; Tominaga, Kazutoshi Thu, 04 Sep 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42243496?gko=66e9c http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45879541?gko=e3a6b As companies facing the current economic downturn launch cost reduction initiatives, the prudent ones will make cuts in a way that works with their company's culture, rather than against it. Many companies ignore the critical need to secure employee commitment when making cost cuts... Specifically, it is critical that companies planning cost reduction initiatives obtain the positive emotional commitment of their employees to support decisions and to commit to behavior change that reduces costs. Katzenbach, Jon Mon, 01 Sep 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45879541?gko=e3a6b http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42234982?gko=b0fdd It's no secret why financial-service firms are scrambling for a position in the over-the-counter (OTC) derivatives market. The use of these complex instruments is surging as institutional investors turn to them to hedge, speculate, or gain leverage. But where there's growth there are usually growing pains. This article lays out the challenges and opportunities for the financial institutions that are deciding how to react to the growth of this market. Lyman, Charles; Plansky, John; Regelman, Roman Sat, 30 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42234982?gko=b0fdd http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42234984?gko=38de0 In financial services, complexity has increased in tandem with an emphasis on cost control. As a result, one issue has become increasingly important: how to measure and value performance in operations across the front, middle, and back offices. This article outlines how forward-thinking firms use a balanced set of measures focusing on both value and cost to understand and improve performance. Hyde, Paul; Kanagasabai, Kumaresan; Regelman, Roman Sat, 30 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42234984?gko=38de0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42179871?gko=1b120 In an era of uncertain defense budgets and a shrinking procurement base, the traditional approach of squeezing savings through incremental cost reduction no longer supports the targets required by Department of Defense programs. In response, a few innovative programs have initiated a step-change in performance, delivering more effective systems at a dramatically lower cost. Dehoff, Kevin; Kronenberg, Eric Thu, 21 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42179871?gko=1b120 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42174412?gko=1ac7e In-store service has become a vital dimension for retailers that want to deliver a superior, differentiated experience that customers will remember the next time they shop. This article reviews the services that really matter to customers and offers a framework for choosing the best service approach. Leinwand, Paul; Martin, Karla; Tau, Marcelo; Viriot, Aurelie Wed, 20 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/42174412?gko=1ac7e http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41992012?gko=7baeb Procurement chiefs are being asked to undertake a host of new respon­sibilities, from decreasing supply chain complexity to stimulating supplier innova­tion. A Booz & Company survey of more than 100 business leaders reveals how cutting-edge procurement departments are meeting these challenges. Dutzler, Harald; Liberoth, Peter-John; Schwarting, Detlef; Spieker, Robert Wed, 06 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41992012?gko=7baeb http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41986247?gko=2f4c0 A cost transformation in the back-office operations of health plans could result in cost savings of as much as 20 percent. Abiad, Victor; Bailey, Curt; Bales, Thom; Nallicheri, Narayan Tue, 05 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41986247?gko=2f4c0 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45814715?gko=833a2 Major card markets have experienced similar levels of growth and development over the past 10 years and are now experiencing some common challenges with regards to future volume and profit growth prospects. Gemes, Alan; Koss, Victor Fri, 01 Aug 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/45814715?gko=833a2 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41936486?gko=d2038 According to a study by the Duke University Offshoring Research Network (ORN) project and Booz & Company, providers of outsourcing services are increasingly performing innovation work, such as new product development and R&D. Companies are seeking these services offshore as the analytical talent required for this work becomes more globally dispersed. Couto, Vinay; Lewin, Arie; Mani, Mahadeva; Sehgal, Vikas Thu, 31 Jul 2008 00:00:00 -0500 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41936486?gko=d2038 http://www.booz.com/global/home/what_we_think/reports_and_white_papers/ic-display/41980869?gko=8b9b9 Retailers' increased clout, ever-tightening shelf space, and merger activity have created opportunities for many b