Booz & Company

Operations and Logistics

Booz & Company provides a level of operations expertise that is unique among general management consulting firms. Our definition of operations includes product and process development, manufacturing, sourcing, distribution, and ‘back office’ operations. Combining deep functional skills and product, process, and service industry experience, Booz & Company helps clients build competitive and differentiating operations capabilities that deliver value while allowing companies to operate profitably and invest in the future.

Client engagements range from acquisition due diligence to operations diagnostic to corporate or business-unit strategy, along with post-merger integration, implementation support, and continuous improvement. We apply lessons learned across industries to achieve and sustain step-change performance improvement. Booz & Company’s operations professionals bring an explicit, analytical understanding of strategic, tactical, and operational decisions and their impact on bottom-line performance.

Our key areas of focus include the following activities:

  • Operations strategy for the extended enterprise - helping clients pinpoint the greatest opportunities for improvement in their extended enterprise.
  • Supply chain management - after inventing this term more than 20 years ago, we have maintained a thought-leadership position as supply chain management concepts evolve through material requirements planning (MRP), enterprise resource planning (ERP), just-in-time delivery, and globalisation. 
  • Sourcing - working with clients to develop and refine ‘balanced sourcing’ capabilities such as modelling total cost, leveraging supplier innovation, and evolving a global supply base. 
  • Innovation - helping clients to maximise the effectiveness of their innovation investments. Our engagements vary from helping clients measure innovation and understand their position relative to industry best practices, to assisting them with maximising efficiency and the effectiveness of their innovation processes. 
  • Operations strategy in service industries - helping clients across a range of service industries develop and implement an improved paradigm for managing complexity. Product architectures that maximise the commonalities and minimise the differences help describe the product or service in a way that is extremely useful in both the innovation and delivery streams. The business is simplified by facilitating alignment of the support infrastructure in the delivery stream through focused technologies and processes, engineered through tailored business streams that segment the ‘process’ support infrastructure typically around stability, predictability, or difficulty. 
  • Manufacturing – working on challenges such as assessing overall manufacturing competitiveness, determining the status of manufacturing technology, defining the right make-versus-buy concepts, and establishing new global manufacturing networks. Equally importantly, we work with manufacturing communities on developing production systems, particularly in industries where these are traditionally not common. We drive cost-improvement programs in uncompetitive plants, and improve quality or throughput with clients wherever circumstances require it.

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For more information on operations and logistics services, contact Tim Jackson on +61 2 9321 1900 or email anzsea.enquiries@booz.com.